CVS in Novato at the Square has made significant improvements in customer service. Many reviews highlight the amazing employees, with one standout being Evelyn, who was friendly and helpful. The pharmacy staff is described as awesome, with a funny employee adding to the positive atmosphere. Monica, the pharmacist, is praised for going above and beyond, remembering customers and addressing their pharmaceutical needs effectively. Overall, CVS is seen as a great resource for the neighborhood, reflecting a new era of friendly and attentive service.
Doesn't foster trust when they post the wrong hours... Arrived at 2:05 after their posted lunch, but after waiting 15min was told by cashier that they open at 2:30. Wasting my time and 3 others who came to the pharmacy during posted hours.
September 2023
Monica deserves a SERIOUS raise, she’s absolutely incredible. Best pharmacist award goes to her.
May 2023
Finally the CVS in Novato at the Square has some amazing employees. Evelyn was awesome! She was friendly, helpful and knew how to use a coupon I had loaded onto my card and forgot about. So many times the employees were slow and uninformed. I hope this is the start of a new era of employees. She was wonderful!
