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March 2024 by Smia S.
I had a list of things that I needed to get for my contractor and so I went to Ace Hardware. Biggest mistake. The employee in the plumbing section was so rude and condescending, but apparently he's right because he used to be a plumber. I told him I was sent there by my contractor and had no idea what I was getting and he was acting as if I was an idiot for buying what my contractor had requested because according to him, no one needs those things. It got to a point where I was just agreeing to whatever he suggested... needless to say, I had to return everything because my contractor needed none of it. I will definitely be going to Home Depot next time.
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March 2024 by Alex G.
Some lady work at the store be not nice,Her face look angry all the time.She should not work there.Make me don't want to go to buy anything there.
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February 2024 by Evan T.
Been watching commentary on national news regarding locking up the hardware store. can't agree more with why it has to happen. Hardware is expensive and your local store is an important asset in every community in America. one isolated incident of calamity and you'll all realize how valuable your hardware stores are. Theft is now a national pastime a generational skill a learned pattern of behavior. Americans can quit complaining, vote the creeps out of office who have opened up the prison doors, along with our southern border and filled our youth full of dope not hope. Wake up and take your country back don't wait start today and go support your local merchant who's trying to keep the merchandise on hand when you needed it. Most of us are honest and the people who run those stores know this and respect everyone of you who are loyal shoppers.
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November 2023 by Chad L.
Closes at 6 pm when I get out of work. Where I'm from hardware is open til at least 8 pm. This is irritating.
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October 2023 by Suzanne A.
Thank goodness, I live close to this great hardware store! It's the only place I can bring in screens and they will re-screen or fix screens for my clients plus make copies of keys with a smile. Now that I own my own home, I'm coming in here often for all kinds of fix-it goodies. Staff is always knowledgeable and helpful and I'm so appreciative for their expertise!
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October 2023 by jo Cole
I like to add 100% customer service to Dan...it's feels so good to be recognized when I shop at ACE Hardware store here in Novato Ca....Dan never fails me, Dan takes the time and effort to satisfy a customer, that is outstanding....these days it's unsure to depend on customer service. I look forward to meet Dan because he has the knowledge, patience's, quickness, and always helping for the comfort of needs and the expectation to serve customers. thank you Dan... I always appreciate good customer service. Dan you deserve million stars!!! thank you again?
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October 2023 by M G C.
It's an OK place when you were in a pinch need and something local and quick. I think I've always felt something I needed
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October 2023 by Josh Kimbrough
Amazing selection, there's always a staff member available to help you find what you are looking for.
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October 2023 by R8CEHORSE
There are several metrics why Pini is a great place to shop.Customer ServiceKnowledgeCommunity InvolvementValueLeading off, their customer service is EXCELLENT. It's like they actually like to be there and their management treats them well. What a concept! Every time I go there, they are happy to help. I actually love shopping here because I love fixing things but the fine folks that work there are happy to help you too.I have gone there for many different projects ranging from home to auto. Whatever project I'm shopping for there is a knowledgeable associate there ready to help (also see not above willingness to help). Got a busted toilet? many associates know their stuff, have a sagging bumper that require the most obscure piece of hardware ever? Yep, the guys in hardware know whats up.One of the really cool things (I think) is that they have boy scouts, Girl Scouts, Associate BBQ and other events there to help community groups or to educate the community. A someone that pours a lot of time into community events, I appreciate that. (Buy some girl scout cookies or some popcorn next time lol).Lastly, there is a value aspect of shopping there that I like. Value is a metric that is tricky to measure. Some measure it by the lowest price found in a large warehouse like store. Ok, that's fair but I like to measure it in going in, getting what I need, getting out QUICKLY and wrapping up my project asap. I also appreciate that they occasionally send out coupons for things (I am NOT a coupon guy).With all that being said I think PINI is a superior shopping experience and a great way to support a community business.Enjoy!
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October 2023 by Todd M.
There are several metrics why Pini is a great place to shop. Customer Service Knowledge Community Involvement Value Leading off, their customer service is EXCELLENT. It's like they actually like to be there and their management treats them well. What a concept! Every time I go there, they are happy to help. I actually love shopping here because I love fixing things but the fine folks that work there are happy to help you too. I have gone there for many different projects ranging from home to auto. Whatever project I'm shopping for there is a knowledgeable associate there ready to help (also see not above willingness to help). Got a busted toilet? many associates know their stuff, have a sagging bumper that require the most obscure piece of hardware ever? Yep, the guys in hardware know whats up. One of the really cool things (I think) is that they have boy scouts, Girl Scouts, Associate BBQ and other events there to help community groups or to educate the community. A someone that pours a lot of time into community events, I appreciate that. (Buy some girl scout cookies or some popcorn next time lol). Lastly, there is a value aspect of shopping there that I like. Value is a metric that is tricky to measure. Some measure it by the lowest price found in a large warehouse like store. Ok, that's fair but I like to measure it in going in, getting what I need, getting out QUICKLY and wrapping up my project asap. I also appreciate that they occasionally send out coupons for things (I am NOT a coupon guy). With all that being said I think PINI is a superior shopping experience and a great way to support a community business. Enjoy!
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August 2023 by Margaret F.
Pinis is my go to hardware store. Mostly because of the service and stock selection. If I have a question, staff either will know the answer OR ask another staff member to get the answer. Plus they are always super kind and friendly. Prices are comparable to any other Ace hardware store too. The only thing they don't have is lumber.
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August 2023 by rudy gelenter
Best hardware store in Marin. Best in the Bay. California? Maybe! Great service. They have a lil bit of everything and of course, that 1/4 20 bolt with a hex head.
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August 2023 by Alan Williams
Always a quick and easy place to go to for any hardware supplies. Friendly staff and they always give my dog a treat which she loves ?
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July 2023 by Dawn Davis
Love this store. I always go with my friend even when I don't need anything...although I almost always find something to buy.
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July 2023 by Dana T.
They have everything here; plants, kitchen stuff, outdoor BBQ, and of course hammers, nails, and irrigation equipment. On top of that they are friendly and helpful. This is one of my favorite places to shop. Who would have guessed - a hardware store?
