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January 2024 by Tiffany M.
Thank you Liz for providing excellent customer service last week while I was making a deposit. Sometimes the simplest transactions can take several steps and there's always a protocol to follow and you made all the difference with your engaging conversation and friendly disposition. Keep up the good work my fellow Gemini! Oh, and we're the superior sign and I hope to take your picture for a Gemini year book!
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January 2024 by Christine C.
Note: I filled this out for the survey Chase sent me after my visit to the Montclair, Oakland branch. I love this branch. See below: I had to redeem a couple of savings bonds from 1993 and the staff at the Chase branch in Castro Valley told me they couldn't cash them, because they were $200 and I'd have to go to the Federal Reserve and redeem online. She made it sound easy. Well, I researched that and it was going to be a nightmare, you have mail them in, hope that they get there and don't get stolen, over a certain amount you have to get a notary etc. . So, I called the Montclair branch and they actually answered the phone and told me they would cash them, to bring them in, and even told me to allow 20-30 minutes. Every time I come here, everyone is excellent. I loved the teller, she is always so nice and friendly and positive. I'm excited when I get her, lol. Also, I love the branch manager because she is always so knowledgeable and educates me on the newest banking information. She was the only one ever to tell me not to put my account number on checks I was depositing. She said it had changed over ten years ago and told me how you could be scammed out of your money if you send a check to an untrustworthy person. The manager and the teller both make coming to the bank so enjoyable. We always have interesting conversations and they really go out of their way to provide excellent customer service. This is the only bank that I consistently feel that way about. Even after I had to leave work early and it took me 10 minutes to park, I would prefer to go to this bank than any other. They are confident and very professional. It's always a pleasure to visit this branch because of the highly competent women who work there. Seriously, I cannot say enough good things about this branch.
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December 2023 by Rachid O.
-5 star. Horrible customer service. They refused to do a basic service... Yet I found a quality of service that was the total opposite, just two blocks away, in a different bank.
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November 2023 by T. Matthews (Anistazi Metal 94609)
Too lazy to pick up the phone...
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September 2023 by Rena Rickles
I called the direct branch number. A computer recording picked up and stated no one could help me and disconnected. There were no alternate numbers provided. This was an emergency situation regarding my account
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August 2023 by Ed C.
This branch location has decided to never pick their phone up. I've called 5x for two different reasons while staying in the Bay Area. My branch manager at my home location has called multiple times on my behalf as a private client and nobody called her back either. I finally went into the location and their worker basically told me yeah, we don't pick up the phone and of course they couldn't do what I needed. All in I wasted a significant amount of my time going in there, calling 5x, and talking to my bank, all because they can't be bothered to pick up the phone or call back. I am evaluating other banks as private client is not worth anything.
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July 2023 by Gary S.
Perpetually awful service. Incompetent management and a revolving door. Slow inexperienced staff and tellers. Avoid Chase and this branch if at all possible.
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May 2023 by Alpha Company
They take care of me. I try to stop in, for business, during the weekday mornings and I typically don't experience much foot traffic inside. The manage has been more than helpful, on a number of occasions!
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March 2023 by Joyce B.
I wanted to thank Elizabeth for her excellent and compassionate help today. I needed to close my deceased sister's credit card and came into the branch to bring her death certificate. Elizabeth was kind enough to take care of the first steps of the process instead of saying to call the number on the statement and not try to assist me. She cared enough to scan the certificate and form so that by the time I got home and called the number, they had received Elizabeth's scans and I could close the account. Elizabeth is a professional with a heart and an excellent representative of your bank. Thank you Elizabeth.
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May 2022 by John Morgan
They were super quick and helpful. The security guard was cheery and greeted me which kind of made my day. It was a simple thing to do, but felt awesome. They have quick well functioning cash counters which is a plus. Also, it is not as crowded as other branches
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October 2021 by Patricia B.
