-
December 2023 by Bruce Freedline
Prescription drugs are less expensive than other pharmacies and service is great
-
November 2023 by Inga L.
It's my favorite place to go 10 minutes right before closing so I can bug the box men in the back working late. I'm just kidding. It's honestly the only supermarket in town open so late, and I swear it has absolutely nothing to do with getting to see the beautiful asian lady that closes.. Oh, and their meat is amazing, too. Best meat in town. Genuinely best slabs I can find in town. And the check out dudes seem like great guys. Considering how much bs I've seen them put up with on a daily basis and always smiling. It's just too bad I don't know the Asian lady's name. Otherwise, I'd give it a 10+ . For now, it's just a hard 10.
-
October 2023 by Thiago S.
Terrible service, cashier doesnt know anything. Kept arguing with a customer instead of calling security or manager. Clearly under a bad mamagement.Have been to many different Ralphs and employees always nice. Wont be coming back here even tho its literally 3mins from my home. I rather drive 15mins to another location.
-
October 2023 by Nancy Q.
Of all the markets in the area, Ralph's is convenient because they open early and close very late. The prices are good. There's some options for Asian produce which helps me from having to go to an Asian market. I can always find an employee when I need help. And there is plenty of parking in the lot.
-
September 2023 by Peter M.
When you are in the mood to cook and have run out of supplies, you will need to go to a grocery store. I choose Ralph's in Porter Ranch because it is convenient to get to and has adequate free parking. But I go there for specific needs. I like their meat, fresh fruit and produce. Their fruit trays are pricey, so I get them elsewhere. And Haagen Daaz ice cream is only good when it is on sale. Water and other baked goods are better priced at competing stores. In spite of these little shortcomings, it is easy to get in and out of Ralphs and that is its strongest attraction.
-
August 2023 by Luis Lopez
It is a great store, clean and one can find any groceries we need.The one star is because of the self-checkout terminals. Those computers are in great need of a software to treat their anxiety because they seem to suffer from paranoia, which episodes, from what I have observed, are triggered by Hispanic or African-American customers. I hope they find a good doctor or programmer who has the willingness to treat their constant annoying alerts. One has to wait a while for an attendant to clear the error from the screen before we can continue scanning the products. If the store doesn't trust the customers to scan what we buy, they should just open more stations attended by cashiers, instead of annoying customers with the pulsing lights and loud voices coming out from the machines.UPDATE: Just to confirm my assumptions. The sound of the machines was removed, which is a great improvement and thank you to the programmer for listening to the feedback of the customers!There's a stand that was adapted into a self-checkout station, when it was set to be attended by a cashier. This specific machine gives more errors than the rest because of the belt. The last time I was in the store the screen showed an error with red text saying that it had to close the station. A nice lady came quickly to assist and we both had to wait for the system to reboot. As the machine came back, I asked the lady if I had to re-scan everything, but the "nice" lady whispered to my ear that I had to LEAVE. Then I turned to look at the screen and the machine seemed to have saved the previously scanned items, so I told the lady that the items were saved and I continued scanning the rest of the products.I have been a customer for over 3 years and listening to someone say that I had to LEAVE (the store) was a little weird. Instead of trying to blame customers, they should continue fixing the glitches of the machines, instead of thinking that customers want to steal the products. WE HAVE THE MONEY, PEOPLE!
-
June 2023 by Nooshi B.
DO NOT BUY A GIFT CARD FROM HERE!!!!Like another Yelper mentioned, I had the same issue with a FRAUDULENT GIFT CARD. I purchased a Nordstrom gift card for $200 on 6/2/23 and when my friend went to use it on 6/27/23 she was told that the balance was $0 and that the gift card had already been used on 6/14/23. This was my first and last visit to this Ralphs, unbelievable.
-
June 2023 by Valerie L.
This is my second review which now I am just believing that this store location is very stereotype towards race. In my situation it's Hispanics.my boyfriend and I went to grocery shop during the day and we always do self check out because it's faster and I like bagging my own items. (I'm very ocd with how I want my foods bagged). Anyhow, it was very busy and other people were also at self check out but the employee was only looking at me and my boyfriend and kept picking on us making sure we scanned everything. I have nothing to hide, I scan and bag everything, I don't need to cheat the system so I let her watch but it was very uncomfortable with just trying to check out and having someone looking at you the whole time but not watching anyone else at the other registers.I really do love this market but it's always the ending experience that is very uncomfortable that questions to continue shopping here. Sucks that they are judgmental based on appearance here.
-
June 2023 by Alex Z.
Dear Ralphs Customer Service,I am writing to express my deep disappointment with one of your store locations, which, in my experience, is the worst among the ones I have visited. The primary concern revolves around aggressive soliciting taking place right next to the store entrance, while the management seems unresponsive to the issue.The presence of aggressive solicitors creates an uncomfortable and potentially unsafe environment for customers. As a loyal customer, I believe it is crucial for Ralphs to prioritize the well-being and satisfaction of its patrons. However, the lack of action from the management at this particular location has been disheartening.I urge you to address this matter urgently by increasing security presence near the store entrance to discourage aggressive solicitors. Additionally, collaborating with local authorities and implementing a stricter policy against such behavior will help rectify the situation effectively.I trust that Ralphs, as a customer-focused establishment, will take immediate action to resolve this issue and provide a safer and more enjoyable shopping experience for all customers.
-
December 2022 by Ane V.
I have been here quiet a few times. The store is clean, free of clutter and shelves are stocked. Customer service is good. I usually use the self checkout since it is convenient, fast and efficient. Food are freshly made. Sales associates helps carry out bags of groceries to your car.
-
November 2022 by Kenny C.
I don' t even want to give one star.... Bought some gift cards at Porter Ranch location, turned out to be one of the cards were fraudulent. Told the manager named Samuel. He pulled out the rest of the card from stand, told me there is nothing he can do. Reluctant to help me. He said he would call me regarding this issue, but he never called me.
-
November 2022 by Greg B.
They have chosen a limited service model with limited check out lanes with a person. Only one was a available this morning. Most are expected to self check. The wait lines to check are substantially longer unless you have just a few items.
-
October 2022 by Anna M.
Horrible wait! Out of stock of a lot of items. They literally have 1 line to ring people up. I spoke to someone and asked if they can open another register they said no. That's all they got. I said it was ridiculous and she said she knows, nothing they can do about it!! So annoying. I will just go to Trader Joe's!
-
September 2022 by Sabrina M.
Another Ralph's with too many self check-out stations and only 2 clerks on registers... sorry, you lose us as a customer after 25 minutes of waiting.
-
July 2022 by Donna C.
Download their app and clip your coupons! They have great deals there. Also their meats/produce are fresh. Been shopping here for over 17 yrs and will continue.
