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December 2023 by Nick B.
Terrible communication, left us waiting for 45 minutes with no explanation. We eventually left out of frustration.
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December 2023 by haler l.
1st time here; won't be back. Hectic atmosphere, lots of shouting and rushing around, talking to me really fast and barking orders, "do this" "do that"; no "please" the whole time I was there. They're super aggressive on the up-sell of absolutely unnecessary services: wanted to rotate my tires - which were one day old and still looked brand new. Tried to sell me a change in my power steering fluid by telling me it would make the steering better - without even knowing how it steers now or how old the existing fluid is (unlikely to have that effect in any case). Wanted to change my wiper blades without inspecting the existing ones. The list went on; I finally told them I was there for just an oil change and they stopped the pushing. If I knew less about automobiles, I could have spent way more than the ridiculously high price I did spend - which was higher than they initially told me it would be, since they said it needed "extra oil" - like they couldn't have known that by just checking the vehicle's specs beforehand?. On the plus side, they were careful and thorough, and even wiped off the fingerprints on my hood. And well, they did actually change my oil. . . .Edit/response to the merchant: Offering additional services on the basis of mileage doesn't take into account any work that might have been done recently. Nor was the "condition of the vehicle" taken into account before offering those services; they never even looked at the parts they were offering to change/service. Simply put: you're offering services that you have no idea if they're actually needed. What's more, the employee who was offering (pushing) these services told me they would improve the function of my vehicle, which was simply not true. I'm not swayed by your response.
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November 2023 by Emilio B.
Really disappointed again either way this place gave them a second chance and it was worst, waited a long time for the service, then I look at how much they were charging me and I pointed at the employee why was I been charge more that I was supposed to be charge and he said something and changed it it went from 177 to 133 them I paid for a wiper blades 30 dollars they tried to charge it and it was not compatible with my car they offered me replacement for that, that's when the worst part came, made me wait another 15 minutes to do this transaction and they only said to me that I was done and that I will get my reimbursement in 3 to 5 days, I left the place, I got notification from my bank that I was charge twice at valvolineI call the bank they explained to me that instead of give my 30 dollars refund is hey gave me refund for the money hole transaction and charge me again for the total with out the 30 dollars of the blades. now I have to wait about a week to have my 133 dólares back. Luckily I have enough money to pay for other things that I had to pay. Never goin back to this place again.
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November 2023 by Robert J.
another bad business a rip-off to pricing and SVC complained to customer service they never called back. they said they video all services total bullshit. simple oil change where there check points never done. stay clear
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November 2023 by Galilea Arellano
Been going here for a few years for oil changes on our cars. First issue was when we went in for a tire rotation and one side was very clearly not rotated. Just a few days ago I went in for a my oil change on a different car and asked for them to check my tires and fix them to the right pressure. Very next day my low tire pressure light turns on and the next day my car battery light turns on and the car dies in the middle of the street twice. I have had no previous issues with the battery before that. Will not be coming back.
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September 2023 by Nick Silva
Great service, it’s quick. Thank you to Louie for his upbeat attitude and kind service.
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August 2023 by Lizbeth Betances
The staff here were the most professional people I've ever interacted with at an oil change. I believe the people who serviced my car were Jesus A., Giovanni, and A.B. I include their names in case management reads this review. They should know what a great job their workers do. They were thorough, speedy (I was there less than 15 mins), and so respectful. I would go out of my way to give them my business next time.
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July 2023 by Michelle Juarez
This place is the greatest. The guys there are knowledgeable, respectful and courteous. I come back every 3 months 1000% ??
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June 2023 by Ilya Perry
I have had to replace my interstate battery 3 times in 2 years. These men and women need more training. All these costly mistakes and they don't offer a discount when they caused an error. No reason to use a high powered tool on a battery or on oil pan. You ruined the oil pan on one of my cars which cost me over 900 to replace it. And you ruined a $200plus battery by torc wrench not only battery posts but terminals also. You had to go to O'Reilly's to pick up the part to finish installing new battery.
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June 2023 by J. Forwood
Took about an hour, but they were thorough. Pricey, though.
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April 2023 by william capuzzi
Manager did show up until 45 minutes after there was supposed to open. Technicians unable to update my car service light
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April 2023 by Sahar Sina
My boyfriend brought his car in, i had bought him a groupon nelson did an amazing job and was extremely attentive and honest and not pushy about buying things, he would recommend what we needed but not push on it. He was very thorough and definitely went the extra mile. I am extremely satisfied and will be returning here again. Even though it is a bit of a travel from Rohnert Park i dont mind driving from RP to Novato.Services: Air & cabin filter replacement
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March 2023 by Sober L.
Thursday morning I took my little Toyota in for an oil change. These guys are so great! So kind, professional, courteous, and clean. So fast! I've not had a bad experience here in all the years I've used this business. Great experience. Highly recommend.
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March 2023 by Keith Parker
Have always used this shop 10 + years but no more. Last time through I got a call asking me to come back so they could put my factory skid plate back on. Today I had an hour to get oil change, 3 cars in the bay I was third in line so figured 40 min until they started with me. Waited 20 minutes not a single gar exited the bays. Last time it was almost 30 minutes from start to finish. They seem fully staffed but they move from car to car do one thing then move to the next.
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March 2023 by Mike Demson
Good service and quick turnaround. I’ll be back for another oil change.
