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October 2023 by Roshelle Rubio
This shop was excellent! I was able to drop my car off Sunday night, they checked and did everything I asked. I got a text with link to a quote of the work they were suggesting and I was easily able to approve it. They were timely and professional. I will definitely take this car back and other cars to them! Special thanks to Scott, who talked me through the issues I was having and listened intently to my description. Car runs great now!Services: General repairs & maintenance
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September 2023 by Ron S.
Was treated royally for a radiator service that few repair stations would handle. My car is 70 yrs old and it was no problem to them. They are confident in their abilities with all ages of autos.
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September 2023 by Roshelle R.
This shop was excellent! I was able to drop my car off Sunday night, they checked and did everything I asked. I got a text with a link to a quote of the work they were suggesting and I was easily able to approve it. They were timely and professional. I will definitely take this car back and other cars to them! Special thanks to Scott, who talked me through the issues I was having and listened intently to my description. Car runs great now! I will add that I've had my car worked on at several shops in Novato, and this will be my new place from now on.
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September 2023 by MARIA ELENA Ordonez
My whole family trusts Novato auto service Scott, his son and his team know what they are doing, they have a lot of experience and their prices are reasonable I highly recommend them, thank you Novato Auto Services.Service: Auto maintenance
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September 2023 by Dan Hanlon
The rats took up residence under the hood of my Tahoe and chewed on the wires causing a number of issues. Took it to Novato Auto and Scott had it back to me two days later as good as new. VERY happy customer,Service: Electrical repair
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September 2023 by Christine Marquis
Novato Auto Services is the most honest and professional auto service business that I have experienced. I take both my Toyota 4Runner and Class C RV to Scott Kaplan, Owner. If there’s a challenging problem Scott will do everything in his power to make things happen in a timely manner and he always is upfront and honest with his clients. Thanks to the Kaplan Family run Auto Service business for being so upfront, knowledgeable and dedicated.Christine Marquis
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August 2023 by rachel davy
Speedy and great service! I got my alternator replaced here one visit and came back for brakes and rotors. I will continue to bring my car back, Scott does good work.
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August 2023 by Cyndee H.
Awesome people. I just as 300 miles away from home and my alternator went out. They found the correct alternator and stayed late to install it. If you ever need car repair and you are in the Novato area I highly recommend these very nice people
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August 2023 by Bryan Byrne
I was very pleased with the recent repair that Scott did on my work truck. He got the problem diagnosed and repaired quickly and his prices are very fair. I highly recommend Novato Auto Service.Services: Transmission
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August 2023 by M͠a͠t͠t͠
Scott is always amazing! His customer service goes above and beyond many other mechanics I have dealt with. If I could give 10 stars I would!
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June 2023 by Bailey W.
This mechanic is horrible. Scott the owner was supposed to replace brakes. That was it but then did other unauthorized work that i didnt approve but had to pay for. Said my cv boot needed to be replaced which Honda did it under warranty two months prior. And if i knew honda would have coveted it. Stay away. Read some of the other reviews to learn about the bait and switch.
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May 2023 by Robert E.
Stay away! I want to start by expressing my sincere disappointment and frustration with my experience at this particular shop. As someone with over 20 years of experience building show and race cars, I deeply regret choosing this establishment.I discovered this shop through Yelp and approached the owner, Scott, with my 1979 Bronco show truck, which had just been painted. Normally, I handle the work myself or entrust it to a reliable shop. However, due to a shoulder injury and a relatively short list of simple tasks, I decided to seek their assistance. Little did I know the grave mistake I was making. Everything on this truck was in new line condition prior to taking it to his shop. To begin with, Scott failed to address even half of the items on the punch list I provided, some of which were crucial for safety and proper functioning of the vehicle. Additionally, he proceeded to install parts and make alterations without seeking my permission, both verbally or in writing. The situation became even worse when I discovered that the truck had been in his possession for almost four months, despite him claiming it was ready for pick-up on three separate occasions. To my dismay, the vehicle broke down within minutes of leaving the shop each time.While I won't delve into the extensive details, there are three critical points I feel compelled to share:1.) Multiple past incidents have been reported to the BAR (Bureau of Automotive Repair) regarding this shop. It is essential to take these warnings seriously and steer clear.2.) Scott negligently taped off and failed to connect the breather, resulting in oil leakage from the engine. Although he acknowledged this mistake, his invoice indicated work on the carburetor and choke, both of which are located adjacent to the breather. This indicates a deliberate decision to leave the breather blocked, leading to a cascade of issues. He even had the audacity to blame the engine's oil leak on my choice of cork seals, only to replace them with the same type and encounter another leak. This can be directly attributed to his negligent taping of the breather.3.) Shockingly, he caused damage to the truck's door, hood, fenders and powered coated steering system. Despite being responsible for this damage, he displayed a lack of accountability by only offering to repair the door. Furthermore, when I inquired about what happened, I received three contradictory explanations.In all honesty, I strongly advise everyone to stay away from this shop. There are far better alternatives in Santa Rosa with reputable and competent professionals who can provide exceptional service.
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May 2023 by Amy Helzer
Very pleasant experience. Scott got my car in and diagnosed quickly and kept me up to date on service needed. Repairs were done quick as well. Would highly recommend to all my friends and family.Service: General repairs & maintenance
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May 2023 by Sadudee Hemingway
Great fast service. Scott knows his stuff. Courteous, knowledgeable and fast! My go to mechanic for my classic JagService: Electrical repair
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April 2023 by Al C.
So wonderful that I bring my van from Sonoma to have repairs done here. Scott has done over $6000 work for my in the past 3 years or so. That is a rebuilt tranny, new A/C, fuel pump replacement and servicing. Work is done on time at the price agreed to. You cannot go wrong when you have a shop that cares as much about your vehicle as you do. Thank you Scott.
