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January 2023 by Winston H.
The ATM is broken. My card was stuck, and I tried to get the tellers attention. She was doing her best to ignore me. I went inside, and she gave me a bunch of ridiculous and unnecessary comments, "it worked 5 minutes ago:" "call your bank;" "we have nothing to do with the ATM...." anything to make me go away and nothing to help. The machine didn't give me the money, but debited my account for a substantial sum. This ATM is the US Bank ATM. The worst customer service - ever.At some point, I asked why they were not putting a sign on the machine, that it is broken. The reply, "it was working earlier today." Could they care less.
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July 2022 by Dina Y.
Just when you get temporary tellers who do absolutely wonderful work at this branch - you then get stuck with Tellers such as Marjorie who riles up any excuse to push customers off.This is my 3rd experience with her - she never followed through on past requests and would turn her eyes down every time I come in the branch.Just two weeks ago, I open up ANOTHER business account which the teller (in transit before maternity leave) happily opened. Mind you, I have my personal, two businesses and mortgage account here.I walk in today to open up another business account to start moving away from RCU and, unfortunately, get stuck with her. What does she do? Tells me she can't help me until NEXT WEEK. No customers in the branch, two tellers and she tells me she can't help me because IF they get busy. Seriously? She then blames the pandemic. First it's "just in case she gets busy" then now it's because the pandemic. Always an excuse with her. Third time is a charm with her...
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June 2020 by Vincent C.
I know how important of compliance is, but when the time that they are over doing on compliance is wrong. When my wife setup her account base on my research and recommendations, we set up the account which allow me to have full access as her POA. So when I called the bank's customers services the rep has identified me but still needed to talk to my wife even the rep did saw my name as poa. After I told the rep that she need interpreter as soon as she transfer me to pacific interpreter that rep hang up. Second incident, when I behalf of my wife to open up an cd account with the manger without problem with the same access. But when I needed to close this account and specific that the title of the check will pay to my wife account no difference they require me to visit the branch. Still the same manger but did not ammit that the account setup wrong and doesn't really want to Apologize. Btw the 1st incident related to that account as well. I have talked to my friends whom also have account with that branch has experience the same as well. Nice work to burn your bridges.
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June 2020 by Cindy H.
Earlier this week, my husband stopped by the branch on Grant Avenue to discuss an issue. It was resolved quickly, and a representative from the bank even took the extra step to call us at home to confirm everything was okay. I appreciate that, and will continue to do business with them!