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July 2024 by Jace Perry
The pharmacist, Paul, tried to argue with me from the moment our call started, kept talking over me, and wouldn't listen to what I was saying. When I told him that's what he was doing, he gaslit me and said he wasn't doing that. I asked to talk to the manager and he said he was the manager. It's too bad because the pharmacist I've interacted with before at Portola is really great and helpful and Portola has always been good at refilling my prescriptions quickly. It's just this one pharmacist who is very argumentative and defensive.
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July 2024 by Sherry Arceo
I booked an appointment one week early and they cancelled on the same way of my appointment date without any reason
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June 2024 by William Fiset
Incredibly difficult to shop here. The majority of items are behind a glass case, including simple things like toothpaste and Advil. There's also a clear lack of staff operating the whole store.
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May 2024 by Parker Jost
I am still currently in the mat program.I have been in that program for a few years now and have been through A lot Of clinics in California that were not helping at all and I just want to give a shout out to the pharmacy at this cvs. They have always helped me out. Even With my busy schedule with work And I just wanted to remind you guys that you really are helping save lives like mine. ?
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May 2024 by Gerald Johnson
Out of magnesium suppliments.
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May 2024 by Bonnita Hall
Excellent pharmacy.
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April 2024 by Yout Permit
This is the best location that I go to do my CVS shopping. One of the reasons is the manager ( Samir ) he's there to help or asks a different employee to help when he's busy. The last time I actually was there with my wife waiting at the cosmetic department to get deodorants, right tgere he send us someone to help right away. That's why I keep coming to the same unit for my family needs and as an instacart shopper. When I have a batch with instacart I never hesitate like before since I know there's Samir to help or the employees who are free to serve. I find it hard and time consuming without their help. Thank you Samir, and thank you 41st street CVS team.
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April 2024 by J Luca
Pharmacy itself? Fine to good. They are overworked, and underpaid. Shoutout to my household's favorite pharmacist for solving most of our problems for five years solid.
The rest of the store is absurd though. Everything is getting put under lock and key. The front counters and door are closed. Presumably, prevention of theft is the cause, but it has made the store basically unusable. Last I checked, they simply did not have cosmetics anymore. Are they going out of business? Are they just installing more locking displays? Whatever.
Shoutout to the overworked pharmacy staff.
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April 2024 by Reis Sirdas
AVOID THE PHARMACY. I had a terrible time trying to transfer my prescription out of this CVS. They lied and said it was transferred even when it wasn't.
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April 2024 by Christine Aiko Beck
Horrible customer service from pharmacy staff. They think their customers should know that they “don’t control what’s in the app” and that we shouldn’t be confused at their miscommunication or incompetence. They blame the customer to make themselves feel like they’re not at fault. They do not take accountability for their mistakes or “miscommunications.” HORRIBLE SERVICE. Moving my prescriptions elsewhere.
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April 2024 by Mymy
Amir is very helpful and professional
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March 2024 by Carolyn P.
Worst CVS Ive ever been in! Totally empty shelves in Cosmetics Dept . Also no one around to open up locked items in other areas
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March 2024 by Isabella Iannitti
This is the literal worst CVS I’ve ever been to. Saw the bad reviews, but I thought maybe they were just dramatic but no. Almost all of the products are locked up and they are slow to help. The majority of the products are out of stock. Literally the whole makeup aisle is just completely empty. Not a single product. It’s crazy. The line to pickup at the pharmacy was the longest I’ve ever seen.
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March 2024 by Wilderness Rose
Worst cvs customer service ever. Every time I tried to talk (which was hardly at all), the woman serving me told me to "let her do her job." Then she incorrectly put in my info and wouldn't take a suggestion from the insurance company. My insurance called the pharmacist, and they did it correctly, and I got my meds. It took forever, and I have a broken foot I was having to stand on to wait!
Avoid this place!
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March 2024 by Fitawerari Robel Balcha
Lili provide a Great customer service. She is lovely and very friendly
