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September 2024 by James Sauter
This place is a disgrace and should be sued for false advertising. Hailee at the front desk is beyond rude & manipulative, the managers of our complex could not give a care in the world about the wasp infestation in the pool & stairwell. My roommate and I were shown one beautiful apartment on the 2nd floor to be given a dirty, disgusting, mold, rust, and bug infested 5th floor apartment we never took a look at. When told they tricked us into this lease they retaliated noting that we signed it and they will use it against us since “we didn't do enough research” (quote from Hailee) YOU LITERALLY SHOWED US A COMPLETELY DIFFERENT APARTMENT. Asked about the parking (we have to PAY for) and they said they had no availability in the lots even though no one parks down there with 30 available spots. Our balcony is sinking from mold and our ceiling fan is going to rip out. They give different responses and lies to my roommate and I with every other individual phone call. I’ve spoken with a lot of tenants and they all feel the same. Please send a meteor to the office, these people are useless
To add: The laundry room is actually horrific. 3 broken machines, leaking waste & water pipes above your head from the apartments above that reek, and all of these issues and they only ever fixed the door hinge.
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August 2024 by Chris Hagebush
Friendly staff. Good communication. Respects privacy. Responds quickly to maintenance. Everything I look for in a property management company.
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August 2024 by Danielle Fendrich
They took over our rental agreement and the switch over was just a nightmare. Their admin person was extremely rude over email and kept demanding a money transfer because they didn’t have their online system set up properly.
Very unprofessional and very poor customer service
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June 2024 by araceli pacheco
I’m was a single mom looking for an affordable place for my daughter & I. Haille was super patient and efficient when talking with me and going over different options. She didn’t once pressure me into signing anything and was very kind when I ultimately stayed in my current place. I would 100% use Haille and Syrus the next time I’m in the need to move!
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April 2024 by Diana GraySennette
I had the pleasure of being assisted by Haille. She was very knowledgeable, she was able to help with my inquiries. She was both courteous and professional.
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January 2024 by Crystal Kennedy
Honestly not even worth the one star. My unit is nonstop falling apart with mold issues. Resident managers are rude. The people who answer the phones are distasteful. They do not care about their current tenants, they will not care about you.
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December 2023 by Gus Keeble
I have rented apartments for the past ten years in several different locations in Northern California. This is the most distant, unhelpful, and confusing rental company I have ever dealt with. The company seems as though it is run by a couple who hire the least amount of help possible to maximize their personal profits. It results in awful communication and services, to the detriment of both parties. They seem incredibly unhappy, and I can confirm that their tenants are as well. I understand the necessity of needing a place to live, but to add to the cacophony of other former residents voicing their displeasure, I would ask you to reconsider engaging with this business. Awful experience.
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September 2023 by Kherdine Bengriche
Bad Very bad management, Tracy is horrible ....stay away from them
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September 2023 by Jessica Escobar
Slumlords period.
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August 2023 by Soy Chapin 502
This company shouldn't exist. I applied for an apartment and waited 5 weeks to tell me not to qualify and they didn't tell me why?? it's the worst not recommended And pay $105 for nothing ??
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August 2023 by Patricia Dominguez
I cannot say one nice thing about this company. So unprofessional, rude, and inconsiderate. I have no idea how they are still running this business.
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April 2023 by Melissa M.
I have lived many places all over California and this is THE WORST experience I have ever had with a property management company. They are unprofessional and hard to get ahold of. I moved out of my apartment over a month ago and just (today) received a fraction of my $2,000 deposit back. I spent a couple of days cleaning everything from top to bottom yet they charged me for 4 hours of cleaning. They also charged me to replace a cracked window which happened on the OUTSIDE of the window and I immediately reported it as it was not my fault. I wish I had read the terrible Yelp reviews for this place before I gave them any of my money. Do NOT rent from this company!!Double paned glass on THE OUTSIDE OF THE WINDOW!!!! Not my fault, Tracy!
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April 2023 by Gigi Louis
Worst property management ever. Units are moldy and uninhabitable. My son and I got very sick and they did not care and tried to blame me for the mold issue. Currently taking legal action. Do not rent from them.
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December 2022 by Kristin P.
Edit: I really appreciate the thorough and honest explanation. I am glad that you have been able to resolve some of these issues and wish you luck going forward. I have added a star. Thank you.Syrus recently sold my property to another rental company, and I was honestly rejoicing when I heard the news. They (specifically the maintenance and admin workers) were nothing but a headache to deal with. Maintenance would take an excessive amount of time to resolve my issues and would only do so if I followed up two to three times first. I even had one minor request that I submitted but never followed up on because it didn't bother me, and sure enough, it never got fixed. Other requests (broken dryer, leaky faucet, leaky roof) took weeks to even a couple of months before they were resolved, with no communication on the status unless I prodded them for an update. General admin was just as much of a headache. They had my last name spelled incorrectly in their records (a clear typo, I had written it correctly on the rental agreement). I reached out numerous times to get it corrected to no avail. In fact, Syrus still haunts me to this day as when I just tried to submit a request with my new company, they STILL have the incorrect name as left to them by Syrus. The icing on the cake, just to really drive home the incompetency of the admin team, is that my husband and I continued to get emails that we owed them rent for months after they sold the property. Even though we didn't actually owe the money, how hard can it be to discontinue a recurring email from going out to previous tenants? Last thing I will note is that as soon as my new rental company took over, they immediately began performing much needed work on the units (specifically replacing the roofs and window frames which would leak constantly). Clearly, Syrus does not care enough about their tenants to do necessary preventative work. The one positive thing I will say is that when I reached out to Tracy directly, she was extremely responsive. I almost considered adding a star just for this, but honestly this company is just too horrible in general. Sorry Tracy.
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November 2022 by Zina B.
Whoever is the resident manager of alpine apartments is a raging b. I. T. C. H. I honestly don't even think she's the manager i think it's his wife. She is always so rude and will touch your clothes in the washer or drier if you aren't there to grab the the second they're finished. She's the reason I'll never live there again.
