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March 2017 by William C.
They closed this office and you must drive to San Rafael. The SR office is much busier and the staff not as helpful. I HAD been with Citibank for over 20 years, but transferring my banking to Chase on Grant Street, here in Novato! They have been great so far.
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January 2016 by MK U.
CLOSED as of 1/8/16 @ 3pm. Bye Bye CB. Will have to move to a different bank in Novato.
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August 2015 by Ali D.
I have two credit cards here but no account. Up until now, I have been able to come in and pay my credit card bills with cash very easily. The tellers are very friendly and I usually get in and out quickly. Now they have changed the rules. If you want to pay your credit card with cash and you don't have an account with Citibank, you have to give them your I.D and your occupation. The tellers have to enter this information into your account every time. It takes a bit of extra time. I feel like I am being penalized for not having an account with Citibank. But wait, what about all that interest I am paying? Doesn't that count for something? And if I have been able to pay with cash for several years with out that info. why is it necessary now? It makes so sense so I am closing my cards and opening one at my new bank.
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June 2014 by Victor G.
this Citibank was obsured by a big rig parked in the middle of the street. after passing same rig, managed to execute a sharp right into the parking lot. bank lobby was empty. made my credit card payment and left. grab a free cup of coffee. . -strong stuff, tastes better than most coffees served by donut places. lots of parking in lot.
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April 2010 by Eric R.
Great place to bank, I never have to wait in line here. Manager and staff is friendly and helpful.
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January 2010 by jean l.
This is a great branch to bank at, I never have to wait in lines. The manager and staff is friendly and helpful.
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June 2009 by Tep M.
Very convenient location, parking right in front of the door, drive-thru ATM, friendly and fast staff. I'm with Citibank for a long time now and have always had excellent customer service in all branches.