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February 2024 by Bonnie H.
I opened an account here recently. The young woman who assisted me was delightful and professional. I'm really happy to be going to Bank of America on Grant Street. Great parking in the back, too!
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May 2023 by Kristi G.
I had to go in there for a wire transfer and no one knew what to do. I wasted my time with Raquel and then she told me to talk to a specialist so I did and they just wanted me to get a credit card. I still had a hold on my account and she didn't even look to see. I have been with Bank of America for over 20 years and I finally decided to take all my money out. It's the worst.
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April 2021 by Winston H.
This is so messed up... this bank is supposed to be open until 5pm. They are the only bank in the area still taking in-person banking. There is often a line around the corner. The door says they are open until 5pm. I have come here 4 times and they are closed at 4pm. Security guard came out and said, "Yeah. We know it's a problem." This is only the start. I spent 10 hours between two trips and calling their estate service - to try to get the forms for my dead aunt's bank account. Just a joke. I have tried to call this bank for two weeks. They NEVER answer the telephone. Just a joke. Take your business somewhere else. There is no reason for this bank to just be effectively "closed" and have limited services. For some reason, all of the other BofAs in the area are "temporarily close." I am closing this account.
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February 2021 by tara o.
Understaffed and poor wait times. 5 people in line and waited over 60 minutes. They cut people off at 1pm when they closed. The managers responses was she is sorry. Wow
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February 2021 by Jerry R.
Very poor service. Unhappy with them not offering counter checks to customers anymore. They offered me a solution to get cashiers checks which is a total inconvenience. I told the greeter how frustrated I was and told them I wanted to close my accounts. No questions asked, she sat me down with a tell and let me close them. What kind of retention and customer service is that? I've never experience such poor service by a bank in my life. I am sticking with local and community banks moving forward. Don't support national banks!!!
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November 2020 by jf h.
Horrible branch! the teller refused to deposit a check into my mothers account that was from Lexus USA and drawn on BofA in Charlotte NC. They told her to comeback on Monday and make sure the check is "good" outrageous she has been a BofA custmer since 1964 when she came to the US. She drove from San Rafael and was in tears after the ordeal. Filed a formal compaint with the branch and customer service.
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September 2020 by Tim L.
Bank Of America Novato always has the longest lines of the city and moves incredibly slow. The tellers are very nice and very helpful, but because of consistently long wait times I hate going there!
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September 2020 by Shaun S.
So not to be critical but - GARBAGE. Thee, lowest review I can possibly do is here. Considering the Covid 19 situation back in May, I came in to close my account and was assured by both the teller and the manager my account has been closed. They gave me my money and I was out the door. 4 months later. I still had the mobile app which alerted me that my account had accrued multiple fees and over draft protection fees and after calling customer service (scoff) they pointed out there was an error on THEIR behalf at the Grant avenue branch when they had withdrew my money it triggered an over draw protection fee. On top of that, they told me they gave me too much money. I asked them how would I end up owing them money after the teller and manager had both told me everything was set. Just a bunch of confused head scratching and demanding I pay the owed amount. Ridiculous. I've been with this bank for 16 years and I'm supposed to just give them money when they ask for it. I say, this is an error on YOUR behalf and so you prove to me that money isn't mine. I'm not going to simply hand over money. Send me statements so I can verify that they paid me too much and although they said they would, I have yet to receive them. (3 days later so far and nothing.) I can't access the statements prior to the dates and so it's their word against mine. If you ask me, this is m their way of getting back at someone for leaving. Sounds rather petty but I can't close my account until I unwillingly pay for something I don't have any documentation for.
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July 2020 by Nicole G.
My complaint is probably with the entire bank, not just this branch. I received a cashiers check from the well Fargo across the street. I deposit it into the Bof a and the receipt says there will be a hold until the next morning. It has now been over a week and they are still holding my money. They say they are waiting for the check to clear. When I write a check it is taken out of my account with in 24 hours but it takes 10 days for a cashiers check from a bank to clear. I call BS.
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June 2020 by Christopher B.
Horrible customer service, long lines, and incompetent staff. Do not bank here!!!! Garbage Since the corona virus the horrible service and hour wait times have shifted from San Rafael to Novato. Complete lack of awareness and stupidity plague this institution.
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April 2020 by Lia L.
Very disappointed with this Bank, I was in a line for a while for nothing, my password wasn't working at the ATM so I had to stay in this long line hoping they could help me. What a waste of time, the lady that was letting people in said they couldn't help me there, that I need to call the 800 number. Ridiculous this because I called and they said the lady should ask someone at the bank to help me. Also the lady was very rude, bad customer service.
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January 2020 by Steve H.
Slow slow slow slow!! I've worked in costumer service my whole life and do not complain about the simplest things like this but every time I go into the bank I wait 30 mins tops in line. My last visit was the last straw. Waited in like for 30 mins...again...and get to the front of the line and the teller could not help me because the date of the check was for the following day...okay good to know. I told her I wish I would have known before waiting in line and she laughed and said ""sorry!" Will not step foot back into this bank. Good luck
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December 2019 by Sophia G.
Slow and lazy tellers. Avoid this branch at all costs, unless you enjoy waiting in line for an hour.
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December 2019 by Rachel C.
The tellers at this bank are super slow and don't call extra people to help when need be. The lime is super long and slow and the tellers don't even make a effort to greet you when you come in. This is super frustrating. The screenshot below is how slow these tellers are. Being that I used to work for bofa I would have expected more.
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December 2019 by Lina Y.
Terrible customer service... rude, and without any sense of what it means to have business etiquette or just plain common sense (brains) when speaking to a customer.
