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April 2024 by Monica Rodas
Very pushy w/ expensive products and most things are completely overpriced. owners get very rude and defensive if you inform them a product they recommend didn’t work for you to the point of screaming at you. Disappointing :(
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April 2024 by a c.
I came here and was treated horribly. Owner is very unprofessional and disrespectful. Terrible service!!
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March 2024 by Geralda Dorival
Very rudeeee, I had a really bad experience, no customer service skills, just rude.
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February 2023 by P.J. Riemer
If you have a lot of hair and have been having trouble finding someone in the bay area to properly texturize your hair, I recommend giving Tony a shot. I randomly dropped by here after 2 years of searching and finally found someone who can handle my thick, fine hair. He knows how to properly use thinning shears to take the weight out without leaving awkward layers. I will be coming to him for my cuts from now on. I'm really glad I gave him a chance.
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January 2023 by kristina a.
Great haircut, wash and style. My hair was silky soft, light and full volume which I wanted. I'll definitely go back.
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October 2022 by Dustin B.
These people don't listen. Super high strung and talk over everyone. Do NOT listen to what you want. Do what they want. High pressure to purchase things. Overpriced cuts. We've had many terrible experiences there that we gave them another chance for- all egg on our face. Today, my 14 year old son is nearly at tears for the awful cut- very different than what was asked for, $60.00 waisted, and we had to get it "fixed" someplace else after. Previously Tony bleached my daughter's hair so badly we left speechless, and then I had to fix it- which was more time and money, and I am not a hair stylist. Then multiple times, bad cuts. And the chaos between Tony and his wife - awful experience. Stay away from here. I tried to talk to him today, and he wouldn't listen to anything. Which is their problem- they don't listen! Just talk talk talk and do what they want- then over charge you, while you leave speechless and in shock. Today, while paying for my son's cut, I told them at the register that my son was super unhappy with the cut, and they never heard any of it. I don't usually give bad reviews and understand it's tough to be a small business owner, but this place. Stay away.
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October 2022 by Susan McCabe
Very pushy owner. I’ve been in a few times to buy product and he always tries to sell me on other products on top of what I’m buying or wants me to let him cut/color my hair. You would think he would remember my face and not do the same line over and over but he doesn’t. Doesn’t follow his posted hours either. Don’t recommend.
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May 2022 by Kaity S.
Went for a haircut for the first time in 10 years because last time I went for a haircut they took so much length off that I was scared of haircuts ! Well I bit the bullet and decided to go in for something very small! My hair was very long and thick , (about to my butt In length.)I went in and said I wanted to keep the length , just to do a little layering in the very front to frame my face , nothing else ,.... Well tony cut my hair super short (what feels extremely short to me) , it's a little passed my shoulders now ! As I remember I only asked for some layering in the very front to shape my face , not a entire haircut and length taken off like he did! Went from very long thick hair that was at my butt to now hair a little above nipple length when In front of me ...feels very short and thin to me now! Very traumatic experience for me along with it being way overpriced, $125 plus tip !!! Who knows how long it will take for me to get this kind of length back now.... My hair was my security blanket and now I don't have that.....
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October 2021 by haley larson
TERRIBLE. SELLS EXPIRED PRODUCTS KNOWINGLY! The woman who initially helped me was nice and informative but when I got home I realized that the dye I was using was expired after already starting my hair and noticing that it wasn’t the right consistency. I am not new to the brand that I bought, I am loyal to the brand and have bought it a few different places with no issue. The next day I call to see if I can just exchange for ones that are not expired and they tell me that it doesn’t expire and SAYS EVEN THE COLOR THEY USE TO TREAT THEIR CUSTOMERS SOMETIMES IS EXPIRED AND THEY STILL USE IT! if the color had come out even and the way it should have I would not have been upset and I would not have complained but they were adamant that I was the one who is incorrect. I will never shop here again and neither should you.
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October 2021 by Chama Michel
EXPERIENCE FROM A FRIEND:TERRIBLE. SELLS EXPIRED PRODUCTS KNOWINGLY! The woman who initially helped me was nice and informative but when I got home I realized that the dye I was using was expired after already starting my hair and noticing that it wasn’t the right consistency. I am not new to the brand that I bought, I am loyal to the brand and have bought it a few different places with no issue. The next day I call to see if I can just exchange for ones that are not expired and they tell me that it doesn’t expire and SAYS EVEN THE COLOR THEY USE TO TREAT THEIR CUSTOMERS SOMETIMES IS EXPIRED AND THEY STILL USE IT! if the color had come out even and the way it should have I would not have been upset and I would not have complained but they were adamant that I was the one who is incorrect. I will never shop here again and neither should you.
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October 2021 by haley l.
TERRIBLE. SELLS EXPIRED PRODUCTS KNOWINGLY! The woman who initially helped me was nice and informative but when I got home I realized that the dye I was using was expired after already starting my hair and noticing that it wasn't the right consistency. I am not new to the brand that I bought, I am loyal to the brand and have bought it a few different places with no issue. The next day I call to see if I can just exchange for ones that are not expired and they tell me that it doesn't expire and SAYS EVEN THE COLOR THEY USE TO TREAT THEIR CUSTOMERS SOMETIMES IS EXPIRED AND THEY STILL USE IT! if the color had come out even and the way it should have I would not have been upset and I would not have complained but they were adamant that I was the one who is incorrect. I will never shop here again and neither should you.
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March 2021 by Holly G.
I will say Tony did a great job correcting my color and making it look good. BUT, when I initially inquired about price, it was very vague, $125 for this $95 for that, highlights, low lights, etc. With his bravado of southern marin/mill valley clientele, I took a chance. I was very a happy with what he did. BUT my bill was $395 for this service!!!! It took all I could to contain myself. I love what he did but when I called him back to say I was dumpfounded by his pricing, he was annoyed. I asked specically what it would cost to do touch up. I got the run around: what do you want" Hi lights, low lights, etc. I said you just did my hair a month ago, what do you recommend....with back and forth I got a vague $250 - without a haircut, blow dry only. So, beware. If you have an open wallet, great. Otherwise, proceed with caution. I will not be going back as I do not like upselling nor vague pricing and BS. They will push you into products to "preserve the color" which doesn't work either. Great products but to high priced. Better pricing elsewhere. Beware. Pushy and full of himself with his "southern marin clientele".
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January 2021 by Ryan Horjus
Great selection and helpful, also great for haircuts
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October 2020 by Holly H.
I recently purchased some hair molding paste. I KNEW I was overpaying but I wanted it NOW. When I got home and opened the container it was hard as a rock. You couldn't even get any of it on your finger to put in your hair. I must have been on the shelf for YEARS! I have used this stuff many times before and it is like paste...not cement! I took it back, with the receipt. The guy, Tony, was rude and insisted that it was okay. He couldn't even get some on his fingers...he tried. He wasn't interested in any accommodation, or any future business. His products are OLD, OVERPRICED and "buyer beware". He says "no refunds". Must be a reason. For an $18.00 mistake I will NEVER go there again. If you want fresh product and friendly service, don't shop there!
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September 2020 by Km P.
My 17 year old daughter went in yesterday to get assistance with purchasing supplies to color her hair. They told showed her some products and told her they didn't recommend she color her hair because they said it would look cheap! She's 17. Wants to have a little fun with some hair color. She told them she would think about it and promptly left. She and I went to Sally Beauty supply in San Rafael today. We were promptly greeted by a friendly and knowledgeable person who showed us the products we should use and instructed us on how to use them. We purchased what we needed and left happy. Worth the drive to San Rafael.
