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September 2023 by Carla Gamble
Pamala was the best associate with all her great service and doing so pleasantly. Thank you
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April 2023 by John Bedwell
Absolutely worst service ever. I thought she was being helpful but after I checked my receipt I realized she is a liar. Didn't go over my plan or even tell me what planned I am on. She just added whatever plan she wanted. I got three lines they were suppose to be 25 a piece. So tell me why my bill is 140. A month. She told me she's waiving the activation fees she didn't she charged me. I wasn't going to get any accessories but she said she would give me the screen protector for 15.00 but the total came to over 60.00 she charged me full price... Worst customer service and blatantly liars update.... I called customer service and like I thought, she overcharged me she didn't give me options, charged me for the most expensive plan... Didn't give me my pin as I had witnesses there, she did nothing and when I call she hangs up on me she she says she's the manager and goes by Letty. I explained the whole situation and she acted like she didn't know who I was until I told her it was her that helped me then she danced around my questions and wouldn't answer them, and then hung up on me
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January 2023 by Austin A.
Came in here for an interview a couple months ago. The "main manager" was an hour late to my interview. While waiting, one of the sales reps told me the people of Oakdale are "racist". Very unprofessional and rude. If you live in Oakdale - you should probably take your business somewhere else.
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November 2022 by Brian Geller
Natesa really knows her stuff about the phones and the service. I have been a Metro customer for over 10 years and she was one of the most pleasant people to have help me out in years. Thank you and I will be returning soon.
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September 2022 by Donovan Hopkins
Worst service ever if I could give a 0 I would maybe negative the girls there Did not understand the equipment or questions about WPA S pass codes called them back several times no good answers Nothing but dead ends after dead ends .The young manager wanted to upsale you on everything . Just called now the reply is oh come in Monday and talk to the new manager she just keeps passing me off to somebody else again please try and educate your employees better. or you will get more these negative reviews. My wife has been a customer since 1995 and has never had this poor of service.
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August 2022 by Lathera Livingstones
Jacky was so helpful, she fixed my problem fast , I was in and of the store fast. Very nice, she know the phone metro phones. She is a keeper.
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August 2022 by Edgar Arana
Jacky and Pamela were both very helpful. They were both sweet ladies.
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August 2022 by Karl Rutherford
Jacky fixed my phone fast& very helpful. Explained to me the promotions!
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July 2022 by Ann Dymke
This is lady named Cynthia is awesome, I came in with a problem with my phone and she fixed it. I hope she's always here to help me.I just loved that girls attitude
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July 2022 by Mccord Covello
Cynthia is a great rep for the metro store in oakdale. Love to have her here to work with at this location.
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July 2022 by Dianna Faria
Jacky was wonderful she got my phone working . I really appreciate it!
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June 2022 by Yvette B.
I've been waiting for about an hour while the one rep who is working has been waiting on hold for another costumer. Meanwhile the line of ppl waiting and leaving continues to grow. The rep is going above and beyond for one costumer but at the expense of everyone else's time. Idk why she isn't starting to help others while she's on waiting on hold.
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April 2022 by Geraldean Miller
I had a great experience today at metro with neidelyn she did a great job from start to finish I appreciate the quality of customer service I got from her thank you with a 5 star ? ? ? ? ? she has great customer service ?
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April 2022 by Dianne Johnson
Vanessa Did A Great Job. She is good at her job. Great personality very helpful. I'm very excited for my new phone as a Upgrade.
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February 2022 by James Everett
I Went Ina few days ago got a upgrade on my phone. A young lady By the name Vanessa helped me. Kinda out going knows her job. On Sunday today went back in and she helped me with my phone again with the Volume and ringtones. Vanessa helped me she had a great attitude and I really appreciate it.
