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October 2023 by Sheri C.
Vanguard subcontracted my move to Speedway Moving and Storage. They were the WORST!! The men (Eastern European, NOT American Vets, who spoke minimal English) showed up late with a truck without a lift gate. They apparently stored my things outdoors after pick up because when I finally got my belongings (several weeks LATE!), several items were missing, EVERY item had water damage, and most had broken parts and/or scratches. I filed a claim with pictures. Their insurance company (Anthem Claim Management) said they would "suggest" that Speedway send me $267 for all the damage and lost items (not the thousands they were worth) but only if I signed and had notarized a statement that I wouldn't sue them or say anything bad about them. Anthem wouldn't pay me directly and no guarantee that Speedway would actually send me the money. I think all parties acted in bad faith if not outright misrepresentation and fraud. Avoid them, and especially Speedway, at all cost.
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September 2023 by Kelli M.
Wow...15/15 horrible reviews! I can't get my concerns addressed by whoever it is that is texting me to get me to pay my pick-up bill. I can't even get her to tell me her name. I think it is Roberta or Olga but since I don't know her name, I am calling her Olga. Usually, companies want their employees to identify themselves. I did try to pay her in the manner that she requested. Copies of two cashier's checks (for pick-up and delivery were photographed twice (front and back) ...the bank said that this wouldn't work and Olga said it didn't work, so I was asked to wire money for the drop-off instead. The money from the checks was deposited back into my bank account. Today, I got a next saying that I owe them money and that it was wrong to stop payment on the checks that she said they couldn't deposit. Before I pay them, I want to reimbursed for the nonexistent boxes, I want all documents pertaining to my move sent to me, and I want the following issues addressed! I don't feel that these requests are unreasonable.1. Three men from Vanguard show up, two who don't speak English and a foreman who kind of speaks English. This was arranged by Amerisafe but that is a whole other bed review. He tours the house and tells me that it will cost another $10,000 dollars to move everything. Originally it was $15,100, then I added boxes and it went up $3,091 to over $18,000, and on moving day it went up to over $28,000. BTW...I am moving from CO to IL.2. I declined the extra $10,000 and instructed them to move as much as they could in the truck that they brought, focusing on the furniture. I had already loaded enough boxes to be stacked upon the furniture.3. Although I had paid for packing assistance and boxes, the movers didn't bring boxes with them. I had ordered 30 each of small/medium/large boxes, 15 garment boxes, and 20 art work boxes (I think). If these were in the truck, they would have had to have been unloaded before my furniture was loaded into the truck. 4. They were here from 1200-1830 last Friday. At 1830, the forearm demanded cash payment. When I questioned that, because I had paid Amerisafe with a credit card, he repeated cash, Zelle, Cash App, or go to an ATM. Anyway, I couldn't get him cash using any of those methods, which resulted in the cashier's fiasco the following morning. While I was gone, neighbor's reported that the movers had left the porch and went back inside my house. In my stressed state, I hadn't locked all of the doors.5. When I returned home, I asked the foreman if the empty boxes would be left because I would still have to pack, or if I would be reimbursed for them. He said he wasn't sent with any boxes.6. After they left, I found a mostly empty box of croissants, multiple pop canes, and multiple water bottles on the garage floor and garage shelves.7. The following Sunday morning, the truck arrived in IL. They went through the same instructions with my husband...still not able to get cash. The movers left in the truck and said that they would be back the next day at noon. Hence, the money that was requested was wired on Monday morning.8. The movers, and the truck, did not show up on Monday. When they called my husband to say that they would be there on Tuesday instead of Monday because they were "working". He said that there would be a charge of $250 for the delay in drop off.9. Tuesday morning, the movers arrived and put everything in our living room. The furniture that they took apart was not reesembled or even placed in the correct room. I don't know if it is all there because there were no inventory checklists and no documents to be signed. The moversjust disappeared.I know that this company is completely unprofessional and I truly believe that they are scammers as well...breach of contract, fraud, and elder abuse come to mind.
