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April 2024 by Katy Litwack Damani
I went there yesterday with my friends and it just wasn’t our day there. The employees were either mean or confused. They didn’t give us our cash back and charged us extra, but not tax they charged our stuff plus tax plus something else
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April 2024 by Susann Lua
Staff is incredibly rude, & never helpful. Been to so many Sephoras in the Bay Area, am a Rouge member, & have never been made to feel like more of a nuisance when asking for help or even checking out. I’ve also visited this location about 10 times now, during different times of the day & whether they are busy or have 0 other customers in the store, it’s the same experience & I always have no say “no” when they ask if anyone has helped me during check out. But regardless of my status (Rouge or not) I don’t think I should feel that way coming into any store. I’m honestly kind of surprised but feel validated that it looks like I’m not the only one who has had this experience here before.
I will say, the only friendly & welcoming member of staff there is the security guard.
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April 2024 by Eya Ben khmis
I went for a hydrafacial , it was with heather, she didn’t even bother herself to say hi to me , she was struggling with the perk machine, it looks like it’s her first time, she was in rush , she finished in 5 minutes for a session of 30 minutes, no results in my skin , I had to stop everything and leave , no one came to try to fix the situation or even to apologize, I’ll never spend 60$ for this ridiculous service and stuff it’s unacceptable
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April 2024 by amanda martinez
Some of the staff that work at this store are rude, they see youbwalking around they don't ask you anything. I don't even feel comfortable approaching some of these people they aren't friendly at all. I will not be coming to this location anymore.
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March 2024 by Chilito
Pretty, clean, and big Sephora. Julie was awesome in helping me find a mattifying foundation! Thanks Julie!!
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January 2024 by Edgar De Leon
It’s as if they replaced the employees with gum smacking Tijuana rats; when you’re shopping here it’s easy to forget the same company owns Louis Vuitton—customer service here is dismal and they would rather blame the client rather than choose to improve.This is reflected in their inventory, there’s a reason why high end luxury brands do not want their products at this particular location, you won’t find Tom ford, Chanel beauty or Gucci…amongst other brands here.I think the employees would feel more comfortable working at a dollar store located in an outlet mall
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December 2023 by Renee W.
I gave this Sephora 4 stars instead of 5 based off one person attitude. I had to make a return today. Everyone was great except for this fat white girl behind the cash register who had medicore customer service. She should have been in the back stocking shelves or something & not at the register. To bad I didn't get her name cause she wasn't wearing a name badge. Anyways, the beauty advisor (Stephanie) who help me today was not only knowledgeable about the products but she was really sweet, nice and funny. Stephanie customer service was superb. We had a great laugh you would have thought her and I have known each other for a long time. Thank you so much Stephanie for your help today, you were great!!!!!!!
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December 2023 by Lizeth A.
Horrible customer service. They just look at you and don't even ask if you need help. I had to ask twice to get help to get my online order I was picking up. The two securities are on their phones the whole time. The employees don't acknowledge you. Horrible service every time I go in.
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November 2023 by Sim K.
I visited for the first time wasn't welcomed well though asked for help to find my shade, lady didn't came back !! well sephora is my favourite will continue to order online!!
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October 2023 by Marie K.
The people that work in this store are lazy, snobby and unhelpful. If you ask them for help they just stand there and give you a tiny bit of info pertaining to your question and won't take you to the product they speak of. They treat you like you have a disease ( I'm in my 60's so I guess I gross them out) Emily was the girl that couldn't bear to move an inch and lacked any enthusiasm to sell me anything. Not only that but she looked at me like a I was a nuisance. On the other hand the employees at Corte Madera are friendly and helpful. I won't be going to Vintage Oaks anymore. The employees stand around and ignore you. It's always empty so I'm sure they will eventually close it. Better off going to Ulta. That store just lost my business. This has happened before.
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August 2023 by Stella Moore
Angelique helped me with a Nars concealer and its the perfect match!She was super nice and very helpful!!
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December 2022 by Troy Budde
This company stole from me and refused to give a refund for a gift card I purchased! CHARGEBACK IN PROCESS SEPHORA! YOU SHOULD BE ASHAMED! ABSOLUTELY HORRIBLE CUSTOMER SERVICE!
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October 2022 by Allie C.
I honestly avoid this Sephora because of the bad customer service in the past. Haven't been here in yearsss but unfortunately had to return part of an online order today and it was a reminder for why I don't go here. The employees were standing around talking and blocking the walk way. The girl behind the register was rude. I provided a phone number twice for the order, it didn't work despite my phone number being attached to my account for every online purchase. She then handed me a pen and paper to write my email down and then proceeded to type it into the computer... why would you not just ask me to say it outloud for it to be typed in..? Finally she finds my order and processes the return. I asked if she needed my card for the money to go back. She said no and then of course it was needed. Overall a simple, basic, easy return took 10 minutes. She ended the interaction with "ok, bye" HA wow, so rude. I'll be sticking to Ulta where they literally know me by name and I've never once had a bad experience.
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August 2022 by Skye 625
I always have the best employee interactions and support in this vintage oaks store. The best by far!!
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July 2022 by J
I had such a positive experience shopping here today! Everyone who helped me out was very friendly and made sure I was being pointed in the right direction. Thank you to Josue, Justin, & Marco for the genuine service.
I found everything I was looking for in-store. The shelves were well stocked and the store was tidy.
