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August 2024 by David Garlick
These guys are professional and efficient- in and out but without the fries!
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August 2024 by Ahacool Kim
Quest is conveniently located in San Fernando Valley, but finding the office on the 6th floor can be challenging.
The automated check-in machines make the process quick, but it's not ideal if you don't have an ID, such as for kids. Older people may also find the machines difficult to use.
Unfortunately, there's no one at the front desk to assist, and it would be helpful if there was a bell to call for assistance.
Parking is available in the garage, but it's not free. Hoping for some improvements in these areas.
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August 2024 by naveed bsr
Worst service ever I was keep calling 20 time to make appointment no one available to help
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August 2024 by Daryl Lemick
I was a walk in. I never moved up on the list for 2 1/2 hours! After going back to cancel my walk- in, I was given a time of 12:30pm, a half hour later. However, I didn't get called in until 1:10pm. Walk-in should be seen, like every 15 appointments or one every 20 minutes. This was such poor customer service. As I was fasting since 10pm the night before, waiting to eat after 1:30pm messed up my blood sugar and affected me physically. Also, the person who did the blood draw, left me with a large hematoma.
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August 2024 by Mark Madrid
The best stickers.
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July 2024 by Sabby Kaur
My experience very good . I was sitting out side I saw the lady she work over there I
don’t know her name she is black lady
She is very nice. she help every one she amazing job without Appointment they call me soon I give her 5 points God bless her
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July 2024 by Neighbors Valley
I would never go back to this location. Not only it is very overcrowded place, they also very understaffed. However is doing a schedule for the team, either saving money thinking it is ok to make people waiting longer or just doesn't know how to the run it. Today I had an appointment @11.10am, came on time, but 40 mins later I still wasn't helped. And it is to add on top that I have a 3-hour glucose test, could not eat or drink anything. It is completely unacceptable.
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July 2024 by JM CONDOR
1.- You make an appointment online. When he goes again he has to program on the laboratory machine...and wait and wait and in the end complain, because they don't call him at his appointment time. 2.- They do not give you results via cell phone, after struggling to enter the date of your analysis because it bounces, then they ask you 3 questions about cars that you do not know and cities that you have never lived in. In the end it doesn't give you any results online. 3.- Bad, terrible online service.4. Service takes 20 people every time I go. 5. They do not validate parking but there is a notice below that if you come to Quest you should park in the parking lot. 6. More than a week has passed and no results come.... quest bad bad quest bad bad
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July 2024 by Narine Sahakyan
NICE PEOPLE, FAST SERVICE
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July 2024 by Jose Perales
The only problem is the payment for the Parkin space, which does not validate the ticket to leave the parking area because it has to be done with a credit card, and many customers do not have a credit card, as I also do not have one and it does not accept cash. .
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July 2024 by Harjinder Jandu
Very long wait even if you have appointment
No one at window to answer any questions.
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June 2024 by CND 24
Purchased a lipid panel test on line. Very easy to do the purchase on the Quest website. Did not need my primary care physician to provide the order. Check in was very easy. Had made the appointment on line and I was called in within 5 minutes of the appointment time. Test sample was done in a few minutes. Parking was free since the total experience took less than 15 minutes. Results were emailed to me within 48 hours.
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June 2024 by Franky Garcia
Went in as a walk-in. Check in stated 30-60 minute wait…after 2 hours I left! Staff is nice but extremely slow. Seems like one employee takes ONLY appointments and doesn’t help with the walk-ins. Place needs more staff. Should have went to Labcorp again like last time. Live and learn. Went to Labcorp as a walk-in after walking out of quest ans was seen within 15 minutes.
PEOPLE…DO NOT GO HERE AS A WALK IN!!!! Shot out to LABCORP across the street!! ?✌️
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June 2024 by Domenic Montino
Don’t waste your time here appointment or walk in you’ll end up waiting much longer than you should and the employees are not helpful at all. I was at the top of the stand by list for over an hour until I asked when they’d call me, the lady said after all the appointments have been called and keep in mind that’s a long list that scrolls down. They should really improve there system, why not take a single walk in after 10 appointments? But no they’ll keep you for hours and that’s pretty lame they way they operate
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June 2024 by Kyle Lee
Girlfriend had an appointment at 12:40. She arrived at 12:30 and checked in. Was not called for an hour but saw others who came later than her get called in so she asked an employee when she would be seen. They said they follow a waiting list. 30 mins later they call her in and said they lost her information. Horrible. She waited from 12:30-2:10.
