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December 2023 by Vivian Bond
Worse customer service. My credit card was scammed and they denied my claim. I came into this branch for assistance and they were rude and incompetent. I had to come in multiple times, I made two appointments with one specific associate who I had told the details of my claim to but each time they shuttled me off to a new less competent person. They refused to provide an internal number that the initial associate had found to help avoid the ridiculous phone tree and get out of there sooner. Instead of actually assisting customers they refuse to do anything that might help and instead threaten you and tell you to leave the branch. You might as well keep your money in your mattress. This is the most unprofessional bank branch I have encountered. Close out your accounts asap.
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October 2023 by Teena N.
Service is horrible here. There are plenty of other banks and atm around and in the same street, you're better off with someone else, or go to a different location. This is a nice neighborhood, everyone's friendly, except this BoA. I've been a very long member but this bank location makes me want to completely remove them from my life. They won't even talk to you or acknowledge you. Make you seem like you are about to rob them. Their atm machine has a paper stuck in it, I just wanted to let them know, and they wouldn't even stop to look at me. ... jeeze, way to make members feel.
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September 2023 by Ashwini Sukhwani
We had a great experience here yesterday took an appointment and were attended properly and all questions were answered and we were able to accomplish all the tasks we planned for.
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July 2023 by Deirdre Murphy
Agree with all other reviewers who gave this branch a terrible rating over the last four years. . This office may as well not have a telephone number listed because no one answers the phone and then the call is disconnected. I called 5 times over 4 hours.
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June 2022 by Marilyn D.
If I could give no stars I would. I don't usually write reviews of any kind, and only positive ones if necessary; however, today's experience at this branch left me entirely dumfounded. We have used this bank and this branch in particular for the last 30 years. In the beginning it was nice and convenient to our business location. It has steadily declined over the last 10 years and has been completely horrible in the last 5. Experiences like waiting in line for 20 minutes by myself while there was no teller and the manager said I had to wait until she was off her break - he could help do a deposit. Covid was hard for every business but they really took their time coming back and were even less friendly than usual. It is still the most convenient branch so we regularly suffered the lack of courtesy, much less actual customer service. Today they couldn't accurately enter our account number and sent our employee back with three deposits still in hand. She was told BY THE MANAGER that our account deposit slip was not for an active account even though they looked up her driver's license for identification and it was in their ID system. Our deposit slips today came from a deposit book that is almost empty - so it hasn't been a problem to use the slips for at least the last month or so. Guess we can't bank there any longer...darn :)
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December 2021 by Paul Spalek
Very low staff levels.
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December 2021 by Andrew L.
Turned me a way when I was 3 mins past closing and employees + customers inside... not sure why they couldn't bother fitting me in when folks continued to stand around.
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May 2021 by Sally S.
To the Manager and Asst. Manager: Do you have any idea how crummy the service is at your branch? I'm a customerof 49 years; I was a VP and Branch Manager for BofA in downtown SF so when I went to your/my branch today to ask a simple question I found one employee - your loan officer that was walking in the door when I did about 2:15P. You had one teller with a customer and one officer in a cubicle with a customer. All I wanted to know was how to proceed to add my sister's name/signature to the sig cards for my checking, savings and safe deposit accounts at your branch. My sister is coming to town in about 2 weeks and I expect I'll need an appointment. The loan officer went to the back of the branch, returned and told me the Asst Manager, Chai, would be with me shortly. I waited about 10 minutes, but left since no one appeared. I told the loan officer about the crummy service, and said I would have to return since I had an appointment. Shame on you; it is extremely distressing to a former employee, current shareholder and long-time booster of BofA to observe the depth of the service deterioration. It's amazing that you have any business at all. Sincerely, Sarah S., Oakland, CA
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January 2021 by David N.
Yes, I know this branch is temporarily closed. It must include the ATM, because both of them are not working.
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April 2020 by Warlito Arreglado
No one is picking up. Bad service
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March 2020 by T Cast
They're really good at making me feel unwelcome
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February 2020 by Edson C.
Short story short, they don't make any effort to help you nor guide you. Came in with some questions about changing the picture on my debit card and credit card, and this lady said I can do it on my own through online banking. I asked if that was the only way I could change it & she said yes. I'm pretty sure they have all the resources to do it themselves and help but no effort. Definitely won't be coming to this branch again and don't recommend anyone to come.
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December 2019 by john murray
I am a 50 year Bof A customer with the last 30 years with this branch as my main branch. The service has gotten worse and worse over the years. They usually have only 1 teller and there is always a line and it goes REALLY slow. I just tried to call them to set up an appointment for a simple task. There was no way to leave a message, I couldn't wait on hold for someone to help me and I was disconnected. Just AWFUL service!
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September 2019 by Viki K.
Sure,. They are nice... But SLOW, inefficient AND they processed my transaction wrong. If you come, plan on spending awhile here.
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June 2019 by till ithz
Unresponsive by phone, must make appointment for simple transactions in branch and appointments are a week out. Numerous times deposits have gone into the wrong account. Understaffed, incompetent, and lacking any real ownership of issues.
