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May 2024 by brittnie tapia
They need an employee specifically for the tire center front desk and should call for help from another tire center or store employee when the line gets long. The tire center employees themselves are nice and took good care of my car (all 4 tire sensors changed & 1 tire replacement) but other reviews are right that it is hard to get a hold of them over the phone. I gave 3 stars because their customer service definitely needs improvement. When I was picking up my car on the weekend, there was a line of about 7 people waiting with only 1 tire center employee at the desk frequently leaving to go to check a car. There were many moments I was waiting in line that there was no one there, and even when tire center employees walked back and forth nobody else offered to help even seeing the long line (up to the door) I was shocked. It is also not clear where the line was or if there are two lines: 1 for pickup after car being worked on or 1 for service? When I first came in I unknowingly cut people because I went directly to the register without noticing there were others following a yellow line on the floor (there are batteries right there that make it look as if people are shopping), but when I came back to pick up my car I noticed there is a sign hanging from the ceiling for pickup, but again no indication of where to wait in line. This is frustrating because I had already waited almost 2 hours for 1 tire change (with appt) and I had to wait in the long line with about 7 people who were barely coming in for service. After waiting for 15 minutes I went to ask a tire center employee outside for help and they said they would help me inside so I went back to my cart in line and they were yelling across the room for my car make and model with a customer right in front of them. I was so confused and found their whole process unprofessional. They handed me my keys as if they had done their job and were expecting me to leave, but good thing I asked where my car was because it was parked all the way by the gas station and not in the tire center parking where I left it which I would have never known. If you've been to this costco you could imagine me searching the entire parking lot for my car which is sometimes mayhem. I am not saying the tire center worker was at fault, most likely overwhelmed due to no one else helping. But their customer service definitely needs to be improved.
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March 2024 by Reign
Henry went above and beyond for me. I came 5 minutes to closing and he helped me with enthusiasm! I have a 8 hr drive home and my tire was feeling wonky. He tightened all my lug nuts on the tires for a safe travel home and turns out the driver tire nut was a little loose and thanks to him I feel more confident in safe travels.
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November 2023 by Jesus Fierro
Good service
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August 2023 by Alexandria Bailey
Made an appointment that wasn't honored. Tried calling to make another and was hung up on multiple times.
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June 2023 by Jeffrey Sorensen
I had an appointment, which was tough to get. I had a difficult time getting my car to the tire center because the entire parking lot in front of the tire center was ripped up and traffic was jammed in the few remaining aisles and I had to drive around behind Costco to get to the tire center. Tires and air sensors are now very expensive. They did the job as expected with not a single speck of dirt or grease left behind. The down side was that it took 2.5 hours with an appointment, and they don't have a comfortable place to wait.
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May 2023 by Tiffany C.
I love Costco. I can't say enough great things. I called because I desperately needed a new set of tires. They had a full set in stock for my car and said they could even squeeze me in for a same day appointment within the hour. The price was comparable to other quotes I received but Costco guarantees their tires for a certain number of miles or they will prorate and give you a portion toward your next set. They also do all tire rotations included. That alone is worth it!!
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March 2023 by Darryl E.
Slowest costco tire center I've been! 1 person working on their concierge. I hope they added more people to cater all their customers.
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November 2022 by ignacio ramirez
Bad experience at battery place at costco managers. Leo. And sherl bad customer service. They are. Rude and have no manners i dont know. What they did to get that job there as supervisors
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September 2022 by Abraham A.
Brought my car in for new tires. Couple weeks later I decide to have my struts done. Shop shows me my key. Costco was the only other place to touch my tires. I pay the extra to ha e the locks removed. I went back and spoke to the tech on-site. I politely asked to speak to the manager. She let me know he was gone for the day, showed her my key and explained O was not looking for reimbursement. But I would like to let the manager know so he can use this as a training opportunity with his techs. She apologized and gave me his name, took my number and said he would call me. I thanked her, 1 week later and no call. This is the second time this happens at this same shop. Buyer be weary. I wouldn't have anything installed here.
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September 2022 by Ramon C.
Great Customer Service. Any issues with your tires, they will help you out. I always buy my tires from Costco. Can't beat the quality and the price!
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September 2022 by Ricardo Aguilar
Poot costumer service, have been trying to reach them for about a week and nobody answers. :((
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May 2022 by Daniel R O.
After a short drive and waiting not to long in a few person line. I was told I couldn't buy food at the food court without a membership. That's bs when was this a new rule. I've always eaten at most Costco food courts without a membership. That was really disappointing. Only car to this location cause my grandfather took me and my brother here for the first time to get Costco dogs.
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May 2022 by Jilma B.
I never thought of giving this Costco a bad review. It only takes one rotten apple to spoil the rest. As I am driving home from work today around 5pm, May 2nd, I decided to stop by for a bottle of wine, which who am I fooling?? Going in for one item and coming out with like 15-20plus in your cart. No problem, i work hard and can buy what I wish most of the time. It really got to me that the male cashier helping me gave me such a rude attitude that after 15yrs of coming to this Costco everyone seems to be normal and nice until today. I paid over $400 on this run just to walk away upset wanting to cancel my membership. Well after paying my bill I asked the cashier if he had a spare box for my items, he looked down the floor by his side and around the store with a rude reply saying "yes help yourself, there's some here and over there" ...... I can read people because I am a salesperson and the tone and body language he gave me was rude and despicable, it really is unusual because it takes one second to be nice and courteous like most other employees to say the least. Someone please teach this male cashier how to treat customers.
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April 2022 by Pilar C.
Horrible customer service. The cashiers instead of approaching politely, they start bickering.
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April 2022 by L B.
My car ended up with a nail and this tire repair in Norwalk was the only one with availability. I just looked at the tire repair what a joke .. seriously the sloppiest work I have ever seen . They made the whole puncture even bigger than it was and it's the most chaotic looking patch I have ever seen or have had done to a tire.
