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January 2025 by Ashley Grimm
I had a terrible experience with Berry Brothers Towing. I called to report an unknown vehicle parked in my assigned parking spot at my apartment complex, and a female operator answered. I explained that my apartment complex recently updated their towing policy, which allows residents to call directly, and I simply needed to show proof of my parking agreement. Instead of being helpful, the operator rudely dismissed me, stating that it was their policy for only management to call. While I understand that, her tone and attitude were completely unprofessional. She went on to explain that her father owns the company and if there’s a mistake, they’d lose in small claims court. The whole conversation felt confrontational and unnecessary. If she had just explained their policy calmly, I would’ve understood. But instead, I was met with an aggressive and rude attitude. Poor customer service all around.
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December 2024 by Kendall Testa
Today I had a Karen try to tow my vehicle despite being on a sidewalk, having a dead battery and no prior notice to move my vehicle. The drive arrived and saw the escalated situation and did his best to help everyone. He spoke to the lady and helped me jump my vehicle to move it to another location. The driver didn’t need to help jump my vehicle or help defuse the situation but they did despite being called to show up a waste their time with us. Amazing group of guys. Wish I got their names.
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December 2024 by D H
I wanted to recognize Ivan's kindness towards me yesterday after my car accident. He sat and talked with me while I was waiting for my ride. He and another guy helped me unload my car and was just all around nice to be around since I was pretty shaken up. Thanks Ivan, your kindness was appreciated!!
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November 2024 by Robin Vangphachanh
Life is hard and I made sure my car wasin a private space. Period that lived there never say a bad word about me. I wasn't around four and I come to this. Never bothered nobody I clean my space. So they want to meet Sunday and give me my v
Baby back. No fees I suggest. Thanks
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August 2024 by Elena O'Curry
Almost ran me off the road while I was on my bike and then ran a red light across San Pablo
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August 2024 by K C
Absolute worst company and ownership. They don’t care. There’s no sense of service, value, compassion, professionalism or anything. They exist just to survive and make money off of screwing people over. The pricing is also the worst. Can Government control their industry? My car got towed for no reason and I have no choice but to pay their stupid $550 fee to get my car back. They suck.
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July 2024 by Philmon Abraham
Bad very bad
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July 2024 by juicy
They’re hella rude & disrespectful
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June 2024 by derica birks
They are very rude and hung up in my face several times after lying about being able to give me a copy of my deceased father lien papers. The manager claim I was being rude because I was explaining to her as she kept cutting me off that I spoke with someone who said they found the documents and was able to do it. She has a smart mouth. I do not recommend. Should no empathy and just tried to tell me anything to get me off the phone.
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June 2024 by WMmedia Inc.
Illegally towed my vehicle and stole personal items, including a watch, cell phones and computers. My attorneys are pursuing liens against owners of this company. When they file to collect towing fees, we are removing to federal court for Constitutional due process violations. A civil rights action for ADA violations, including failure to grant reasonable accommodations requests.
Do not put up with their thefts and illegal towing of properly licensed and parked vehicles.
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May 2024 by Latisha Shaw
Sold my sister a straight lemon. She only had her car a week. So sad, people work hard for their money. She a single mom she really needed a good working car. Now she back on the bus. Have integrity and empathy for people. GOD don’t like ugly.
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April 2024 by Ivery R.
The people at this company are incompetent and belligerent. I requested information on how to obtain signage for our fence to prevent people from blocking our driveway and received the WORST Customer Service. The woman basically shouted "Stop bothering me"! and hung up. My question is why be in business if your staff is incapable of fielding questions properly. Get it together Berry Brothers, you all have been in this community forever towing and charging excessive rates. The community doesn't deserve your rude lack of service.
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April 2024 by Anon Y.
It costs NOTHING to be kind. The man working the front desk hung up on me twice saying they didn't have my car despite OPD telling me they had towed it. I asked if I could come look for it and the guy was super rude and hung up on me the second time. He called back to apologize (bc they DID have my car) but the damage had been done. I don't think he would've spoke to me this way if I was a man. I had my car stolen that day and was really depressed and upset and this interaction made it infinitely worse. To top it off I had to pay them 360$ for my car. The whole ordeal was humiliating.
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April 2024 by rajwant bhullar
If I could write this place Zero, I would. The service was terrible.They took gas from my truck by drilling a hole through my gas tank. When I went to go confront them about it, they started cussing and trying to act like they didn’t do it.
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April 2024 by Marvellous Mart
Had the worst experience ever with this towing company, if you are looking for a good reliable, professional and with actual CUSTOMER CARE DO NOT GO TO THIESE PEOPLE. They have someone who seems to hate their job behind that desk answering the phone calls and every single time I had contact with them, they were rude and hostile, from the guy who I spoke with to the women also. TERRIBLE CUSTOMER SERVICE EXPERICENCE!!!!!!!!
