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February 2024 by LSTNLNE
John and staff were kind, friendly and professional.
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February 2024 by Helen Yates
Knowledgeable and friendly service.
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March 2023 by Sharon Levo
Kelli was wonderful! Everyone was very helpful!!
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March 2023 by chris c.
Still haven't heard from them or have the 2019 taxes filed! This place just sucks avoid at all costs
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February 2023 by jade bethel
This has nothing to do with the tax preparers it has to do with the lady at the front desk. she's scatterbrained
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January 2023 by Loc N.
I had a horrible experience with John Michael Hartnett. I made contact with him on Jan 16th/17th and uploaded my documents ahead of time. I then provided my mileage info on the site and waited with no responses to any of my email through your website system. I called the office in Novato on Feb 1st to get updates and the person had to take my messages twice. I got a returned calll from the office by another person who was rude and did not listen well. Unbeknown to me, Michael is out for 2 weeks. I was told to "well you gotta wait until he gets back". What amazing customer service. Please have the professional courtesy to not accept a file if you know you will be out of the office or at least re-assign it. Theres a reason why I am ready to file on Jan 15th so you can skip the "you have until april 18th" speech. The San Rafael / Terra Linda office was nice and accommodative by the way.
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April 2022 by Sheen D'Alphone
The tax professional Kelli Juan was very good at her job.
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March 2022 by Kimberly A.
We were longstanding customer's of this location and a major error occurred by a tax preparer that resulted in the wrong purchase price of our property being inputted; this issue wasn't seamless to resolve at all. The Branch Manager of this office never called us back; there were no voicemail messages left for us. I called the H&R Block Corporate office and there was no callback made to us, after a callback was promised.
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October 2021 by Marie C
John is efficient and very friendly. Answers all my questions and turned my taxes around fast even though I came to him very late...four days before the deadline.
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October 2021 by Odin B.
I'm sitting here on the corner of my bed, I hardly ever write yelp reviews. I was just laughed at on the phone by Jelly at H&R Block when I asked when is a good time for me to bring in my taxes to be done at that office. She started laughing like a teenager and said maybe in the spring? I don't know what to say. I'm literally speechless. It almost felt like a prank. I have been using H&R Block for probably 18 years. This one lady just turned me off of them forever. Whoever was answering the phones at novato H&R Block at 12:40.
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June 2021 by Jess Joseph
John was professional, kind and extremely helpful. I felt important and appreciated the extra time he spent explaining things to me. He did a great job and I hope to work with him again. Everyone in the office at Novato was friendly, welcoming and kind. GREAT experience.
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June 2021 by Debbie Levison
Kelli was friendly and got the job done quickly. My son and I are very pleased .Thank you much, see you next year.
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June 2021 by susan egisti
as long as our appts are in person I will return.I did not know I had to leave my info and wait to be called. As it was getting close to the deadline I called several times and was disconnected, placed on hold for a long time and waited for a call back that never happened. Never did meet the person who actually did my taxes but on the phone at long last, he shared that he had so much to do but that I could pick up my papers anytime now.
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June 2021 by Audrey Terry
We were extremely pleased with the service we received from John T. Esterheld, Senior Tax Specialist.
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May 2021 by therealgeorgieporgie
Last year it was great. This year i went in to ask about the status - almost 2 weeks after leaving. An office gal took my tel number said she’d call. 4-5 days —-no call. I called - and after 10 minutes on hold said it came in late (april 26 at 11:00 am) and the gal asked if i want to request an extension. Wouldn’t you think they could notify me about this vs My persistence?.
