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October 2024 by Emma Lopez
This place took full advantage of me when I took my puppy in. The first vet ordered some x rays and some other stuff on top of the of the $150 visit fee. I asked if it could be reduced they said no! So the fee of 150+ x-rays, oxygen , etc $1,373. Then there was a shift change mind you I was therealready for almost 2 hours and no updates. I asked for an update on the dog. Spoke to the vet couldn't confirm if my dog had a broken bone or not. But he recommended 2 night stay at the hospital plus 24 hour oxygen. I was quoted over $6,000, and this is when they tried to help but I had a bad feeling and refused . I belive this vet took full advantage of a crying kid. I asked if we can leave . Purposly Check out was long time they did this to billfor one more hour of oxygen. The next morning my puppy was moving and jumping acting normal. I left spending over $2,000 and the medication. I feel that this place took full advantage of me and my son who was crying thinking our puppy was going to die!!!
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October 2024 by Claudia Gaytan
Attended to our needs very fast! Great doctor great service.
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October 2024 by Lidia Hernandez
Took a feral cat I wanted to help. They said it was $150 for the consult and made me pay upfront. Then said it was $450 for the test she needed and again made me pay upfront. Then said it would be $2,000 for the medicine and observation and I’d have to again pay upfront. Then $4,000 for the actual operation the next day. Do not go here. They will make it so expensive to save your pet that your only choice will be to put it down. Worst place ever, it’s all a money grab. 4 different dogs died while I was there waiting for the test results. And then the cat I took had to be put down because it was going to cost $6,000 to save her. I never write reviews but if I can help just one person not go here, it’s worth it. So if you have any other place to go, go there instead.
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October 2024 by Elliot Alderson
This event happened in 2019 and based off other reviews things have not changed.
Back in 2019, I brought in my 4 month old Shih Tzu after she ate something poisonous late one evening. This was the only ER available at the time it occurred. The male vet/help took her in and told me they would need her to vomit out whatever she ate. After several attempts, they told me “we didn’t see anything unusual”, and would need to be monitored for 6 hours in-house to be sure it wasn’t digested already. They quoted me at $3k with the possibility of it being higher if additional medication is required. For the services provided already, I was being charged $800.
I told them no, I would rather go to our normal vet for additional services in the morning. The male vet who was helping/quoting me, got offended and threatened to call animal control on me if I did not approve. I left telling them to go f themselves.
The following morning, I took my dog to her normal vet to run more lab tests. They found everything to be normal and very high chance that whatever she ate came out when they had her vomit. My vet was disturbed and shocked when I told them about the experience I had. They lied to me to squeeze more money out of me.
Ending this whole ordeal, I was visited by animal control to question me about my dogs health. I showed them the lab results from my vet and that my dog was doing well. I told AC this place was overcharging and trying to take advantage of the situation. To which they left without saying anything.
Do not take your pets here. They will take advantage of you and your situation to squeeze money out of you.
PS: My dog is healthy and doing well today after 5 years.
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October 2024 by Celeste Avina
I unfortunately had to bring my dog of 17 years put to sleep. It was the hardest thing I ever had to do. The staff and doctor was compassionate and amazing. They went through paperwork and explained everything with grace.
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October 2024 by Alicia L
Don't come here it took almost 3 hours to get attended and for something we already knew and had to wait more for the dogs medications that took another 2 hours to get
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October 2024 by Chris Kelly
We just had the absolute worst experience at Crossroads!
The heartless vet tech that was doing triage tonight 09/29/2024 at 6:30 PM had zero sympathy. He would not listen to us.
Our 15 year old cat was dying. We got there and the vet tech took our cat in the back, said our cat had good blood oxygen levels so it was going to be a four or five hour wait.
Our cat was literally having agonal breathing in a cat carrier in the waiting room. We knew she was going to pass but we didn't want her to suffer. We literally just wanted to put her down so she wouldn't be suffering.
After several attempts at trying to expedite the situation we finally left and our poor cat ended up dying in the car 5 minutes later.
I would never treat an animal or another human the way this Vet Tech treated us.
He should never be around animals or be allowed to interact with people who's pets are in distress and dying.
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September 2024 by Dianna F
Came because my cat could have a possible blockage and was told to go to another hospital because my pet was not critical. I even called before going and they agreed to see my cat. Took my cat to another hospital and turns out he needed emergency surgery.
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September 2024 by Esther Rosas
Terrible!
I took in my 3 year old maltipoo because she had a deep cut on her neck. We arrived at 6pm and were instructed to wait because the doctors were going to change shifts. We waited for two hours. I asked the lady at the front desk how much longer it would take since it had been a while. She said “let me get you an accurate wait time from the doctor”. She came back and said the Dr has entered surgery and it would be another 5-6 hours before they could see our dog.
The staff needs to be more considerate of their patients. I wasted 2 hours waiting for my dog to be assisted and was not given the option to go somewhere else since no updates were given until I asked. It’s an emergency vet, people go there after hours because it can’t wait until the next day. Organize it and treat it as such! Time is of essence.
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August 2024 by Maria Parra
Horrible I hate here, they made me spent all my money not only that I had to borrow money just to do it, this place will always give you a ridiculous amount of money. When I ask my friend who works as a veteran they told me that price was ridiculous. They charge me $4,330. NEVER COME HERE
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August 2024 by Dee Sweet
This was the worst experience I've had. They nickel and dime you with everything. My puppy broke his leg. They showed no compassion. They charged $150 to see him and each time I needed something done they charged you first before doing the service. At first they told me it was going to be $1048 for some xrays, meds and for a orthopedic surgeon to look at the xrays amongst other things. I said no! I got outta there spending a little over $500 for two xrays and some meds and no splint. Yes you heard that right.....they sent a puppy home with a broken leg with no splint! When I went to my vet they couldn't believe it!! This place is absolutely horrible! I would never recommend anyone coming here. AVOID AT ALL COSTS!!
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August 2024 by Andrea Santana (Andy)
3am scare and needed medical attention for my dog Benito. This emergency vet and staff were helpful and eased Benito’s pain.
After I checked in and filled out their paperwork, they assessed my dog and took him to get his vitals. Shortly after we were allowed in an exam room where they laid out the plan for Benito. (We played around with the plan due to the cost).
We left in better condition around 6am. Will return if I ever need to!
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July 2024 by Martha Ramirez
RUN AWAY FROM THIS PLACE!!WORST EMERGENCY HOSPITAL, ALL THEY CARE IS MONEY. VET WILL ADVISE TO EUTHANIZE WITHOUT HAVING THE RESULTS FROM LAB OR SPECIALIST. IF YOU LOVE YOUR PET DO NOT BRING THEM HERE.
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July 2024 by Kimberlee Davis
Very kind and caring overnight staff
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June 2024 by Zaira Ibarra
Horrible experience don't waste your time they don't help at all they just money hungry but before they see your pet they make you wait for hours highly not recommend it
