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July 2024 by Vanessa Ocegueda
Very helpful
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June 2024 by Cindy Gil
They Made me feel so uncomfortable, like if I was going to steal from the store. And somewhat
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June 2024 by christian navarrete
Manager at this location he is very helpful
Christopher
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June 2024 by Marion Bronowicka (Olivia)
Have majority of what any pet owner needs
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June 2024 by Laurie M
Employees always helpful and friendly.
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June 2024 by Yolanda Holly
With a new pet, it’s nice to have a store that can supply you with all your needs.
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May 2024 by Patty Sandoval
Good service
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May 2024 by niyosha79
Avoid this place. It's dirty, the staff is rude, the manager is awful, and they do everything to avoid honoring their policies. If you absolutely need to shop at Petco, take the extra few minutes to drive to the Porter Ranch location where the staff is friendly and knowledgeable.
I purchased a fish from this store a week ago and when I introduced it to my tank, it was very aggressive. It refused to eat anything and eventually even killed one of my other fish. I finally moved it to a separate tank when it started acting strange and the next morning, I found it belly up.
Some animals are just jerks. No worries. I'll just return it and get a new one, right? That's when the drama started.
I arrived with the dead fish in a bag and my receipt. Immediately, I was asked for my water sample (probably expecting me not to have one). When I showed it to the cashier, I was asked to step aside and wait for a manager. After several minutes, A dour young woman who looked barely old enough to rent a car arrived and proceeded to help all of the other customers while I waited. Apparently this was the "manager" I was waiting for. Eventually, after receiving no help from her, I was directed to someone in the fish section who tested my water sample. It showed that my water was perfectly fine.
Great, I'm all set now, right? Nope. Here comes 20 more questions...
How many gallons is your tank?
What other fish do you have?
How long have you had your tank?
Did you recently change the water?
Who was the employee who sold you the fish?
All this because I'm returning a $12 fish! When she finally ran out of excuses to deny my return, she had to summon their pubescent "manager" again, who interrogated me with the same 20 questions all over again.
Finally, I was allowed to return the fish. But now she refused to sell me a new one. First, it was because I needed to change the water. "Already did," I said. Next it's because a fish had died in my tank and it might have released "toxins" into the water. She said this to me with a straight face while they literally have dead fish floating in their own tanks that they sell their fish out of. When I explained that the fish had died in a different tank, she finally relented and said "okay."
So, did I end up leaving with a new fish? Nope! They made me wait almost 30 minutes while the employee helped 3 other customers. Finally, she comes up to me and tells me that they changed their mind and won't sell me a fish; "Come back tomorrow," she says. No explanation why they made me wait there for half an hour just to tell me that.
I got my money back for the dead fish, grabbed my disappointed kids and got out of there, vowing never to spend another cent in that horrible place. I strongly suggest you do the same and take your business and hard-earned money literally anywhere else. This place needs new management and training.
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May 2024 by Lamar J Singleton
This
Store has absolutely the worse customer service ever! Arrived 8:59 to get dog food because I got off work late young chick at door refused to let me inside even tho customers were still in Line. Lady was very rude and lazy seem likes she wanted to leave work right away……worst Petco in the valley now my dogs have no food tonight what trash ? location
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May 2024 by Elbert Kim
This place has good prices on cat supplies. With that being said, I don’t think I’ve ever come here and not stood in line to pay for less than 15 minutes. It’s always just one person and 6 customers and some lady asking the single cashier to scan an unscannable coupon.
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May 2024 by Harvey A Lawson
they had the dog food that I was looking to purchase
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April 2024 by Ray L.
Waited over 30 minutes for someone to come help me get a leopard gecko bc the tanks are locked obviously. I was told "Go wait by the reptiles and someone will help you out" and it's been 30 minutes. Meanwhile they've helped two kids pick out fish and helped a guy find dog food.
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April 2024 by The Alvarengas
Super helpful cashier. Assited me with an issue that I have on my Rewards account.
It's awesome to know that some people care about the details.
Single cashier and yet he handle the crowd of shoppers quickly and by himself.
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April 2024 by Dmуtro BlackCherry
In general, a good store. The assortment is minimally sufficient. Unfortunately, there were no small packages of litter for cats. And there are only a few carts available, and those too large for the aisles. That's why 4 stars.
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April 2024 by Michael
Not the best stock