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March 2023 by Vicky A
First, on the day of the move, a $100 bill was stolen from my wallet. When I complained they says I just misplaced it. Really, misplaced it outside of my wallet?? It was there that morning and gone by noon. Fast forward to today. I had another moving company move my storage unit items, last moved by Agosti. I see now they stole a ton! Most of the items from my trip through Europe are go to, my dads army uniform and my mothers wedding dress! What sort of sick person steals such irreplaceable items that meant everything to me!I wish we could force their business to shut down, they are liars and thieves! And I know it wasnt the guys from today because we didnt use the truck, I watched every item moved. HORRIBLE to steal pieces of someones life!!!!
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January 2022 by Rushmi G.
WARNING!! Do not use this company. They are crooks. They use their drivers as movers who have NO professional experience. All the staff are Russian and barely understand what you are saying. They never answer the phone or return voicemails. The owner OLGA MOISEYEVA #818-263-4124 is running a corrupt business. Do not use them!! They go by 2 names Vanguard VanLines or Speedway Moving and Storage located in Northridge, CA. Our household items took a month to get delivered ....way over the deadline date. Also, several items are missing and damaged. They are not professionals and are running an illegal business. They only want your money with no professional paperwork. Everything is hand written. Yelp forces me to put on 1 star to be able to post my review.
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September 2021 by Steve K.
Straight up, don't trust these fools, or their band of cohorts. USA LOGISTICS. watch for the trick QUESTION " WHAT IS THE FIRST OR SOONEST DAY THAT WE CAN DELIVER" This is the day they start there 21 days to deliver time. Would never use them again.
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December 2020 by Brian Keith T.
I didn't choose to go with this company, I got suckered into using a broker (Independence Van Lines, who told me they were not a broker on the phone! I will be writing a review for them after this.) I would not have chosen this company, going off of reviews both here or on BBB. So far it has been two weeks since everything I own was picked up, and no one can tell me where my things are or when they will arrive. When I call, I'm usually not able to leave a voicemail, but someone will text me back saying they are "trying to find a truck." How are you trying to find a truck, are you not a MOVING COMPANY? The lesson, avoid this company like the plague, and avoid moving company brokers who will fleece you and then go with these people against your will. Hopefully my stuff shows up someday, otherwise what, I call the police? This experience has been a nightmare.
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November 2020 by James C.
Terrible customer service department and they delayed my shipment by over two months. AVOID!
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August 2020 by Will B.
If there was a criminal outfit this is it. Half of our families belongings were destroyed the other half stolen. This is a criminal outfit beware please don't use them. Even our baby books and first outfits gone. The cherry on top the agency they said which insured them called and said they are inactive. I personally will take every legal course I can to make them pay. The 20k total loss in personal belongings horrible but our baby memories were priceless if I could rate this as a criminal enterprise I would. Nothing but liars and thieves. I dare anyone to dispute my claims I have receipts.
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July 2020 by Kelly G.
Vanguard Van Lines is the worst moving company around. Hire if you want broken/missing items, to be overcharged and ignored. I followed all the steps to get reimbursement only to be met with ignored calls and emails. I am owed hundreds of dollars and this doesn't even cover a fraction of the cost of what was damaged. This company should be shut down.
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July 2020 by Rahman A.
I wish I could give them a Zero stars. They aren't even deserving of a half a star. They ruined our stuff, lost some of our stuff and their customer service is absolutely horrendous. DO NOT USE THIS COMPANY!!!!
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February 2020 by Christine S.
Oh how I regret not checking Yelp before contracting with this business for my move from LA to Florida last August. I confirmed the ability to store my items in Florida upon arrival as I didn't have a destination at the time I departed. One quote upon scheduling with condo size and contents. Day before scheduled move and nobody called to confirm arrival time. I start trying to make calls, finally get through to someone and they act like I'm in the wrong. Next morning: nobody shows. More calls, more acting like it's no big deal. Two days later I finally have someone else scheduled to pick up my items. Local crew, it seems. Very pleasant.... until the end of the pick up when the gross miscalculations appeared. My move is costing me well over double of initial quote but it's too late to do anything at that point as everything was already loaded onto the truck. Now, several months later, I find out my items haven't even left LA!!!! My items are in storage in LA, NOT Florida!! It's apparent Roberta is on the other side of the ALL CAPS TEXTS "WE REQUIRE PAYMENT OR WE WILL LIEN" when DocuSign's for the monthly invoices haven't been sent for storage fees (typically invoices are sent with DocuSign's that follow within the next day or two). Don't do it, people, don't do it!!!!!
