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February 2024 by LSTNLNE
John and staff were kind, friendly and professional.
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February 2024 by Helen Yates
Knowledgeable and friendly service.
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March 2023 by Sharon Levo
Kelli was wonderful! Everyone was very helpful!!
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March 2023 by chris c.
Still haven't heard from them or have the 2019 taxes filed! This place just sucks avoid at all costs
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February 2023 by jade bethel
This has nothing to do with the tax preparers it has to do with the lady at the front desk. she's scatterbrained
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January 2023 by Loc N.
I had a horrible experience with John Michael Hartnett. I made contact with him on Jan 16th/17th and uploaded my documents ahead of time. I then provided my mileage info on the site and waited with no responses to any of my email through your website system. I called the office in Novato on Feb 1st to get updates and the person had to take my messages twice. I got a returned calll from the office by another person who was rude and did not listen well. Unbeknown to me, Michael is out for 2 weeks. I was told to "well you gotta wait until he gets back". What amazing customer service. Please have the professional courtesy to not accept a file if you know you will be out of the office or at least re-assign it. Theres a reason why I am ready to file on Jan 15th so you can skip the "you have until april 18th" speech. The San Rafael / Terra Linda office was nice and accommodative by the way.
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September 2022 by jordan gardner
Friendly and fast service
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September 2022 by Jackie DeLaCruz
They're quite quick!
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September 2022 by Eric Loos
Service was excellent.
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September 2022 by susan lizarraga
great service
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September 2022 by phil Sweeney
speed and accuracy
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September 2022 by Bernadette Suiqa
Good service
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April 2022 by Sheen D'Alphone
The tax professional Kelli Juan was very good at her job.
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March 2022 by Kimberly A.
We were longstanding customer's of this location and a major error occurred by a tax preparer that resulted in the wrong purchase price of our property being inputted; this issue wasn't seamless to resolve at all. The Branch Manager of this office never called us back; there were no voicemail messages left for us. I called the H&R Block Corporate office and there was no callback made to us, after a callback was promised.
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October 2021 by Marie C
John is efficient and very friendly. Answers all my questions and turned my taxes around fast even though I came to him very late...four days before the deadline.
