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April 2024 by gurpreet SINGH
Unprofessional manager named Miguel, i had an appointment with him today and I was seeking the help to open account he was talking on the phone with someone he said can you come back in 2 hours or tomorrow
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February 2024 by Shahrukh Shahabi
I had the pleasure of working with Mrs Britani Delgado at Bank of America, and I must say, From the moment I walked in, she greeted me with a warm smile and made me feel welcomed.Her knowledge of banking products and services was impressive, and she took the time to thoroughly explain all the options available to me, ensuring that I fully understood each aspect before making any decisions. What I appreciated most was her patience and willingness to address all my questions and concerns, making the entire process smooth and stress-free.
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October 2023 by Amir N.
The worst bank I have ever been/ seen in my entire life, everything is so complicated, terrible costumer service, the app are so slow and for every transaction or deposit you have to schedule a meeting with the bank so they can unlock the option, and all of the sudden they decide to close my bank account without any notice or explanation, (I was never in overdraft and there always money in the account), they holding my money in the account without anything I can do, they're saying the account in process of closing, once it will be closed they will send me a check with the funds in the account, ( it could me between a two weeks- month) that I can't use my own money, "from they're side, we don't own you any explanation we can just do that) shame!
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August 2023 by East Bay Dweller S.
Our nanny was cheated out of $100 of her hard earned money here yesterday. There is a teller who is cheating people. Another woman waiting for a different teller said the man had done the same to her. Don't go here.
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July 2023 by Cyn T.
I stood in line for 15 minutes to get some money. Eventually, Miguel came over and asked if anyone needed money only. I raised my hand. He took me over to the in house ATM machine and showed me how to get what I needed. I told him I wish he was there when I first got to the bank, but certainly did appreciate his help. Thanks Miguel
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July 2023 by Daniel Hayward
I wanna say thanks to Miguel. Excellent service and a great sense of humor.
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July 2023 by SINCHYINVEST US
Nice and friendly.
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July 2023 by E K
Avoid this location, it is unsafe with the rise in crime around Oakland. I was robbed at gun point last night and the robbers forced me to give them the money from my checking account.
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February 2023 by Alison D.
Sorry I honestly hate giving bad reviews and don't do them often but please don't even waste your time and gas and patience on this location. They're always closed for some random reason and even when they're open they close randomly too. For reference on how sh*t this place is: it's 3 minute walk from my house but I would rather drive 15 minutes to Piedmont lol, at least there I'm guaranteed service . They need new management, I feel bad for the employees!!!
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February 2023 by Lee Clyne
Jesus is the best! Always friendly and helpful and a great communicator. Jesus explains things to me in a way that’s easy to understand, each appointment. I hope Jesus is getting paid enough, and if not, Jesus deserves a promotion!
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January 2023 by Amo
ATM machine are very dirty it looks like somebody vomited on itI wanted to review this place because people here are not very friendly I actually went here twice and every time I come back I was always getting disappointed same goes with my husband.I went inside asking for 30$ of quarters and the person who’s supposed to be customer service at that time rudely said to me I can only give you $10 in quarters and I replied still? Most of Bank of America is giving more than $20 of quarters nowadays except this place and it’s bad enough we are going through hardship of pandemic this guy is making it more harder making me drive to another branch of BOFA just to get quarters power tripping that’s how I see it
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January 2023 by Hang T.
Another usual Bank of america, known for slow lines, useless greeters, limited open counters, and in general bad service. Didn't expect much coming in. Not the worst branch I have been to in the area, there's definitely worse one nearby (fruitvale one is the worst if you want to experience it). But strange thing happened everytime i was there, which was only twice. First time, a lady in line was doing the pee dance. Thought she was just impatience initially. After about a ten minutes wait, she asked the folks ahead of her to let her go first because she had a baby in car. All the patrons were in shocked and let her through. Bank staff did nothing. Then Husband went in another day, typical long line out the door. When the greeter came up to ask if he could assist with the same customers in line for the forth time. A black lady said, if you could go to the back and open up a new counter, that would be a great help and we would all clap. Everyone in line looked in agreement. To my surprise, instead of apologizing and make up some bs reasons, the older white male looked at the lady in the eyes and said 'why do you think I am standing out here and not behind the counter'. The lady got intimated and said 'yes I know you have paid you dues' I would have said 'because you are incompetent'.
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December 2022 by William Kocsis
Offensively understaffed. Coming here and waiting 10-30 minutes to get laundry quarters is the worst part of my week.
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December 2022 by 5104life
Never enough staff...One teller for the whole line no matter how long.
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December 2022 by Karen G.
My dad has been going to this branch for years. I have also been a customer since 2085. Too bad customer service has gone down hill. My father is 93 and had to move. He previously added me to his accounts (via his attorney) and also gave me Power of attorney. I have spent hour upon hour trying to get his contact information updated. No one can help, so instead his statements/credit cards will be mailed to the wrong address where there is a higher risk of fraud. This is all due to "system limitations." The other poor reviews confirm that my terrible experience is not unusual.
