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June 2024 by Nature Boy
Use to be able to get in quickly but now Costco makes one jump through hoops to get to it
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June 2024 by Karen Pavia
I like the service we get here. They Call or text when there is a problem with meds. The only problem we have ever had is when we were in the hospital and released on Sunday with prescriptions. That is not their fault.
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June 2024 by Lisa Davis
This pharmacy has been going above and beyond for me for many years. They have been nothing short of stellar from their greeting to their service.
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March 2024 by Barbara B.
as much as we like costco and spent a good amount of money there monthly, very disappointed with there return policy. Apparently it is not the same as it said on their website. This store has different rules. They don't except everything for return within a year (or 90 days) period and you need to have the receipt for the item you returning. otherwise you don't get a refund a same way as you paid for. Not to talk about I always have to explain why I'm returning it. Also, it makes a difference who's returning it. It says very clearly on the website: You can return anything within one year (90 days) no questions asked and without receipt for a full refund.
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March 2024 by Janice J.
This was a light and refreshing treat after spending some time in Costco! Definitely would add toppings to this because I do like the strawberries and the drizzle Costco uses but wanted to try it just by itself. Both my parents enjoyed it while we people watched at the food court and it was only $2.49!
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March 2024 by Roman Sheykhet
Novato Costco Pharmacy employees are the best! They are professional, efficient and CARING. My family has been using this location for several years. I had complicated issues with the insurance company and medication refills and they helped me by calling the Help Desk to resolve the problems.
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March 2024 by r. f.
Don't buy the ground sirloin and loin of beef 1/3 lb patties. It's awful. There's about 20 patties. The meat appears torn by a machine process. It tastes horrible too.
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February 2024 by Mccune T.
Costco Novato is with the jazz!! The keep it lit all day and their staff is the best!!! I love Novato warehouse it's home away from home
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January 2024 by Phil Wurche
The best pharmacy in Marin county
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January 2024 by Talia Coccia
I currently take a medication that often experiences nationwide shortages which can be quite anxiety inducing, however, this Costco pharmacy minimizes discomfort as they always have it in stock within 48 hours. I never have to worry here as I hear many others mention regarding their pharmacy. Beyond that, I was pretty nervous getting this filled for the first time as I’d never taken medication besides when I was sick - and the staff here is so phenomenal those worries went away after my first pickup. The entire team is really wonderful from speed of service to applying manufacturer coupons, but I was really inspired to write this review by the interactions I’ve had with Matthew. He is truly so kind and a pleasure to work with - the absolute best. There’s a million places that offer rewards or other incentives, but the consistency and ease ensures my business here for the long run!Thanks for making a difference in my world!
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January 2024 by Elaine Chyrklund
We transferred to Costco Pharmacy when Pharmaca in Novato closed. Costco Pharmacy is amazing. The techs (because I have only needed to interact with the techs) are so caring, kind, and thorough. The customer service at the Costco Pharmacy in Novato is EXCELLENT. My husband has needed to interact with the pharmacists, and they are extremely professional and knowledgeable---what you need and want in a pharmacist. I have had prescriptions over the years at Safeway, CVS, and Walgreens, and Costco is above and beyond better than any of these other pharmacies.
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January 2024 by Lisa F.
This Costco is large and roomy. But the lines get long just like every other Costco. The samples were great. The self-checkout was efficient.
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December 2023 by Tanya F.
Weird to write a review for Costco but I have to shout out the amazing folks in customer service! They always take the extra time to help ensure you're getting great service and they do it with a smile.
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November 2023 by John Bannen
They just don't care and let you go without medication every single month. Techs are real nice. They just don't order your medicine even when you call, speak to people, leave messages. You go in and told no We Don't have your medication. WOW, my dog gets better care than me!So, confirm they can't get medication.
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January 2023 by Ray S.
I purchased an Acer laptop computer from Costco and believed it had a 2-year warranty. It began to have hardware issue after 16 months. I went to Costco and was told to contact Costco Concierge Services. After a few weeks and many hours of discussing the problem and listening to dreadful music on hold. I have given up and will never buy an appliance or computer/TV again from them.
