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July 2024 by Omar Monzon
Came to open an account , yesterday I spoke to banker about my issue , he told me to schedule an appointment, so I did, drove from Long Beach with traffic here and he says I had to tell him it was a business not personal, when yesterday I explained everything that I wanted to do and he said he couldn’t help me that I needed to schedule another appointment.. VERY UNPROFESSIONAL.. now I know why their ratings are so low!!!
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May 2024 by Monica O (Mony)
Worst customer service ever. I went to get information on opening an account. Since I didn't have an appointment, they put me on a "waiting list". That's okay I understand the rules, however they had me waiting for over an hour and during this hour I counted 3 employees sitting in their desk doing nothing, plus one walking back and forth with its tablet. I was not serverd and they just said that only if they have a cancellation they would see me. No one came in for service, the bank was empty I was the only one and still didn't get serviced. I just needed information that any of them could of provide within 2 minutes. I just left.
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April 2024 by Zhen Yao
Opened an new account at the branch. Blanca was very friendly and knowledgeable. While online services are convenient, talking to a banker face to face has its unique merit.
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September 2023 by Andrea Brandon
Worse experience at this Wells Fargo. They were late for my appointment. The banker set up my account wrong so I didn’t have access to my online account for a week and also didn’t have my bank card because it was a new account so I didn’t have access to my money for an entire week unless I went In the branch and presented my ID, which was so inconvenient. Over all the entire experience was horrible and it made me wish I had NEVER BANKED with Wells Fargo. I should have went with chase.
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July 2023 by Patrick Fuentes
App. Based only. They lie on the phone in front of you. Make you wait to be told to leave.
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July 2023 by Jose Flores
No cash on any of the three ATM on the weekend is just unacceptable. What banks stand for other than manage money . This locations needs better management.
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July 2023 by Louie Uribe
Very helpful and friendly staff
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July 2023 by Alberto Alvarez
Not enough tellers.
Long line, long wait.??
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July 2023 by gabrielpoolplaster
Poor service poor manager bad service and I'm a customer of them
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July 2023 by Joaquin Magdaleno
I went to make a business cash deposit, the guy at the cashier was VERY RUDE, if I made a mistake was not the way to treat a customer, I went to do business, not asking for charity, you guys should pay attention to your staff, VERY DISGUSTING experience
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April 2023 by Paul
I have been a Wells Fargo member since 2004, I have been to many Wells Fargo locations even in other states and have dealt with them positively so many times. Today on my way home from work I was driving on Downey Boulevard and decided to cash my check at this Wells Fargo OMG what a big mistake. It's Friday around the time where everyone gets off, the manager has a scheduling issue and sends one of the three tellers off to break during the Friday rush. Some lady came in from a business making a week's worth of deposits in small denominations eating up basically like half an hour to 45 minutes of the teller's time leaving one teller open, then that tell her experienced a terminal malfunction and had to reset the terminal and that took 10 minutes and meanwhile the line was practically to the door. I don't know what you got to do but the game plan on a Friday after work for everybody has got to get better here
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February 2023 by Chema Flores
No cash on any of the three ATM on the weekend is just unacceptable. What banks stand for other than manage money . This locations needs better management.
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January 2023 by Ivan F.
Slowest service imaginable! Bring a book or stay away! 45 minute wait, 20 ppl in line and only two slow tellers
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December 2022 by Tristan L.
Not easy to work with. But most Wells Fargo banks aren't so what do you expect. Probably should switch banks to almost anything else
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November 2022 by Luis Ortiz
Day before Thanksgiving and they are closed and it says they are open, with all the negative reviews because lack of staff they should just SHUT IT DOWN completely that way people don't waste their time and Fuel coming here.
