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September 2024 by Cherry Ann Weber
RealManage is quite possibly the worst management company ever. They don't have an option to pay HOA fees automatically on the 1st of the month (when they are due). The options are the 2nd day of the month or the 5th day of the month. Because of this you will be charged a late fee and if you have a question it takes customer service 2 weeks to respond. Stay far away from this horrible company!
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August 2024 by Jeff Weber
Do not use RealManage! Our HOA transitioned to RealManage and they charged me a late fee for HOA dues even though I signed up for autopay immediately. I emailed them about this issue and it took them over a week to respond. Horrible customer service do not use this company.
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April 2024 by Angel Yang
RealManage is not a reliable management company. It takes months for things to get resolved – I had a water leak issue from a neighbor that the HOA was supposed to cover that they had me cover out of pocket and they still haven't paid me 8 months later. My HOA ended up switching management companies from them and they promised to resolve it before the switch but didn't, and now I have to explain the whole issue from last year again to the new management company.
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January 2024 by Jessa Roberts
Awful awful company got us locked in litigation by bringing us a construction company who had bad BBB reviews before they were hired placed a mechanics lien on our property and cause us not to be able to sell for 5 years!
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January 2024 by Daniel Ebstein
I have worked with several managers on many of RealManage's properties in Northern California. I have found them to be very professional and advocates for their communities.
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October 2023 by Luke Russell
Unresponsive, rude, cheap... A scam HOA run by scummy individuals.
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October 2023 by Chris L.A.
Roof is leaking damaging my condo and no one will help
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August 2023 by Pete S
In my opinion, RealManage is a lousy HOA management company. I encourage you to check Yelp and read through the comments before you make any decisions. In my experience, they are not sincere and professional with the communities I’ve lived in and they seem to recommend contractors that do sub-standard work. Its been nothing but disingenuous, frustrating, and disappointing. The picture serves as an example of a recommended contractor of RealManage. We haven’t heard from either of them in weeks and no sign of resolution in over a month and counting. It feels like a scam. My dues are not cheap either. I would recommend my Board switch to a more reliable management group.
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August 2023 by Peter S
I do not recommend RealManage. My experience has not been good. We would like to see them take ownership of our problem, approach it with a sense of urgency, and provide timely resolution. For now I feel this is not happening.
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July 2023 by Peter S.
I do not recommend RealManage. My experience has not been good. We would like to see them take ownership of our problem, approach it with a sense of urgency, and provide timely resolution. For now I feel this is not happening.
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March 2023 by A M.
Our experience with Real Manage specifically Northern CA Division has been nothing short of awful. With constant entry gate issues not being properly dealt with despite multiple complaints from homeowners. The team is unresponsive with the Vice President of Operations Barbara Kane being extremely rude and condescending to homeowners. Her continual microagressions to fellow homeowners during our monthly meetings is more than I can stomach with her seemingly innocuous statements further highlighting her lack of training. She uses bully tactics in dealing with community members and to think it being to the same homeowners that provide her with a job! Real Manage needs to step up and take charge of those they have representing the face of the company. Barbara's microagressions undermines a culture of inclusion, as this is just another form of discrimination. Her lack of awareness and understanding continues to have a derogatory impact on our small community. Please Real Manage get a clue!
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February 2023 by Tamara Fisher
I had a listing for a co-op in Sausalito. I have tell you that if it wasn't for Natascha Hoover the deal would not have gotten done. She was instrumental in being the liaison between me and the board moving the transaction forward. Absolutely invaluable in helping me close the transaction. I give her 5 stars and hopefully she will be the property manager for other HOA's I work with!
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February 2023 by Chris A.
Dangerously incompetent!!! Beware!!! You will not get a call back or reply to email. We have several leaks in our condo and they have ignored this. We had one leak in 2019 and it is still not repaired. We have property damage and no sign of a roofer in sight. Dry rot, mold, termites are on the way. But no reply. We pay 650. A month for what???? Avoid. This company will be going though a class action suit soon! Casa Marinwood condos deserve better maintenance. Let me know if you want to get on law suit.
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October 2022 by Cuesta Guild
Fired 'em.
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September 2022 by G. G.
This company was hired by one of our investment property's homeowner associations. It's been a smooth ride until now. This new manager N.H. is a bully in every sense of the word. We have no doubt that this company is aware of her sick behavior. We tried to find here background and there isn't any real work history. Nice job releasing the kraken real manage. This company has lost any credibility as a professionally run business.