If you use a Teller at this Chase Branch in Montclair to get cash out of your accounts BE VERY CAREFUL THAT YOU ARE NOT CHEATED. My husband and I have been customers of this Chase branch for many years and have Checking, Savings and Credit Card accounts. We took cash out recently using a Teller inside the bank and when we got home we discovered that we were shorted $60. Since then, we always have the Teller count the money in front of us (never relying on the Teller or their counting machine again.) Today, I went to this branch again and took out a substantial amount of cash. I specified most of the cash in $20's with the rest in tens and fives. First, the Teller counted out 10 bills which I pointed out could not be correct. It turned out she was giving me all hundreds, which is not what I asked for. She then put the money through the counting machine saying all of it was there. When I asked her to count the money in front of me, I discovered that she had inserted multiple $1 bills in among the $20's. I asked for another Teller to finish my transaction because I thought this Teller was trying to cheat me again. The other Teller said she was the supervisor that day because the manager was not in. When I complained to her about the first Teller, her response to me was very negative. She told me that SHE trusted the Teller and that I was negatively affecting the teller's reputation. I told her that I was going to make a formal complaint about the other Teller trying to slip $1 bills into a stack of $20s. At that point I was accused of being too aggressive and was asked to leave. NOTE: Aggressive? Yes, I complained about the Teller trying to cheat me and said I was going to make a formal complaint. However, I did NOT behave in an aggressive manner. Specifically, I did not yell, curse, physically threaten, or in any other way try to intimidate the first Teller. She stayed in her seat on the other side of the plastic shield from me the entire time, even after the second teller/supervisor took over helping me. If she felt so intimidated why didn't she move away? During this entire time, there was a man standing nearby a few feet to the side. He was not using the cash machine or waiting in line. He and the first Teller smirked at each other throughout the time I was there so I assumed he was a friend of hers. He was invading my banking privacy, listening to and watching my entire cash withdrawal and neither Teller asked him to move away. When I finally left, the first Teller yelled at me in front of everyone in the bank saying "don't come back." Since this has happened to me twice, I believe there are Tellers at this branch who are regularly cheating people out of cash. Once people leave they have no proof of how much money they did or didn't receive. Since I was told "don't come back." My husband and I will now have to travel much further to go to a different Chase branch, or change our checking/savings/credit card accounts to another Bank in Montclair.
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April 2021 by P S.
OMG!!!! I just tried to make an appt with a banker after trying all morning at the Lakeshore branch and running into complete ineptitude ( and writing a review here) so I thought I'd try at this Montclair branch. An excersize in futility. It took over a dozen calls over the course of 3 hours to even get an answer at this branch rather than a message saying "no one can answer and call back". Next, I spoke to a teller who didn't give her name but sounded like she was 12. Explained the reason for an appt and was put on a long hold. She comes back and wants information that is irrelavant to making an an appt. My email. Why? No thank you. My phone number. Ok...but you have it on the caller ID. I'm then informed I can make the appt online. But why? I'm on the phone with you now. She " doesn't have the book". So why did you need all that info from me? What? I start to sound frustrated because I am and she's so professional she hangs up on me! I call back and someone who sounds exactly like the teller answers but tells me she is "a banker". Ok good. Can I make an appt? Again with the email adress and phone number. Why must I give out information to make an appt? Then "Tina" decides to hang up on me too. This is a bank, folks not some game. I am a long time customer. This how they are trained here? So I call back again. Same voice and accent...but this time she tells me she is "Hannah" the bank manager. I tell her I'm trying to make an appt. I also tried to explain the issues I was having with her subordinates trying to make an appt. She is rude and not at all helpful or interested. I decide this is not the branch I want to deal with. So for the last hour and a half, I've been trying to reach a customer service supervisor on their 800 number to file a complaint against this branch and their lack of professionalism. Apparently, I need to speak to a supervisor to do this. And this is how they wear you down....I only get reps in the Phippines whom I can't hear from terrible connections. Ive called back several times and am currently on hold once more after being transferred to a message in Spanish. Apparently, the customer service people are no brighter or capable then the losers working in the branches. So my very simple request of setting up an appt to switch my account from joint to just myself as the other joint holder has passed away, will be resulting in my closing the account altogether and never dealing with Chase again. Nice work Chase. You've managed to Chase me away for good.
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March 2021 by Angel K.
Very helpful! Tina wu-hogan was very friendly and answered all my concerns. She made opening a checking account easy, ask for her if you need help!
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June 2020 by Kevin G.
Worst bank in east bay. Lost my atm card- cancelled card- three weeks later no replacement form bank- Asked several times to send Fed EX and would gladly pay the fee. 4 different ignorant reps lied to me and said they would and each sent it by CHEAP UPS that leaves everything in the warehouse due to covid 19. Won't give me a replacement card at a branch and they couldnt care less that my utilities are being turned off. Don't give this fraudulent scienter bank one penny of your dinero- they are GARBAGE!
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June 2019 by S K.
Watched the branch manager Hannah yell and talk rudely to her employees. It was very aggressive and hostile. The lines are always long. Always understaffed. The bankers don't know very much. No financial advisor, home lending, or business banking. Turnover if high because I do not ever see the same employees. Bad parking situation for the customers. Always uncomfortable going in here. Creepy weird environment. Do business elsewhere if you can chose another branch or even an entirely different bank.