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March 2024 by Kween L.
Marcos was super helpful and shared some great bike tips. Took me on a test ride up a nice hill to try out an e-bike. While I didn't end up getting the bike, I was impressed by their selection. Super positive experience
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January 2024 by GW
This business understands customer service. Fast, friendly and knowledgeable. I feel lucky having them local to me for all my bike needs.
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November 2023 by Audra S.
Outstanding Customer Service and Knowledge! I came by this shop yesterday, 11/1/23, after a HORRIBLE experience at Mikes Bikes San Rafael and boy o boy am I glad I did! Talk about not only going above and beyond with customer service, these guys sure know their stuff! Walking in with a vintage Shwinn, I knew it would be tough to service. Not only did these guys know exactly what I had, what I needed and how to get the missing parts, they were a pleasure to work with. I felt like I received service at it's best and will not only NEVER walk in to a Mikes Bikes again, but I will gladly send all my business to Novato to keep these guys working! As a member of the community, I spend lots of time speaking to people about where I send my business, this place just went to the top of the list! Thank you Bicycle Brustop, I can't wait to see the finished product.
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August 2023 by Keith Cunningham
Great team of people in the shop. Not my nearest but the one I’ll go to for parts and service.
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June 2023 by Chris Carson
Bought a bike online from them for an amazing price. Customer service was great and shipping to Texas was fast although not cheep. Great experience. I’f I’m ever in that part of California I’m definitely gonna stop by. Thanks
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May 2023 by Nolan Brekle
Great bike selection and components. Great customer service. The go-to bike shop in Novato / Marin. Thanks for setting me up on a new Rocky Mountain! Stoked!
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February 2023 by Mike D.
Marcos is very helpful even when I am not buying and has helped me out numerous times, always has a good attitude and is not pushy. For years they have quickly and competently take care of all my bikes including the ones I didn't buy from them.
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January 2023 by mike m.
Went to bike up my bike @3:20pm on a Friday, after being told it would be done Friday afternoon or "end of day". Turns out by end of day, they really meant 7pm, on Friday night.They had not sent me a msg it was done, I could have called I guess--so I'm culpable here, I made an assumption it would be ready. So, I owned that, said I misunderstood them, and it's just a run-of-the-mill miscommunication. So, why 2 stars?... because of their response. They said, "our hours are on our website," "they say 7pm, that's end of day". hmmmm I did not realize store hours were on something called a "website"... anyway that made me laugh. They lead with this defensive posture. Overall, I got a general vibe that I'm an idiot, i.e. their website was clear. After sensing my amusement with how they were reacting, they offered an half-hearted apology. I ran a small business for 10 years--this is not how I dealt with situations like this.
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September 2022 by Stephen N.
A review from a couple years ago - had 2 bad experiences. I don't remember the person I dealt with (maybe Aaron?). (1) wanted to get a new saddle, but they wouldn't let me see how it fit on the bike, worried i was just looking to buy it online. the whole point of getting it in person was to try it out and support a local business. instead willing to rent me one for like $20! no thanks. i ended up finding one online at rei that was 1/2 the price (2) took the bike in for fork service. they told me i needed a new fork, but only offered me 1 option for a standard, not-no-nice fork. getting a new fork is a pretty big deal. i asked if they'd be willing to install a different fork that i purchased myself so i could pick the one i wanted. they said no because they would make less $$ that way! what???? i ended up getting the fork they recommended, but wish I hadn't
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September 2022 by R8CEHORSE
I bought my youngest daughter her most recent bike here and I had a great time lol. The beer bar makes it easier to throw down the coin that bikes cost these days lol.In all seriousness though, the staff is EXCELLENT and the selection of bikes is pretty nice. Their store is not large but they stock more higher end selections so if you do get something from them, it will be a quality product. One of the other things that I like is that it is a local business and their employees seem genuinely happy to be there. That's a big deal for me.Because of all that I went there again today to look at a new bike for my son. I didn't have a couple beers like last time though. I love their little bar "The Alibi", it's hilarious. They stock some pretty decent local selections as well as things like IZZE fruit soda as well as chocolate milk for the youngest of riders.If you are in the market for a quality bike, I would highly recommend stopping by, having a beer and test riding a bike!
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July 2022 by Michael A.
In reply to Aaron's (store owner) response, his comments are a mischaracterization and diversion. Too bad he didn't put the same effort, which he put into his Yelp response, into simply helping me fix/replace the bent rim. All the gymnastics in his response re timelines, etc, doesn't change the simple fact - rim was bent BEFORE I rode it. Point of my review was not to trash Brustop. Instead, it was to inform other potential customers that given my experience, you may be on your own once the bike is "sold." Aaron's response makes the perfectly clear, as he takes no responsiblity, nor even expresses a desire to help.
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June 2022 by GLEISON MUNIZ DE SOUZA
A great show, each bike is more beautiful than the next, it has everything for practicing bikes.
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April 2022 by Zach M.
I had a problem with my shifters a mile out of town. Shiloh quickly helped me figure out what was going on, let me know about some other problems I should get checked out, added some lube & I was quickly in my way.
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November 2021 by R David R.
Absolutely the best place in Marin for your bike repair needs.
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August 2021 by Marco S.
Never been to this shop until I bought a bike from them last Friday. I live in the East Bay so I had to drive about an hour and a half to pick-up bike, fortunately, I had an excellent experience and totally made my drive worthwhile. Shop itself is not super big, but they seem to have a decent selection of Giant and Rocky Mountain bikes. There's a bar in the back (hence the name) and a few cyclists who seem to be enjoying their favorite brews. Very chill and cool environment! Staff are super friendly! Bike was all ready to go when I arrived but they still took the time to do some final checks/adjustments to make sure everything was dialed. They even converted my bike tubeless and chopped my bars down to my preferred size. I think Marcus is the name of the guy who helped me and he's a stellar dude, though the other 2 guys with him were also very friendly! Needless to say, I left the shop with a perfectly set up bike, hit the trails the following day and been a super happy camper!