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January 2020 by Lee W.
This moving company is a BIG SCAM! Basically, David Gibson will issue a quote. Roberta Hochberg coordinates the pick and then communication is shut off. Once the company fails to communicate and deliver your belongings after 3 weeks...you will reach out and ask for the location of your belongings. Roberta will communicate that she is working on it but never have anything coordinated or delivered for another 3 weeks. Phone calls will not be answered and I have received one email from Roberta. It's been 6 weeks and I'm pretty sure Vanguard Van Lines stole all my belongings. Therefore, if you would like to be part of a SCAM, use Vanguard Van Lines.
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January 2020 by P S.
Broken promises, shoddy workmanship, grossly misleading quotes, outright lying, and (if it even exists) horrible costumer service/care with zero followup.If you are interested in details message me. Anything i can do to help you avoid heartache by making an informed decision...
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December 2019 by David H.
I have moved 11 times in my life and have been reasonably happy with the first 10. My experience with Vanguard was beyond horrible!! I had them come out weeks before the move to do a visual inventory to reduce the risk of them underquoting me, or miscalculating the pack time. The first issue was the packing. I chose to have them pack most of my stuff, and it was clear that the two packers brought along a relative to help them out and she was inexperienced with packing. She was simply wrapping paper around very fragile goods that definitely needed bubble wrap for instance. They told me they could complete the packing and moving my goods into the truck on the same day. I challenged this because I've never had another mover be able to do both jobs in one day. They were late to arrive, and they still were packing at 7:00 pm when I had to leave for a farewell party. I checked in with them at 11:00, and they said they would need to come back the following day to complete the packing. I left to run some errands and when I came back I found several large items like bar stools, a microwave oven, and several drawers that had not been packed, so they had to come back a third day. The crew that showed up at my new home was the worst! They were fighting with each other, they told me I was responsible for telling them how to reassemble my beds, they didn't have a clue about how to reassemble a china cabinet that had been broken down into 6 parts at my old house. When I unpacked all of my stuff, all of the platters from my kitchen were broken. Several of them were hundreds of dollars each that I had collected from my travels around the world. All of my Banana Republic sweaters got to me, but none of my Gucci Cardigans that are all around $1000 each showed up, so this is clearly theft. I had 5 of them that never surfaced. All of the items they neglected to pack in the penultimate packing like the bar stools and the microwave oven never showed up. Total loss and damage amounted to $13,000. I chose not to purchase extra insurance because in my past moves, any damage I sustained was less than the cost of the insurance. I called the company to complain about the shoddy packing and the theft and was merely told to re-read my contract and to pay special attention to the details about declining the insurance. As a result of not purchasing the additional insurance, I was only due $0.11 per pound for the items that were missing, and was offered to settle on a reimbursement of $119.00 for a $13,000 loss. I'm sure anyone who has read this far will not use Vanguard. If you have already signed up, be sure to buy the extra insurance. These people are thieves and incompetents. Worst Yelp vendor experience of my life.
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November 2019 by Christina Garcia O.
A LOT missing and most items arrived brokenI'm posting for a friend who used these miserable monsters when she moved from California to Florida. Still missing several bins, the bins that did arrive are broken and/or missing lids; irreplaceable photographs and portrait are lost, they don't know where; flat screen TV arrived shattered, a lot of items are just ruined because they're broken. Ended up paying more than the estimate. Not a responsible company, no one ever picks up the calls or returns them, impossible to get answers or even someone to talk to. AVOID THESE MONSTERS!!!!
