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“Came in expecting disaster so close to Christmas but the person working there his name is tony amazing individual help out took his time and I ended up getting a new phone added to what i had without breaking the bank”
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“After repeatedly calling customer service and other T-Mobile stores, we finally ended up going into this Norwalk T-Mobile and Brian Maldonado was the one that helped in the store. We were having issues with our billing and difficulty returning our new phones we purchased. We explained all our concerns and issues and Brain not only took the time to listen, but he went above and beyond helping us. He was very knowledgeable and helpful. He called customer service on our behalf and made sure to assist us with all our concerns and issues. It's really too bad that more reps, customer service and upper management are not more like him. Brian should teach a class on how to deal with irate/unhappy customers. He never once lost his cool with us and was very professional during his encounter with us. We can honestly say that our experience with HIM was great and would recommend him 100%!Jesse & Sandra”