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June 2024 by Anonymous
This store is a disappointment. Better deals and better service at att.
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June 2024 by brian safdari
THIS STORE IS A SCAM! They added a 2nd line to my account and told me it will only cost $.75 a month. A few days later I called Verizon and they had lied to me and added a Iphone 13 to my acct without my authorization. DO NOT BUY FROM THIS STORE!
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April 2024 by Chyi C.
I went in for a second time because I had an issue with porting number from another service provider. The prior gentleman who helped me was very helpful, but this time, I got Nando. When he found out that I wasn't there to buy anything, his entire attitude changed. He didn't really care and just told me that it is common to take a few days to port a number and asked me to just wait. I later called Verizon and found out that there was an issue with the porting and the Verizon rep (i.e., Nando) should have been able to help me. Avoid Nando unless you are there to buy something....
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April 2024 by Bryan Neal
Great experience at this location. Largely due to the staff who actually care about the customers and want to help solve their issues.
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April 2024 by Megan Sharief
Horrible customer service and beyond unprofessional. My husband, son and I walked in the store 20 min before store closed. Two employees were in the store, one just left. Before we even were asked to be helped the employee stated- did you want to schedule an appt for tomorrow- we don’t have time to assist. The store was still open. As we shopped around, I waited for him to finish talking to the customer he was speaking too. I asked him what the store policy was, as the store was still open. I asked for a store manager name/or district manager ( since the store was still open:I had not even been given a chance to share what I needed). The sales men went to the back- which took more time then needed and prob could have assisted. He gave me a sticky with an email and 1800 #. I asked him what the policy was for Verizon. He stated “ I have a family I want to go home too, I know you came 20 min before the store closes but we need more time” I told him he didn’t have to be rude and that I didn’t understand why we couldn’t wait. He then walked away and continued to rant- my name is Francisco do you need me to spell it/ here’s my last name. My husband then turned around and said, he man you don’t need to be rude- she’s walking out- I turned around and told him- your very unprofessional and rude. I asked you a legitimate question- with no profanity and respectfully- your attitude and tone is completely out of pocket. What was extremely demonstrated was the employee’s comfort to engage in that way and provide an email and a tech support number with no concern for his behavior. I’ll definitely will get in touch with the store manager/district manager and notify customer service. However it is key to recognize unprofessional service. Especially that this is a actual Verizon store. Unfortunately these individuals have no training or accountability it appears in professionalism or customer service. It’s not that service was denied before operations completed alone, but the delivery and entitlement to be so rude.
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April 2024 by Alfred B.
I must say thank you to Fadia( store manager) and Nando. They have been very helpful and professional, but as for Verizon as a company and their online and over the phone customer service ! Can I say that they are bunch unprofessional, inadequate untrained ......S ?! Well, I just did.
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April 2024 by Dikran A.
I returned an equipment to this location about 5 or 6 weeks ago. I am still getting bills from Verizon saying that the equipment was not returned. Verizon and its stores are not communicating regarding this matter and I keep harassed. Very unprofessional and disrespectful company. One hand doesn't know what the other is doing. Disgusted.
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March 2024 by Shadi K.
Shane is great! This location has a great staff and working system. It's busy and gets each customer in and out. Shane helped my family with an upgrade and handled all the obstacles along the way. Thank you Shane and the Porter Ranch Verizon team! Keep up the great work
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March 2024 by Sabrina S.
Horrible customer service and beyond unprofessional. My husband, son and I walked in the store 20 min before store closed. Two employees were in the store, one just left. Before we even were asked to be helped the employee stated- did you want to schedule an appt for tomorrow- we don't have time to assist. The store was still open. As we shopped around, I waited for him to finish talking to the customer he was speaking too. I asked him what the store policy was, as the store was still open. I asked for a store manager name/or district manager ( since the store was still open:I had not even been given a chance to share what I needed). The sales men went to the back- which took more time then needed and prob could have assisted. He gave me a sticky with an email and 1800 #. I asked him what the policy was for Verizon. He stated " I have a family I want to go home too, I know you came 20 min before the store closes but we need more time" I told him he didn't have to be rude and that I didn't understand why we couldn't wait. He then walked away and continued to rant- my name is Francisco do you need me to spell it/ here's my last name. My husband then turned around and said, he man you don't need to be rude- she's walking out- I turned around and told him- your very unprofessional and rude. I asked you a legitimate question- with no profanity and respectfully- your attitude and tone is completely out of pocket. What was extremely demonstrated was the employee's comfort to engage in that way and provide an email and a tech support number with no concern for his behavior. I'll definitely will get in touch with the store manager/district manager and notify customer service. However it is key to recognize unprofessional service. Especially that this is a actual Verizon store. Unfortunately these individuals have no training or accountability it appears in professionalism or customer service. It's not that service was denied before operations completed alone, but the delivery and entitlement to be so rude. I have emailed the email provided, given it was after 7- therefore there hasn't been a response - fadiamayor- which was the only information along with the tech support #.
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March 2024 by Glenn Milliken
Rudest employee ever. I asked him to step outside and talkto me. Refused and went in the back.
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March 2024 by Suzanne W.
I went back to Verizon in Porter Ranch today for help with my phone charger. I was the first customer in the store, and was lucky to get a kind rep named Josh. He was patient and thorough, and promised me he would not abandon me until we repaired everything. After testing and working on the charger, he proceeded to fix a problem I had receiving texts. This took a while, but Josh was patient even though it ended up taking over an hour. Once both problems were resolved, he suggested I might want to buy a backup charger for my phone. He was genuinely helpful, not hard sell at all. He even showed me where to get a discount coupon for it on the app. I left the store feeling well cared for and even more knowledgeable about my phone.
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December 2023 by Rudy Amaya
What'd you go get my phone activated? To try to charge me $35. I went elsewhere.
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October 2023 by Michael Lee
I went to the other Verizon store on Chatsworth St cause it had better reviews. Mistake. That is a terrible store. I ended up going to the Porter Ranch location and had better help.
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October 2023 by Brenda Lozano
I loved this store
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October 2023 by Deanne Tanedo
Came in to upgrade my phone. Our specialist, Pablo, told us that we were not eligible for an upgrade since we were grandfathered in to our current family plan. Long story short, even though we were clearly eligible for an upgrade, he didn't want to help us because we didn't want to update our family plan. Because he wasn't going to get his commission out of us, we were completely dismissed of other options. He even suggested going to Best Buy or Walmart to get a phone at retail cost and that they could activate the phone from there. Such a horrible experience. We went to a different Verizon and was able to get my phone upgraded with no hassle.
