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February 2024 by Ken Schacht
Great service
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July 2023 by Cynthea D.
The store was quiet. I was greeted with, "how can I help you" Thank you Jason for taking time to answer my questions and educate me about my car!!!
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May 2023 by Jose Alfredo Magana
It's closer where I live and prices are affordable
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March 2023 by Raymond Staley
Very helpful staff, great prices not like the napa of old. First place I go when needing parts for my 1994 GMC 2500 Seara
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January 2023 by Emily L.
Napa Auto parts is the best auto parts place in town. The service you get here is personal and attentive and the staff absolutely know their stuff. They won't steer you wrong and are there to help you. It's a real service to have them in Novato. I've been in on numerous occasions and the people who work there are friendly and helpful. I had to buy a case of oil and had no idea which kind, they helped me. I needed a headlight lamp, they helped me and offered to replace it. Today I popped in to get new wipers (yay rain) and not only did they help me get the ones I needed they installed them in like 30 seconds for me. Saving me probably 30 of looking at a YouTube video and sweating. This is a wonderful local business, trust.
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June 2022 by Funky Monkey
Inly place around to get parts. Napa parts are of the highest quality and the parts guys and gals know their stuff. Daniel Judd Novato fleet Supervosor
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May 2022 by Mike O.
Just quickly wanna give a shout out to "Karl". I simply came in to get an AC Refrigerant recharge, but left knowing a ton about how the AC system really works....and it only took him like 3 minutes. Any employee who goes the extra mile at their job, will always get a 5 star.
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May 2022 by Luke Rosell
They always have what I need if not the crew works over and above to get it for me in a timely fashion. Jason is they owner and he also is owner of napa in Petaluma if you need parts for your car definitely reliable and competent crew at both locations also always fair prices. Also getting the right parts the first time no wasting time buying parts from nape. Thanks Jason and the crew!!
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December 2021 by William Steiger
Friendly, well stocked auto parts store. Knowledgeable staff.
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December 2021 by Maura H.
The Novato team is top notch!!! Helped me with my broken wiper blade in the middle of a storm and then took care a woman who was stranded on a Sunday with no tire stores open!!! They are always friendly, knowledgeable, and incredibly helpful! Thank you for being a part of our community!
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November 2021 by Nathan Heese
Good customer service!
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October 2021 by Brett P.
The guys working at napa have helped me with a number of auto related questions. With my 69 El Camino they have given me answers to my questions and issues. With my wife's Subaru had a potential battery issue and they tested my battery and alternator just to isolate the issue. Great shop. Glad they are close to my home
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September 2021 by Charles Bragg
Great place
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September 2021 by Joel Bailey
We were looking for storage to place on top of our car to drive my son to college. The website said d the item was in stock. My husband went down to Novato store . Guy behind counter , unfriendly , told my husband they didn’t have it , he’d have to go to San Rafael . My husband drove down to San Rafael and was told they didn’t have , but they told my husband they have it in Novato , place an order on line to pick up in Novato, so he did. Oh Gee they did have it in Novato. When my husband went to pick up and pointed it out to “the guy” he walked away and let the female sales person deal with it. No apology , no nothing!! unbelievable!! Sales people and manager , you should be ashamed of yourselves
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April 2021 by Mike Basa
Car parts there when you need them.
