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January 2024 by N R.
It sure seems to me that this table is 20% off. Poor - and at the same time very misleading- marketing, and should be resolved so as to not confuse the customer. My interpretation from these tables is that everything in front of the 20% off sign is in fact 20% off. Just a marketing learning lesson here for the store. Thx, Nick
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January 2024 by Er R.
I used to go to this store all the time I haven't been in a while. I was there yesterday. I felt like I was racially profiled and followed around the store. This store used to be so cool and I loved to go here if I didn't go to San Francisco. This used to be my second favorite Old Navy store. After this experience I will not be returning any time soon. Very disappointed in what this store has become. It was so obvious I was being followed around the store considering not many people were there. There was one young lady that I noticed didn't follow me but the men did. I think one of the men was the store manager he also rang up my items. No one offered to help or even spoke to me until I paid. The store has changed for the worse it seems.
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December 2023 by Deanna M.
This Old Navy has become my go to store. Unfortunately, it's as a result of my fluctuating weight. In the plus side, I get new clothes a lot. You can't beat the prices and if you're a member it's even better.
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December 2023 by Tyler D.
Chris and his staff took great care of us tonight. We came in just before closing with a complicated return and they were kind and gracious helping us and noticed the same for the customers around us. The store was in good shape and the staff was in no rush to hurry us out. Thank you so much for the kind service.
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January 2023 by Jenifer Arias
Out of stock for most of the small sizes. I visited all the stores in Petaluma, Santa Rosa and also Novato and they didn't had womens coats Small or Medium size. Very disappointed that I couldn't get the coat that I wanted
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December 2022 by Tina Bailey
Customer service is okay. Not bad they just do there job and move you on.Great sale prices.
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November 2022 by Marie P.
I bought pants before a surgery that would go over a cast. When I went to use the pants the plastic anti theft tag was still on. I was in an able to drive. I called the headquarters of Old Navy and explained my situation. They said the only thing I could do was return the pants. I asked for a supervisor. She said she would send me a gift certificate so I could re-buy them online. I never got the certificate and when I called a week later there was no record of this. The Store was also very unkept and the bathroom was filthy. Poor old navy is going down the tubes.
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November 2022 by Leticia V.
Since my daughter was pregnant I been buying thing online for the past 15 years, I shop for Xmas bdays and little kids
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November 2022 by maia tidwell
Helpful staff. Stocked shelves. Stocked up on kids clothes that they like
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November 2022 by Cindy Fecher
Great prices, good jeans!
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October 2022 by Paula I.
I like the clothes and the deals. This review is specifically for the "senior team lead". The way he talks to women grosses me out. It's a mix of saccharin sweet and condescending. He's overly friendly when it's obviously not wanted. It bothers me so much Ive actually said something before. Last night I went in and he commented on "how much he likes" a swimwear top I was returning. Gross. Someone needs to train this man on sexual harassment. I will avoid this store from now on.
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July 2022 by Alan Guerrero
I enjoyed my time shopping here.
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February 2022 by Jaime Solis
The staff is friendly and the store is nice. They have low prices and good clothes.
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January 2022 by Glenn r.
This is the cleanest and nestest place. At least 4 people helped me or greet me. Loved the lady who rang me up. She was so personable. The restroom was clean. Best experience ever!
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December 2021 by Norma Brewer
Customer service was excellent.
