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February 2024 by Lorena Salgado
Great fast service, for emergency need.
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February 2024 by Carla Tipton
The first doctor we met with, Dr. Camuso, was wonderful! He was compassionate, knowledgeable, and realistic. I knew in taking my pet there it would be expensive. My cat is 10+ years old with underlying conditions, which we disclosed all. We came in because he was lethargic and not eating. We were concerned it was DKA, which was basically confirmed. This was our first experience. The doctor was helpful in navigating on how to cautiously and realistically move forward. I do not have endless funds and the doctor seemed somewhat sensitive to that. We left our cat there overnight and were told to pick him up at 7am sharp. I received a call at 6:50am to make sure I was on my way—I was walking in their door. In speaking with the same doctor, we decided it would be helpful to keep my cat there another shift as opposed to transferring to my vet at that time. We were then told to pick up my cat at 6pm (an hour early to review the discharge information). At 5:25pm (while on my way to Crossroads) I received a call from the doctor on staff at that time. The call felt alarming and confusing. I was told my cat needed to stay at minimum another 48-72 hours and then be transferred to specialty care. There were no other options shared. I asked about him staying until the morning and was told these work-ups to determine fees take time and I should already have that information. At this point, I have spent $4000. The additional costs would be a minimum of another $6000, which would not include any specialty care. My cat has a heart murmur, FIV, no eyelids, diabetic, arthritis in spine, and skin conditions. It was determined by the first doctor that my cat was suffering from a raging UTI, which may have caused the BG to spike. I felt incredibly bullied by the second doctor (possibly Dr. Ortega). I felt shamed for not instantly agreeing to move forward with the care. I felt ridiculed for asking to take the treatment by shifts and not committing to the 48-72 hours and transfer to specialty care. I was afraid I was looking at $25,000 with no real hope of him recovering. I felt panicked in trying to process what was happening. This conversation was night and day from my conversations with the previous doctor. I was at a loss and told them that I would come and get my cat. But this was not the worst of it. The doctor did not come and talk to us at all—though we were asked to come early for this very reason. Again, my cat was diagnosed with a raging UTI and Dr. Camuso told us twice that oral antibiotics would be sent home with us. However, they refused to give us the antibiotics. My cat was scheduled to receive another dose that evening, but the antibiotics were denied. We asked twice. I also asked about insulin dosing and was told to discuss with my personal veterinarian. I feel the doctor put her pride before the medical needs of my cat. I was in disbelief and so disheartened. As soon as I got home, I contacted my veterinarian. She contacted Crossroads directly. After waiting 30 minutes on hold to ask why the antibiotics were denied, she was hung up on (she believes this was done by Dr. Ortega). My veterinarian asked for a name, but the request was refused. I am in absolute disbelief over this treatment and lack of.
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January 2024 by Nancy Fiandach
Caring staff that was crazy busy when I brought my beautiful fur baby in to be set free from his pain. He went from my arms to the techs arms who quickly whisked him back to be sedated so we could have time to say goodbye. Even while taking care of business and payment, the lady behind the desk was comforting and kind.I wish I remembered the Doctor’s name who was reassuring and gentle with our precious baby. A horrible, painful experience quickly turned to one of comfort and peace because of the caring staff.THANK YOU!*Side note: reasonably priced.He is sedated and comfortable in the photo below.
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January 2024 by Arturo
Don't let these people touch your pets. Stay away from the hispanic looking guy with glasses and beard.
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January 2024 by Lisbeth Alfaro
Don't go to this hospital. They charged me $4000 for my cat and he died after I left from there. They wanted another $2,500 to leave him for an additional 10 hours, but I took him home still with vomit and when I went to pick him up, they didn't show me him until I signed papers. Finally I was able to see my kitten and he appeared worse than how I left him, very hurt and weak and he smelled a lot of bactericide. They inserted a Q-tip in his behind and just said it was parvo, didn’t do any blood work or nothing. All the medicine they gave him was for parasites and he didn't have any to begin with. They put me on a plan to pay the bill and told me I wouldn’t pay interest but now I’m paying 21.5% APR. This place is just a business, they do not care about your pets they just want your money.
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January 2024 by Just Siren
Idk whose hiring the staff but just terrible service and interactions no compassion was completely empty for an emergency but our visit wasn’t a good emergency for them even if we were referred to go there
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January 2024 by Alondra Gil
I called this place at 8am said the wait was an hour got there 830 to check in. I keep checking with them to see how long. I'm being very patient. Another hour another hours. It's 1pm I and they call me to say another 3 hours. Why wasn't I updated sooner to bring my dog later instead of having him out in the rain. I could've helped him be more conlmfortable. Why wasn't I given additional locations so my dog can be seen sooner? I had to ask for that! They only gave me one number of a location so I had to figure the rest out. All these comments say don't come here. It's New Year's Eve wasted half a day waiting while my dog vomitted every 30 minutes. So I went to Orange County Emergency Pet Clinic. (You can see my review there!)
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January 2024 by Cindy C.
My dog passed away yesterday and it has been the worst few hours of my life. I'm def grieving and blaming myself for not being him earlier. This place very expensive but they took my dog in the quickness because his stomach had flipped. I feel like if i would have brought him earlier he might have had a fighting chance. This is place is expensive and now i am in debt trying to save my dog who didn't even make it thru surgery. I would recommend another place because of the expense cost. Staff was very kind and helped me thru it. Also the doctor took my dog immediately but it was midnight on a Thursday night.
