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December 2023 by Joy G.
I have been going to this Safeway for nearly 40 years. I'm done. I purchased lamb shanks 3 days ago 12/8 with a 12/22 best buy date. I opened the package and almost threw up. The lamb was disgusting and rancid. I took it back. Last month, I returned a chicken for the same reason. Having vowed to never buy meat there again (or produce because it's so expensive). The clerk would only give me store credit because I didn't have a receipt. Dave, who has been there forever, was no help! I told them to keep the disgusting meat and the money owed to me I will NEVER shop at this Safeway again. I only went there to get gas points. I'll try the other Safeway in town. Otherwise I'm content with Trader Joe's or Whole Foods.
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October 2023 by Aly R.
I really hate giving anyone less than a 3 star review but I've received horrible service here over and over now. At this point I assume they just barely want to operate. The meat section will not freshly cut the meats, instead they precut them behind the large cuts. I have never been able to get the specialty meats like prosciutto cut here at all, they just say go get it pre packaged. The roast beef they have cut is very thick, I asked for it to be fresh and sliced thin and due to the language barrier of the employees not speaking English they couldn't service anyone without pointing and fingered numbers. I completely understand wanting to help give people jobs, but isn't there a job they can do so that everyone is happy. There are no baggers, and barely any checkers here. Dairy - I have had cheese here twice that is expired. Watch out for the dates.Checkout - checkout is SLOOOOOOOW here. Slower than the dollar tree. I'm not sure if everyone is just low on spirit is but I wouldn't recommend coming here for large trips.
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April 2023 by Zachary T.
I don't know what the grand re-opening was about, but this is still the same meh Safeway it always has been, but now you can't find anything! It's like a Best Buy: they moved things around so you have to spend more time looking for what you want to buy. Why are the cold cuts on the other side of the store from the deli now where I can also buy cold cuts? I only go here hoping the deli has certain pre-made things like sandwiches and salads, but the last two times I went here, I was about to buy a sandwich, but the salami was grey... Didn't trust that. Next day I was hoping they restocked the sandwich section, but sure enough, the same grey sandwich was still there and nothing else. I can't find anything in this store, and I'm frankly done trying. Trader Joe's gets 100% of my business from her on out.
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March 2023 by Isadora F.
Very poor customer service! I shop here because it is closest to my house and will take my business elsewhere. They refused to exchange a few unopened baby puffs which were found to have heavy metals in it. I make all my own food except thought I could use these items labeled organic- nope. Trader Joe's would have exchanged it no questions asked!
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February 2023 by David W.
Too bad no option for zero stars. I purchased a defective protein drink shaker here which leaked terribly. Brought it back the next day for an exchange. No one at customer service counter. Was told to try the floral desk for help. No English spoken. After 15 minutes an employee was paged who told me she would have to check with the manager to who she had to call. After a 3 minute conversation she's hung up and simply said "no". ...but if I wished, I could come back another time when a customer service employee was there and "dispute" the decision. Will never walk through those doors again!
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January 2023 by Maureen D.
The Safeway on Diablo in Novato is the worst shopping experience in my lifetime. All the remodelling they've supposedly done in the last 10 years has done nothing to improve the deli department, which is a very bad joke. No one, and I mean no one speaks a word of English, and the deli manager doesn't even know her products or what they carry. You can complain all you want to management, but they continue to hire people who have zero knowledge of the English language, and it has only gotten worse through the years. While I appreciate diversity, it doesn't work when you're servicing customers who only speak English. They had the rudest deli manager last year who I complained about until they finally removed him from deli and... wait for it.... promoted him. I'm not sure what he was promoted to, but the last few times I've been to this store, he's on the floor just walking around or moving things. I don't see him stocking shelves. This is the problem with unions; these people can't be fired. And back to the subject of remodelling. I believe this store has done 3 major upgrades since they opened, which was a total waste because they continue to ignore re-doing the floor. If you don't upgrade the floor, everything you've done to update and remodel in the store goes unnoticed. All the checkers are unfriendly; almost as though they dislike being there. Even the ladies at the Starbucks counter are unfriendly. I've shopped at the Safeway at Nave and have never had this experience. The Safeway on Diablo seems to hire only rude/unfriendly people and ones who have no knowledge of the English language.
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December 2022 by Andrew M.
Walk To Safeway to get eggs managers like to be a little fucking bitchy so I walk away empty handed just impossible. To get a simple greeting and leave but instead I'm am shown the front door
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November 2022 by Danny S.
Updating: they still don't seem to carry 2% milk that is not ultra pastured. Finding basic vanilla and chocolate Häagen-Dazs seems to be an impossible task. Those are my standard complaints about this Safeway.But I needed to go in today to get Bays English muffins which I can only find here and I took a big header on the slippery floor. Enough that my Apple Watch asked if I fell and was I OK. But for the employees at Safeway, who just watched me drag myself up, it apparently wasn't a big deal. They said nothing, they offered to help. I hope I didn't bother you.
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October 2022 by Kat S.
Safeway is a friendly store they usually have what im looking for...The employees are always kind and helpful
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June 2022 by Tim M.
My deli sandwich was horrible asked for light Mayo and light mustard..... let's say my sandwich wasA slippery mess.....!!!!! The lady didn't even understand English let alone how to make a sandwich.... Poor training on Safeways part... for $8.99 please train properly. If I ever go again I'll ask for everything in the side and just make myOwn sandwich
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July 2021 by Teresa W.
I have given up on delivery. They now use door dash (the absolute worst) for delivery. Moving away from their trucks. Warm refrigerated items. Melting frozen items. Said no substitutions received 5! Yesterday's delivery was the absolute worst!
