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June 2024 by Traci Pipkin
People are rude
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January 2024 by JoEllen Loughran
Body work fine. Left the logo signs off the trunk area. Work was done in June.
We were Promised! that we would have them in Aug. Not so our next wait was by Dec. Not so.
Very indifferent ;the response is can’t get replacement..
I’m going to let USSA know. Extremely upset
Took the insurance payment did not complete job. Will never do buisness with them again
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December 2023 by carlosaliagaromero
Clean place and friendly staff
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November 2023 by Robert Zarren
G & C Auto Body did a great job repairing my car. They work as a team and were always courteous. My only issue was communication broke down regarding car completion on a Friday vs the following Monday. They created an expectation that a Friday end of day was to be expected. So, I made plans for the weekend. At 3 pm that day the suddenly admitted that completion would be Monday. I had to cancel my plans that weekend but was happy that Monday. The car looks almost new so overall I am a very satisfied customer.
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November 2023 by maria jimenez
Very bad experience they not fix car the way it has to be I don’t like they work I’m still waiting for them to call me after a 6 monthsServices: Painting
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October 2023 by Emilio Rojas
Professional service. Good price compared to at least one other place that I visit it.
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September 2023 by Roberto Gallegos
No time to lose very professional people. I like it. Bendiciones
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September 2023 by ant
Did a great job...Very happy...
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September 2023 by Jeremy K.
Elden helped me out when I brought my car in and was awesome to work with. The car turned out great. I would highly recommend them.
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July 2023 by Sophia Osotio
Communication is not great with this office... I got into an accident on a Friday. I called on Monday to schedule an appointment for an estimate and their first appointment wasn’t for over a week. At least the estimate went quickly and I scheduled repairs. I was told that if I brought it in on a Monday morning then it’ll likely be done by the end of the week. So I scheduled for 8am on a Monday.When I dropped off, I was told that I would be called with an update. I called Tuesday afternoon there was no update, but was told that I would receive a call. No communication on Wednesday.On Thursday morning, I left a Google review (mistakenly had put it for the San Rafael location) and I received a call back almost immediately. Finally an update- my car 'should' be ready by the end of the day on Friday.
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May 2023 by Steve Jones
We had a small accident in an Audi Q5 and this was one of the closest AAA repair options. They were excellent in communicating all aspects of the claim and what was covered by insurance. Repaired the car quicker than they originally estimated. And I have had no problems with it since being picked up. Quality work had an affordable price, great customer service and really nice people. Highly reommend
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May 2023 by Mel Liebmann
Great service in every aspect and excellent work! I highly recommend G&C Auto Body in Novato.
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February 2023 by Rachael K.
I am incredibly disappointed in my experience. All I needed was a mirror replaced. I even gave them the original casing. My estimate was for $427. I come to pick up my car and they want $500 now. Car was supposed to be ready at 12. It is now 3:45pm and they never cleaned my car and charged me for a service I didn't ask for which was repainting the casing to my mirror. I did not agree and sign off on this. Additionally they left my window open in the rain and my seat is completely soaked. See the photo. I texted Collin multiple times and he never replied. I called twice and he was too busy to talk to me. Then I show up and they try and charge me for something I didn't even agree to. I dropped it off at 8am for a mirror to be fixed. I get my car back not cleaned but even more filthy than when I brought it. Tons of mud all over my car. See photo.
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January 2023 by Sandra E.
Nice local family owned business that gets customer service. They take care of you and your car! Colin and his team and Travis are awesome and are backed up by steve their regional manager. Quality all the way! This company is a rare find.
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October 2022 by Maritza Ramirez
G & C are great team of professionals that do fantastic work in timely manner. Super fair for estimates and it's just a really great shop. I would suggest G&C over any body shop out there!
