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February 2024 by Andy Ong
Gadiel was patient and thorough. Answered all my questions and was more a pleasure to converse with.
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September 2023 by Julia Rae DeNamur
After feeling overwhelmed by the website, I decided to go into the store and have the pleasure of working with Morgan. I am so happy I went in, she was able to inform me of discounts (like paying debit for a discount), found me a great deal on a phone, and pick the new plan as I made changes to my account. While there, I also overheard other staff also being extremely patient and thorough in their service. Highly recommend this location!
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August 2023 by Nita Gibson
Gadiel Linares at Verizon at Novato store provided us with excellent customer service. He has helped 3 of my family members and we all think he is super helpful and goes above and beyond. He's efficient, explained the contracts easily, and helped us with other tips to make our accounts easier to manage. As a busy mom with young adults, I appreciate all the wonderful help & support. He's one of the reasons we continue with Verizon.
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August 2023 by Cindi B.
This store has been a lifesaver for me twice in the last 6 months. If this was a review of my Galaxy S22 Ultra, it would not be a positive review - worst phone I've ever owned. Maybe I got a lemon. But, the guys at this store are SO helpful and knowledgeable. Also, very calming when you're freaking out about your phone dying. They've made everything right, one way or another, highly recommend, especially Jake
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May 2023 by Karen
Awesome service today. Quick in and out.
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February 2023 by Theodore Hazen
Very helpful when I needed a replacement SIM
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February 2023 by Tara B.
Unfortunately I just had my first terrible experience at the Novato location. When u customer comes in and asks for help transferring service from one old ipad to new ipad( all purchased through Verizon), the store manager should at least try to help. He would not give me the time of day, sunglasses on indoors, just rude. He missed out on a sale as well, had I being given any customer service he would have gotten another new ipad sale.
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January 2023 by Nick Abell
The salesman who worked with me on my visit was entirely unhelpful. I told him I wanted a new iPhone, but he kept trying to sell me an iPad and Apple Watch instead (funny thing is, I even showed him the new Apple Watch I was wearing. That didn’t stop him). I asked him about the differences between the iPhones for sale, and he kept telling me to buy the iPhone 14 Pro Max because “it’s the best.” He had no knowledge of the technical differences of these products, he just wanted me to spend as much money as possible. He was shameless in his attempts to upsell me on anything and everything. I’m glad I walked out without making a purchase. Just buy directly from Apple instead.
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January 2023 by Donovan Cartwright
Went into the store today to ask a question about my bill. I was told that I would have to make an appointment for that.Doesn’t seem like customer service is the goal!
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January 2023 by Clarke Bugbee
Super friendly employees. Jake was the bomb!
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November 2022 by One Venus
Got some good service from the customer service representatives, thanks guys! Glad they were open, I went soon because they had been closing up early before the times posted
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September 2022 by Paula C.
The coverage of verizon seems great but customer service has been poor on every turn- online, on the phone and in the store.They are polite but give either not enough information or wrong information. I am now being charged for a plan I did not order and at this point they won't credit me. I will keep trying but I am on day three of trying to resolve this.
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July 2022 by Guy Harris
This location of Verizon has the most knowledgeable, friendly, people.
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June 2022 by Ryan Williams
This place is amazing they have great customer service. They have all the products that I wanted to purchase in stock. They were able to set me up on a new phone tablet and watch. If you don't have an appointment I would recommend it. If you just go in sometimes you're lucky and you get seen right away and sometimes you have to wait an hour. Other than that I would recommend Verizon to anyone.
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June 2022 by Ian Craig
Incredibly helpful and knowledgeable. Jake helped me find exactly what I was looking for and made the whole process easy and pleasant. Will definitely go to him and this store the next time I need something.