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February 2022 by P. E.
This lab is frustrating to deal with because it is incredibly slow and inefficient. Even with only one person in front of me, I still sat there for almost 30 minutes. Time after time (I've been there many times), they can never find the lab order that my doctor faxes to them. I work at another hospital in San Francisco and there would be a mutiny if our lab was run like this. You would think that this organization would make a better effort for public-facing services such as this.
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September 2021 by John Kaiser
For clarification, the one star evaluation is a critique of an Admin procedure and not of staff. Early morning of Sept 16 I went for a blood draw at the lab. My lab order was denied because there was no physician signature on it. The form provided was Sutter form 102768 (4/7/20) where my physician information was mechanically stamped on the form in the upper left. There is no “physician signature” space on the form. As my physical is within 2 weeks I immediately thereafter drove the 25 miles to the CPMC Davies campus (my physician’s office is there). Once there I went directly to the CPMC lab where, within 15 minutes I was processed (included 2 electronic forms I had to sign) and the blood draw taken. The lab form rejected by Novato was accepted with no difficulty. As an aside, both my physician and staff are incredulous that service was denied at a lab associated with Sutter. It seems to me there needs to be some consistency in the process. In my earlier visits to the Novato lab this wasn’t an issue.
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August 2021 by Betsey Shapiro
My first and last visit here, after Jessica at the check in desk immediately dissed my doctor for the way the lab slip was completed. Although this is the closest Sutter Health facility to my home, I will be finding other labs who have more respect for their colleagues. I let her know how insulting that was to me to hear her disrespect the specialist I've seen for a decade and has saved my life.
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November 2020 by Carmen Garcia
Good service, thank you very much ?
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November 2020 by norman ibasco
Clean restroom
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September 2020 by Alma R
Very helpful stuff
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September 2020 by Albert Long
Hurt my back
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July 2020 by tato0448
Great experience, great people, easy parking +entrance main lab
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May 2020 by Floyd Hicks
Get your Lab's done here. Great Staff.
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March 2020 by Brendan Reilly
They will take care of you have you come to share your blood.
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January 2020 by Tom Brophy
Fast and efficient
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November 2019 by Mauricio Ibasco
Staff amazing
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November 2019 by Eugenio “OG” Büchele
Clean, friendly, good service.
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November 2019 by Dan Schopplein
Great service
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November 2019 by john plutino
Quick service. Very professional
