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June 2024 by Jeanne M.
First ink cartridge I bought from them printed perhaps 30 pages, then stopped. The clerk told me that it was probably too old. I bought another one and installed it for immediate use. It printed 5 double-spaced pages, usin g the "fast printing" item. A day later, it printed one page of a boarding pass, then the printed sent a message saying the cartridge was empty. I tried every trick I knew, but it was empty. Nope, no more "bargains" from Bay Ink and Toner for me.
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February 2024 by Gardner W
Always the Best Sales and Service for your Printers...Thanks Bay Ink & Toner!
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November 2023 by John D.
Couldn't be happier with the service or products. I needed a cartridge for my Brother monochrome laser jet, and they had what I needed. It went right into printer and fired right up without any need to put in super-secret codes or anything, and the Brother software confirms that it reads it as a full cartridge. On top of that, they happily took in the exhausted old cartridges and drum that I've accumulated since the start of the pandemic, and so I'm free of that mess that was taking up space in my closet and happy that they'll be re-used. Service was quick, cordial and informative.
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October 2023 by ND ..
The owner can't admit when he has made a mistake, and had profound disrespect for his customers. It's too bad, because recycling printer ink makes sense fit the planet, but I can't deal with this condescending bozo any longer.
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August 2022 by Peter P.
Great place. Not sure how much cheaper their cartridges are versus name brand, but the store is certainly closer to my house then Office Depot.
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December 2021 by Queenie M.
I just went here today to get 1 ink cartridge for my printer. I had a $4.40 credit that I wanted to use. The cartridge was $13.99 + tax which was $1.43 making the total $15.42. The sales person applied my $4.40 credit which means I should have been charged $11.02, but was charged $12.15 because she charged me tax again. The clerk was nice enough but she obviously needs additional training. Can I live without a $1.13, of course. Those of you who go in person know you do your business while standing outside and it was raining today so a drawn out discussion was not an option. She seemed very confused when I mentioned she charged me tax twice so I left. I'm yelping this business because they have it blocked on square when they ask "how did they do?" Today, it was a big fail and I'd like the owner to know that more training is needed for the employees. I'm giving 2 stars because I've been buying ink from here for over 15 years and they usually get it right. Anyway, if you buy ink here, be sure to check your receipts.
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December 2021 by elizabeth polacco
Amazing service at fair prices. Before I run to amazon or a big box store i call them and they have always had a solution for me within a day. Highly recommend this local gem!
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September 2021 by Yum Chompsky B.
These guys are great. I had an issue w my EPSON not wanting to recognize the ink cartridge (in case you didn't know, the printer software updates actually embed software for the manufacturer to shut down use of recycled or non-stock issue ink cartridges so they can jack up prices), and they were happy to exchange for another one. Reuse and reduce at its best. Worked the second time.
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August 2021 by Sagruilla P.
Now that we are working from home, we pulled down the old printer and have been using it more than ever. When the toner ran out, we could buy a new cartridge for almost the cost of a new printer, and waste all of the plastic, or we could take it to a place that will refurbish and refill it for the next customer. In turn, we could pick up an already refurbished and refilled cartridge, for almost half the cost. This was an easy and brief transaction, and I didn't even need to enter the store with their setup. I absolutely recommend any business that helps keep electronics working and reduces plastic waste. Plus, it is located in a neighborhood with plenty of dining and shopping options, so you can double up your errands.
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June 2021 by Steven Brower
Great experience, good price, fast service
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February 2021 by Monica B.
I have various needs for printing (my partner's business, or for shipping labels from selling/returning things online), and last year I decided to buy a printer! Since then, I've been buying ink off eBay but it's been feeling a bit wasteful - I know that there are better ways, like cartridge recycling programs out there. Instead of doing that, I thought I should just start getting my cartridges refilled! I found this spot, in the cute Rockridge area of North Oakland. I had two color cartridges, and they were able to exchange these for two black cartridges per my request - AND I used a 20% off Yelp Check In offer. The woman helping me was super friendly. The inside of the store isn't open to go inside, but you are helped through a little opening at the front door with a plastic divider. They have limited hours at this time - Monday, Wednesday, Fridays 10-6. For your printer ink needs - give these guys a try! I feel great doing the sustainable thing and just coming for refills of the same cartridge as opposed to stockpiling a new cartridge each time.
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January 2021 by Katie DeFriez
Staff was very helpful. Prices were reasonable.
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July 2020 by Andrea F.
Ken and his staff are awesome!!! We have a tricky multifunction printer that can be extremely finicky when it comes to cartridges. Ken has been soooo helpful during SIP making multiple delivery trips to Alameda to help us!! Thank you all and if your reading my review this is your place!! Call and leave a message and you will get a call back
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May 2020 by Rona F.
This place has never failed me. I only go there once or twice a year because the cartridges last that long, and I'm working on a book so that says something. They are so easy to deal with and I love that they are a small business with real humans who answer the phone and your questions quickly, accurately and courteously. I have a HELLA old laser printer (like I don't even know how old it is, that's how old it is) but it's a frickin' tank as long as I keep it fed with enough toner. Why can't there be more places like this in the world? Please never go out of business Bay Ink & Toner!
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March 2020 by Carrie J.
I've been using Bay Ink and Toner for many years and very much appreciate their excellent service and products. They are a local business doing their part to fix the problem of single-use plastic ink-cartridge waste. Ken and the staff are always friendly and knowledgeable. Please support them!
