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June 2024 by Ralph “Rom” Ortiz
Short lines
Friendly and knowledgeable service
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April 2024 by Veronica Noone
ATM ate my checks I was depositing and didnt spit them back out.
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April 2024 by Jessy Andrea Aguilar
Yesday, my elderly mother and I visited Bank of America to close a joint account and deposit cash. Unfortunately, our visit left us feeling deeply disappointed due to the lack of customer service and professionalism displayed by some of the bank's managers.
Upon arrival, we noticed a lady at the entrance assisting another elderly customer who clearly needed immediate help. However, despite expressing a willingness to wait, the lady mentioned that only one banker was available, with another appointment approaching, which led to the dissatisfied departure of the elderly customer.
When I approached the same lady for assistance, she appeared dismissive and uninterested in accommodating our request to wait for help. Despite no other customers in line, she suggested making an appointment or calling us another establishment to see if they could help us instead.
Thankfully, another friendly agent named Liliana offered to assist us. However, it was evident that there was a disagreement between this helpful agent and the other lady, possibly a supervisor or manager, regarding our assistance. Despite the helpful agent's demeanor, the other lady's behavior created an uncomfortable atmosphere.
Although Liliana made an extra effort to accommodate us with an unscheduled appointment and began helping us in her office, her manager continued to closely monitor the situation and even interrupted the conversation uninvited more than one time. This invasion of privacy and constant surveillance felt intrusive and unwarranted. We felt even worse about asking questions because we were pressed for time.
As a long-standing customer of Bank of America for over eight years, this recent experience at the branch has left me disheartened by the lack of professionalism from management. It is crucial for a reputable company like Bank of America to ensure that all customers receive respectful treatment and to prevent toxic environments from developing.
Addressing dismissive behavior, fostering a positive work environment, and providing adequate supervision and training for employees are essential steps in maintaining customer satisfaction and loyalty.
In conclusion, I am grateful for the efforts of helpful employees like Liliana, giving her a full 5-star rating for her exceptional efforts. Her intervention made a significant difference in what could have been a truly terrible experience. However, it is concerning that the behavior of certain managers can greatly impact customer satisfaction and even drive away valuable employees. I urge Bank of America to implement proactive measures for closely overseeing their managers and ensuring that they uphold the high standards that have long defined the bank as one of prestige and expertise, thereby fostering a positive environment for both customers and employees.
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March 2024 by Michael F.
Shockingly discourteous teller. I'm hoping she was just having a bad day cuz damn. And there's only one teller window open so prepare for a wait. The woman in front was helpful in directing me though.
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November 2023 by Haroon Atesh
Poor customer service, unprofessional staff, I had an appointment at 10:30 but I waited in the lobby until 11, no one took care of me, don't waste your time there, go somewhere else.
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September 2023 by Rebecca Singer
Katherine Yang is terribly unprofessional and unable to provide accurate information. She refuses to meet clients in person and prefers people do all the leg work online for her. Highly do not recommend for anything important.
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September 2023 by Burak Ozmen
They didn't take care of it well, even though I had an appointment, I had an appointment at 3:30 and they said to me, come tomorrow
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July 2023 by Alexander Prokhorov
Who made this parking scheme??? It's impossible to get into
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July 2023 by Patrick Reinhardt
Good service , from Carleigh Camacho, thanks !
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February 2023 by Miriam R.
I went to open an account and Suhani was very helpful and professional. It was nice and easy. Thank u Suhani.
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February 2023 by Annas Bin Adil
Our experience with Suhani was phenomenal, she was extremely respectful and patient and guided us through the whole process. She is an example of what great customer service looks like.
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February 2023 by Uzma Adil
Suhani was very professional and treated us with the utmost respect, she made our experience with bofA wonderful
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December 2022 by Jennifer K.
One teller. Impossible to conduct business here. Ugh. Why are they so understaffed and so slow???? And why are there tellers drinking Starbucks walking around but not helping???
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December 2022 by Crystal P.
Literally the worst branch I've ever been to. Amy the "manager" has no idea how to run and lead a team. She accused me of fraud on my account and then to add insult to injury I waited 30 mins for a cashier check for them to tell me the system was down and to come back the next day. I will never be returning there and I suggest others don't as well. They need an entirely new team of staff members who know what professionalism truly is
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November 2022 by Maricela Macias
Only 1 person, big lane she needs more help
