Costco Tire Center is a popular tire service provider that offers a range of services, including tire replacements, air sensor changes, and tire rotations. While the tire center employees are generally described as nice and helpful, the overall customer service experience can be inconsistent. Many reviews mention long wait times, even with appointments, and a lack of clear communication about the process and where to wait in line. The tire center appears to be understaffed, with only one employee frequently leaving the front desk to assist customers, leading to frustration and confusion among those waiting. Despite these challenges, the reviews highlight the quality of the work performed, with customers noting that their cars were well-cared for and left without any dirt or grease. Costco's tire warranty and included tire rotations are also praised as valuable benefits. Overall, Costco Tire Center seems to provide reliable and affordable tire services, but the customer service experience could use improvement, particularly in managing the high volume of customers and providing clearer guidance on the process. Customers who are willing to be patient and persistent may still find the tire center a convenient and cost-effective option.
Henry went above and beyond for me. I came 5 minutes to closing and he helped me with enthusiasm! I have a 8 hr drive home and my tire was feeling wonky. He tightened all my lug nuts on the tires for a safe travel home and turns out the driver tire nut was a little loose and thanks to him I feel more confident in safe travels.
September 2022
Great Customer Service. Any issues with your tires, they will help you out. I always buy my tires from Costco. Can't beat the quality and the price!
April 2022
My car ended up with a nail and this tire repair in Norwalk was the only one with availability. I just looked at the tire repair what a joke .. seriously the sloppiest work I have ever seen . They made the whole puncture even bigger than it was and it's the most chaotic looking patch I have ever seen or have had done to... read full comment
