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October 2023 by sean von tellrop
I called the branch three times, nobody picked up. Wow! I guess they don't need any new customers. Wow! and Wow again. Time to shine...or not.
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September 2023 by Angela Weikel
I love Patelco! The staff (at all the branches) are friendly and helpful. I also appreciate the webinars Patelco offers and it is continuously improving the app.
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June 2023 by Maddie Moyer
Impossible to reach anyone or get any sort of response. The amount of times I’ve had to go in for small issues that were supposed to be resolved but weren’t is insane. Would have switched banks years ago if I had the option. Edit: just found out I’m being charged $24 a month minimum for my credit card. Outrageous. Closing my account tomorrow.
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May 2023 by Chiririn Yoda
Terrible service
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February 2022 by Susan H.
If I could give a 25 star rating to Michael C at the Patelco/ Novato I would. Following financial hardships that I was facing, Michael's expertise, professionalism, straight forward & to the point guidance, pulled me through. Never losing interest nor patience with the scores of questions I had. Never making me feel judged, while gently nudging me forward. With a "You've got this" attitude, until I did. Today things are gratefully back on track for me. And among other good changes, a new vehicle sits in my driveway...Because of Michael's dedication to his Patelco Credit Union clients. Patelco is fortunate to have Michael. I know I certainly am. Simply said, Michael C helped change my life, for the better.
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June 2021 by Jill Kelly
I love this small branch of my credit union. Friendly and fast service. Never a line, easy peasey.
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January 2021 by Robz DeLucas
This branch closes at 4pm not 5!!!!!! Now my rent is late......
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January 2021 by Joe M.
Simply amazing is our dealings with the Novato branch, Patelco has always been a pleasure to bank with, but our recent experience with Michael Coholan and Andrea Picano was amazing. Patelco offers offers all the newest banking technology, but we needed repeated personnel assistance in person and over the phone. We had many questions and changes while Michael and Andrea always explained everything with pleasure, and always offered more assistance if we needed it. We have been banking with Patelco for over 40 yrs because of members like Michael Coholan and Andrea Picano. Joe M.
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September 2020 by Richard B.
This Yelp review is an easy 5 star review. My wife and I definitely like to recognize the courtesy, professionalism, and expertise of Assistant Manager Michael Coholan in our time of need. We were able to explain the current situation and Michael was able to assist with all the right questions and answers of course. I hope Patelco Credit Union Management is reading this Yelp review and his fellow co-workers. Assistant Manager Michael Coholan is an example of an outstanding representative of Patelco Credit Union with his excellent customer service, patience, and knowledge that he does go above and beyond expectations!
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November 2019 by Alexis S.
I am SO disappointed with this branch, for SO many reasons. Stick together consumers and find another credit union. I will only share one as of right now. They promised me $50 and my friend who referred me as well for opening up a Checking account. When I came back in and worked with a different employee, they said that what was promised wasn't explained correctly but that they would still give us the $50. I had to hear a runaround. I told them to look back on their cameras since everything is recorded to check what was said. They giggled. I have emailed them three times and have not heard back. I won't name names but might come back on here to do just that. Vote with your wallet. There is one person in particular who consistently seems to have bad days. It's a male. I'm holding off on naming names.
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November 2019 by Ba Sura
Their “customer service” line is where phone calls go to die. If you’d like to be placed on hold, for at least a half hour, before being disconnected—go with this credit union. Their attention to their customers is as insulting as it is nonexistent
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July 2019 by Rick G.
Michael C. - Knowledgable and efficient. I walked in with a question and out with my expectations exceeded!
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January 2019 by Thomas B.
Rather than mentioning everyone that I've met since I've walked through their front door I will state generally that every contact I've had with an Associate has been wonderful. They made me feel right at home. It's more like laid-back banking. They're very professional but you don't have all that starch you see at the big banks. These are very nice people there, to help you the best way they can, and they nail it every time. I highly recommend going to Patelco to meet your financial needs to begin your savings. They are located over by Costco in Novato and easy to find. Be prepared for extremely friendly people. I got a car loan there and trust me when I tell you I am driving a beautiful new car and it's because they made the process seamless. Thank you team Patelco.
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December 2018 by James Townsend
Always friendly service
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July 2018 by Omar Jean-Batist Demello
Patelco Credit Union has in my opinion saved my life as I know it because of their reliability, respect for their individual clients.