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December 2023 by I B.
Too bad!!!Only money!At first we were asked to $5000,then more than$3700,and finally we were charged$1297.15to stay for4 hours,and total,we paid$1444.15,but my dog went in alive and came out dead.Do not go to this unfortunate place !!!
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December 2023 by RML GK
Like everyone else here DO NOT COME here I tried to take my cat there because she was severely sick and my regular vet was fully booked so I took her here and they tried to charge us 2k before even checking her vitals and never once met the Vet nor did they ask any questions and they only took her away and come back 5 min later saying she’s in critical condition that if we didn’t go with their 1st treatment then we’d have to talk about End of Life Care - if it wasn’t from reviews here warning about their practice I would have believed it and Thank Goodness I did because I left and went next day to my regular vet (they had an opening) and not once did my vet speak of end of life treatment they wanted to run blood work first before saying anything and my girl is doing much better after getting some medication.
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December 2023 by Cin T.
Do not bring your pet here! I brought my 8 week old puppy in for seizures which she never had before since birth. I called ahead of time to explain the situation and was told I would be able to get a prescription for medication to control the seizure(s) until the next day when I bring my puppy to my vet first thing in the morning. On the way to Crossroads I was hopeful that I would receive the medication I was expecting to get to help my puppy. The vet came back with a large bill to hospitalize my puppy and told me she wouldn't make it through the night. The vet then recommended Euthanasia even after explaining that this is a first occurrence. I requested the prescribed medication multiple times and they told me the only other option was to put her down if I did not want to pay for hospitalization. I was presented with these only two options in which did not feel right! I took my puppy home and monitored her overnight. She had no more seizures that night and we made it to my vet the next morning where I was prescribed medication with no issues! My vet even said himself that euthanasia should have NEVER been suggested and said she most likely got into something she should not have. I was so happy that I did not listen to the "medical advice" that was given to me from a so called "medical professional". I can't imagine how many lives might have been terminated while they still had a fighting chance to live. This is so sad! I am not one to leave reviews and I genuinely hope this review helps someone. Have faith and I am not referring to doctors!
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December 2023 by Paige D.
I see a lot of bad reviews here. I think waiting is something that happens at after hours emergency vets. I have been here several times with various pets over the years. Unfortunately last night was another visit. My 15 year old dog had what seemed to be a stroke. They took her right back and Dr. VanNess came in pretty quickly to talk to me about quality of like for my little girl. I have been questioning her quality of life for months now. She was blind, deaf, and in stage 3 kidney failure. The Dr was so compassionate. We decided together it was probably best to let her go peacefully and not put her through more tests and procedures at her age. The Dr was so kind it felt like I was with a vet that I knew well and the whole staff made it so much easier. Thank you
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November 2023 by Cecelia B.
IF YOU LOVE YOUR PETS DO NOT BRING THEM HERE. my dog got attacked and i came here in a rush to get her care. immediately they took her which i thought was a good sign, but then i sat and waited 2 whole hours until they gave me any information on her well being or exam. The staff were very rude and inconsiderate. Not once did they comfort me or make me feel like they cared about my dog. They pushed so many numbers in my face immediately 1500$ for critical care and then they said surgery was needed for $5000. i understand the costs but they were so pushy and when i explained i didnt have the money they made me feel guilty if i left that she could die. i then read their reviews and got my dog out of there immediately. I drive to fountain valley emergency vet and they helped me and comforted me so much more. they gave me numbers wnd rescues and different low cost vets to reach out to. she is stable and will be getting a surgery tomorrow for 1500$. please dont come here its a waste of money and time.
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November 2023 by Janet Amaya
This place is so slow I would not recommend it got here at 7:30 pm and it is 3:45 am and still here they are so slow it’s ridiculous do not come here the service is is horrible from start to finish they are quick to over charge you but take there time to do everything else DO NOT BRING YOUR PETS HERE FIND SOMETHING BETTER
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November 2023 by Pablo Garcia
Do not take your pets here!! You are better off driving 100 miles to find a trustworthy animal emergency vet than go here. We normally take our pets to an emergency pet hospital in Cerritos, but they were full on that Friday night. Instead, we found the closest hospital which was Crossroads. Not only did they grossly over charge us but we had to wait hours to receive what turned out to be an incorrect diagnosis. Probably by design. The vet who treated our dog recommended emergency surgery, but we felt she wasn't being truthful and decided to wait until Monday to see our normal vet. On Monday our normal vet told us our dog simply had a pinched nerve and would be fine in 2 weeks' time. Also, according to our vet, Crossroads over prescribed the dosage of medication which our vet said could have killed our dog. Our vet charged us $50 to tell us our dog had a pinched nerve while Crossroads charged us $1,400 because they had diagnosed a severe spinal injury. Our pet insurance only paid a fraction of the claim stating that our policy reached the limit for the type of treatment our dog received. Meaning the cost didn't warrant the service, treatment or diagnosis. Oh, by the way, 2 weeks have passed, and our dog is back to 100%. Again, don't go here unless you want to be ripped off.
