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May 2023 by Captain L.
I come into this branch once a month. Today, I received excellent customer service from branch manager, Sahar, along with Gilberto who helped me with my transactions.
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November 2022 by A Wahab
The lady who introduced her as branch manager name Sahar jahed was really unhelpful and seems like didn’t want your business and with attitude she needs to understand she is there to help customer and solve the problem quickly rather wasting the time and giving nonsense reason! She need some customer service training
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January 2022 by Rene Prado
As always great people that know their business.
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December 2021 by Matt D.
I am thankful for the staff at this branch. Multiple employees, including the managers, went above and beyond expectations today to help me out with a banking need that was a tad obscure, not a simple task but was important to me. They could have easily said they weren't able to it for me and would have been well within their right if they had. Instead they took time and resources to help me out and get it done for me. It wasn't anything that benefited the bank at all. They did it just to help me out and no other reason. I really appreciate their time and effort and encourage anyone who values a service that puts customers first to consider visiting the Hamilton branch in Novato. Thank you again WF Novato!!
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October 2021 by Kate B.
Oh yah not surprised that this place has two stars... IVE NEVER BEEN TREATED SO RUDELY IN ANY BANK. Mind you I've been banking with Wells Fargo for 25 years now & keep about a $100,000 balance in my checking acct. Both managers were beyond disrespectful & dismissive when I had a simple request. They treated me like a gnat on the wall. I'm pulling out every penny there today.
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October 2021 by Iveth R.
Ridiculous! I moved to the Novato area about a year ago and now I have to use quarters and this is the only location that will not allow me to get more then $10 in quarters. At the beginning there was a quarter shortage whatever I went to a different bank and they where able to give me the change I needed. I have actually gone to different locations and they have all provided me with the change I need so I decided to give this "home" location another try and nope nothing they gave me the same excuse. Not just that the people there are so off putting and do not care about your business at all or try to help in any way possible. Don't bother with this location. Go to another one. You won't find help here.
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February 2020 by Matthew Walker
Good costumer service
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February 2019 by Shawna Halevy
When they offered coffee or water I jokingly requested chocolate. The lady went in search and ask around to the tellers and came back with a Ghirardelli square! <3
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August 2018 by Leon Brewsky
This branch has gotten a lot better and looks fully staffed, I've had good experiences my last few visits. Definitely one of the better Wellsfargo branches I've been to.
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August 2018 by Katlyn F.
Extremely slow service. Not sure where the tellers go when they leave for 5 minutes at a time. Definitely won't be back to this location
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May 2018 by Mark M.
15 min wait 7 people deep two tellers very slow Manager just standing behind the tellers doing nothing ..
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April 2018 by Sylvia L.
I haven't had any bad experiences here like some of the reviewers. I've been banking here for 7 years and never was treated poorly or denied any request. The location is great, right off the fwy and close to my home. I am only deducting one star because the parking is terrible. When I can I just take one of the two street parking spots out front to avoid the whole parking lot situation. It is a nightmare. Peet's coffee customers use up all the bank parking because they don't want to walk like 10 more feet to use the GIANT adjacent lot. However, this is not the fault of the bank or employees, in my opinion.
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March 2018 by Sindi Chi
I love this Wells Fargo! The only problem is one employee they have her name is PARISA, My husband has had with her two bad encounters with her . I just let someone go ahead of me so I wont have to deal with her. She does not know what she is doing, I would just try to get someone else if I were you. That's if you want to stay an extra 20min in the bank.
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September 2017 by LeVanna V.
Ok i take it back. Nothing more disappointing than a bank ATM that won't take deposits. Are you f****** kidding me?
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May 2017 by Trae Sebastian
Average Wells Fargo location
