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December 2023 by Erik B.
Franklin Saephanh was extremely rude to me. His staff was pretty dang rude too. This company is a chain. They've had my car for way too long. Take your car anywhere else. They respond to reviews like this one asking you to contact them at an email address so "they can make it right". This is a lie. They don't respond to this email address. I emailed them. I had already emailed them prior to posting a review. They didn't respond to either of my emails. They just post this as a reply to your bad review to make it look like they care. They don't. STAY AWAY FROM CALIBER COLLISION. I'm telling you it's a mistake. Go somewhere else. This company sucks. I've been to two locations so far. One caused me problems in the beginning. The other still has yet to return my vehicle. I'm writing to my insurance company right now after finishing my review. I'm pissed. I'm warning your right now...STAY AWAY!!!
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December 2023 by Michael C.
I just want to give a shout out for this business - I had a claim and the woman who helped me on the phone did such a good job, making sure everything was linked to my insurance company, including typing everything into a second system - Yeah, I know "that's their job" but they were patient, helpful and friendly. I felt so bad when it turned out the other party's insurance accepted liability, and I had to use another shop -- but I promised I'd write them a review - I recommend this place!
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October 2023 by Andrew Lee
Had a good experience with this shop after a little fender-bender in Oct 2023. Very friendly service, work was explained clearly, car ready as promised!
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September 2023 by russell-orig newman
Excellent work, great service, very nice staff! Would definitely recommend to others.
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August 2023 by Brandon s
Wonderful shop and my vehicle repair was completed promptly and perfectly! I am extremely happy with the quality of workmanship and wouldn’t go anywhere else! Friendly staff!Services: Painting
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July 2023 by Gloria Herrera
Went to Caliber Collision on 36th St as an insurance referral after my car was stolen and found with body damage. I tried other body shops on the insurance list but never got callbacks. Rashida at the front desk and Franklin, were both responsive and answered all my questions throughout the process. My car was ready ahead of schedule and looked great so I had a really good experience and would give this shop a try if you need body work.
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July 2023 by Karen Koffler
After finding our parked car was hit during the night, we were able to get it quickly repaired and on the road again. We found Caliber to be very professional, great at keeping their promise; the car turned out great.
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June 2023 by Beth Elliott
Good communications, and they were extremely helpful.Services: Steering & suspension repair
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June 2023 by Joseph Vacca
I've used their services twice. The first time was after a car accident a good experience, good service, and friendly so I used them again. The second time was a very poor experience. There was no communication as to how repairs were progressing from their end. I had to call every few days just to get an update that the repairs would be pushed back again and again. When I did get back the car they had not completed all of the repairs and cleaning that I had asked for. I don't know why they two experiences were vastly different, but I won't be using them again.Services: Tires
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June 2023 by Finnie Ng
Alan and Franklin and the Team and Caliber Collision are the best people to work with. Everything was quick, fast, and friendly. Will be coming again!!
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May 2023 by Amy L.
Alan and Franklin was so helpful and communicative! Loved working with them. Dealing with car situations are stressful but Alan has such a great personality and makes you feel so comfortable throughout the process. I CANT THANK ALAN, FRANKLIN AND CALIBER COLLISION ENOUGH!!
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May 2023 by WaltFrench
I got a quick estimate and after insurance OK, a time slot the next day. They were helpful in getting me a Lyft to Hertz for a temp and arranged for me to drop the rental when I picked up my carVERY friendly and kept me informed all around. Only glitch was they had to call me and ask how to put my convertible top up ?Costs were covered by insurance—no idea otherwise how reasonable it was. The bunged-up door came back looking like newServices: Painting
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May 2023 by Erika Rosenberg, Ph.D.
Caliber collision on 36th St. in Oakland is just tops. If you have any body repair needs a strongly recommend them. The staff was friendly, informative, gave me timely estimates on when my repair would be done and actually had it ready before they said it would be finished. The work was impeccable. I just loved everybody I interacted with. On a scale from 1-10 they get an 11 in my book!Services: Painting
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May 2023 by Pat McAnaney
Caliber got everything done beautifully and returned my Subaru forester clean and looking like newService: Body & Trim
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April 2023 by David Ryder
Excellent customer service and respirator of my car.Services: Painting
