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April 2024 by Ray L.
Waited over 30 minutes for someone to come help me get a leopard gecko bc the tanks are locked obviously. I was told "Go wait by the reptiles and someone will help you out" and it's been 30 minutes. Meanwhile they've helped two kids pick out fish and helped a guy find dog food.
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March 2024 by Jack J.
Would not perform a return for an item purchased two days ago from a far away store. Couldn't provide a reason. It took 2+ hours to do the return. Within minutes of me getting on the phone with corporate it was resolved. Frustrating how hard it was to do something so simple. I would go to any other location or maybe any other pet store in general.
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March 2024 by akira dog
Go for my dogs fresh cuts
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March 2024 by Olga Rodriguez
Everything you need for your fury babies and any animal you may think of . This place has from food to grooming, training and veterinary care. I highly recommend you to come visit!
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February 2024 by LaVonne Pearce
Food was delicious and people were very nice
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February 2024 by Janeth R.
Animals are just merchandise to this Petco. This hamster is circling due to stress, infection, and or a neurological disorder. This has been going for a while. Why is no employee doing anything?
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February 2024 by Gerald A.
Let me start off by saying that I spend over $200 monthly at Petco and I'm a vital care member. I have 2 big dogs. On 12/28 I went in to buy dog food. A representative asked me if I needed assistance I said no but then I asked him if they price match? He said yes just show the cashier the ad and they will price match. I learned not too long ago that they price matching with other competitors. I get to the cashier name Jamie or Janie (something like that) and tell her I would like to price match. She advised me that they only price match with Petco.com. My response was "oh I was advised that you guys now price match with other competitors" (concerned tonality) cause how do you work here and not know this? This young girl started screaming at me saying "well look at the way you're coming at me!" I was so confused because in no way did I "come at her" what does that even mean? She then try's to get the ppl in line involved by turning around and trying to get them involved. I asked for a manager she said I would have to wait 45min for a manager to come. I asked if there was someone else in charge? (Cause how is a store running without a manager or supervisor) she then called someone to the front and I said are you the manager? He said "yeh" (Stuttering ) I said "oh cause your cashier said you were out to lunch" . The cashier Jamie/Janie behind me started saying "I never said that". I turned around and advised her I was no longer talking to her. Whatever happened to customer service? I'm 33 years old, there no need for me to coming at a youngster over a price match. Seems like Petco needs to provide better training for their associates. This was so embarrassing to me since she tried to get other ppl involved in this. I hope Petco does something to provide better customer service and experience. Shoutout to Frank he was able to assist me and do something Jamie/Janie was NOT able to do.
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February 2024 by Michelle Basulto
Got cat stuff.
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February 2024 by Amber Binkley
Omg so i just recently found out that you can groom your dog personally here. I was so excited and so was my PePe ? he was so shiny and handsome! I'm a little too excited about this .
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January 2024 by Steph J
Fast visit, clean and well stocked store. Friendly clerks.
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January 2024 by Margaret Herren
The staff (especially the young man) that helped me were very informative and helpful. My new go to for my pet supplies
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January 2024 by Bridget Venegas
This store charged my husband card twice for one transaction back in November, I’ve called the back office and talked with the store employees and manager and they have not given me my refund. They kept trying to get me to call my bank to dispute it. I had go into the store today and escalate this more. Not sure if this is a scam employees are trying to pull at this store location but shoppers beware. I’ve already filed a complaint with the department of better business bureau.
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January 2024 by Franchesco Ramos
Great service
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November 2023 by Andrew Escobedo
This place was so perfect and great friendly.. so much help around and prices are the best..
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September 2023 by Jeff Mann
The man at the Northridge store misunderstood my needs on the phone, but when I got there he helped me understand what LuLu should do and he was right and she loved what he recommended