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April 2024 by Jennifer K.
Customer service. They have a rule for the fitting rooms not allowing a parent to go in with their child. I'm sorry I am not letting my child out of my sight. A child being in there alone anything can happen. Molestation, kidnapping and/or rape. Definitely will not be shopping there anymore. They don't even deserve one star.
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March 2024 by Lucas Capano
Very good clothes!
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February 2024 by samanta alvarez
Good prices but a bit messy
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February 2024 by Andrew Fraley
Pretty good selection
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February 2024 by cony kafie
I found what I was looking for at a good price, the line to pay was long but the cashiers were fast, I returned 1 product quickly and without problem, I love shopping here!
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February 2024 by Michelle Basulto
No umbrella's
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February 2024 by Arnoldo Linares
Good place, the most complete of all the ones I visited
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February 2024 by Lyn Davis
They have great shoes for my husband and myself and very nice clothes and handbags and things for the house you can't go wrong shopping here did I forget to say jewelry as well not just costume jewelry but real gold and silver.
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February 2024 by Patricia Fuentes Calderon
I liked the performance
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February 2024 by Jason Serrato
I came in a while ago for the new year and all workers I encountered cleaning up areassmiled at me and greeted me. They already have valentine's things. Lots of great finds with prices that beat the mall and the store was pretty neat.
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February 2024 by Aye Z.
I work at a reseller and I have NEVER been more humiliated, uncomfortable, embarrassed, gas lighted, and infuriated as I was today. I arrived at Ross on 19330 Plummer St. Northridge, CA 91324, just after 9am this morning. I anticipate racially motivated behavior as I have lived a little and understand how certain demographics operate. At about 12:15pm I decided to go to the restroom. At this point I've noticed several employees casually putting items back either in my aisle or an adjacent one. I proceed into the restroom assuming they are on their earpieces communicating and watching me to ensure I'm not stealing anything. 5 minutes after sitting down there were about 2 or 3 separate knocks on the stall door. It's locked, there are feet you can see. After about 15 minutes in (high protein diet lol), I hear a woman's voice stating, "Hello? Excuse me!" clearly trying to gain my attention. Perplexed that a woman is in the restroom as I'm defecating, I respond uncomfortably, "Yes?" ***CAMERA RECORDING STARTED*** Here we go...She then states there are people waiting for the restroom. I respond, "Ok, well they are going to have to wait,. Are you serious? This is ridiculous!" She presses on, "You've been in here 30 minutes and there are 3 people waiting." I'm completely at a loss for words. It's bad enough I'm in here, at a public place, using the restroom. Perturbed, I said, "Lady, are you going to take me off the pot yourself? She said, "no." I quickly said, "OK, BYE!" Then I double down. "RIDICULOUS!" Her response verbatim, "SHUT THE F UP!" As she exits the restroom. At that point I didn't even respond. I wanted her to think about how stupid she sounded. I asked for the name of the woman, Stephanie. I proceed to the front. In actuality, I know what this is. They've been watching me and this is Stephanie's opportunity to flex her perceived power on me. I get to the front and ask one of the young ladies for a manager. She stated she was the manager and I asked for her name. Sure enough, that was Stephanie. I said, "Oh, you're the one that just told me to shut the F up in the men's restroom." She says, "Because you called me a whore!" WHAT!?!? I don't even talk like that. Never mind you were arguing with me in the MEN'S RESTROOM while my pants were down. You see a, who you think is young black man, in your store and you go to all the old predictable tropes. I was aggressive. I was using foul language, etc. I'm laughing inside because I recorded the whole thing. I just left and went back down the aisle to continue my shopping. Now have to leave the store due to speaking to the employees disrespectfully. "Ok, fine. I'll leave, but you're going to call the cops first." I go to the front, set my cart aside, and sit near the entrance waiting for the police to arrive. 5 mins go by and I tell him that I'd like to pay for my items and leave as I just spend 3+ hours shopping. "The district manager has been notified and police are on their way so we are past that point." I sit back down. _ sat there another 10 mins. Eventually the second guy came over to me and said that Stephanie was willing to give ME a final chance to let this go before the cops showed up. I laughed and said, "Ok, that was a wise decision." He personally checked me out on register #3. I spent over $1200 and I wasn't even done shopping but just wanted to leave this place. After I finished paying I walked over to the store managers sign, took at picture of her contact information, and came straight home to write this review and email it directly. I get plenty of racism. It's never at TJMaxx, never at DD's, never at Marshall's, for some reason, it's ALWAYS at ROSS when it happens! All they see is skin color, get in their feelings and this is the result. This was one of the craziest experiences I've had in my 3
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January 2024 by Vijay C.
Not sure why all the negative reviews. For anyone who has been to a Ross or a Marshall's or a Burlington or anything akin to this type of store, it's pretty much what you'd expect. You have a bunch of low cost clothes broken down into sections, then shoes, exercise equipment, a smattering of furniture or home goods and then a mish mash of other random things. Sure it's disorganized and messy. Sure the inventory is hit or miss. Ultimately the fun is digging for value. If you go in expecting to find something versus just enjoying the hunt, then naturally you'll be disappointed. If you just go with no expectations and just being pleasantly surprised when you do find something then that's the joy of these stores. If you want something fancier or better, go to tj maxx or Nordstrom rack. Just be realistic about what you get at Ross and review accordingly.
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January 2024 by Kevin G Lainez
Terrible trash items all over the place on the floor items from different departments mixed up
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January 2024 by Daniel
Exelent place to purchase clothes
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January 2024 by Patty B
This store have bad service, bad customer service and specially the manager , and the store is very messy and no cashiers, big lines and long time to wait.......I returned something and I couldn't because the manager said no!I went to another Ross and I return it..I'm never going back to this especific Ross. I usually expend money each weekend buying in this Ross, "forget it" I'm not coming back to this store.I wish the supervisor reads this comment and make some changes to this store with the employees and manager's...
