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“Friendly and knowledgeable staff. Carries a large inventory and answered all of my questions. Great customer service and fixed my bike without an appointment even though they were very busy.”
“This local bike shop looks like a biker’s bike shop (because it is) and yet it is so clearly a bike shop for the people - anyone, no matter your biking expertise. They are helpful, accommodating and also care about and give back to community. great stock of bikes, solid repairs and always willing to go the extra mile. Highly recommend.”
“New Wheel was great, went to get my e-bike repaired. Customer service was stellar - shout out to Kansas. Cost of the repairs was affordable and efficient. Will definitely go back.”
“My go-to bike shop where I bought my son's and FIRST bike. The staff is terrific, knowledgeable, kind, and caring. I continue to get service from them as they are Beyond five stars! Love Tip Top Bike Shop.”
“This was the first bicycle shop I visited when I first moved to Oakland back in 2014. Charlie was always helpful and a life saver during times in need. I'm not really in the area to go here anymore, but your bicycle can and will be serviced!”
“Had to take my Ebike here since my regular mechanic is out of town but WOW! Outstanding service and great prices. I had an accident and needed a quick emergency repair. They handled it in less than 12 hours and the mechanic was very professional and kind. Really excellent shop I highly recommend!”
“They were quick and attentive in getting my inner tubes replaced, and generally pretty friendly. Unfortunately one of them went flat before I could even ride it and they were unwilling to replace it without cost or even a discount, citing “no shop does warranties on replacements.” Had a different bike shop help out and found the tube they put in was super thin for the tire size and had a hole in it.
I’m sure they’re fine for most jobs and I appreciate their existence for the community, but probably won’t be back.”
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“They are the real deal helpful honest group of people!!!! They gave me a free diagnostic on my old bike which included a free easy fix which they did 100% free of charge!
We had an honest conversation about my bike and they didn’t try to upsell me but understand where I was at. They gave me an opportunity to fix more that was also reasonably priced but didn’t push it on me. When I picked up my bike, they took the time to put my bike up on display to show me the quick fix to make gear changing issue so I can do it myself in future. This is when I saw a new cap on some fibers that was hurting my leg and Alex said, “Oh yeah, figured that would be helpful to fix”. (He forgot to mention he did that extra effort) Then Alex remember something else that would be good to calibrate and got a tool and did some geometric altering to make sure I’d be in good shape. This was 100% free of charge honest helpful diagnostic service that went above and beyond. It warmed my heart to know that there are companies who put human connection, integrity, and service above making a dollar. I would 100% back them as a bike company and when I’m ready for a new bike, I’m going here! Thank the gods for a small bike company that we can trust! Let’s invest in them!”