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November 2023 by Rooz Beh
I bought firm mattress with box and was delivered on November 10th and after two weeks, the mattress has gone down, makes sound when turning around. I'm not happy and very disappointment of Ortho.
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March 2023 by eddie t.
Just moved and needed a new bed and I am so happy we came here. Amir was honest and straightforward, no games and no pressure, he just took the time to show us the products they offer in our price range and made the whole process painless. I would definitely recommend the mattress and even more assuredly recommend the store to anyone looking. Thank you!
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March 2023 by David S.
Early last month we purchased a new mattress for our guest room. Our salesman was Amir Assefnia who was a pleasure to deal with. Amir has an engineering background and has an impressive knowledge of his company's products. We told him what we wanted and a few days later the new mattress was delivered. Last week we decided to try sleeping on it before our guests use it and, much to my surprise, I woke up without my usual backache! After trying this bed twice and I went back to see Amir and ordered a similar mattress for our master bedroom As before Amir was his knowledgeable pleasant self and he steered me to a purchase which arrived today that seems just perfect. It is unusual to find a salesperson in any area with both Amir's knowledge of his products and a low pressure sales approach. I recommend this store to anyone needing one of their products.
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February 2023 by Deepti P.
Highly recommend coming to this store. After visiting several nearby mattress stores we were impressed with the President's sale prices which were unbeatable! Amir was extremely knowledgeable and friendly as well as very patient in showing us around and ensuring we were happy with our choices.
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January 2023 by Igor V.
I am very picky person and before getting anything, I usually check all available information on the Internet and afterwards go to shop at all places to compare prices, service, etc. This review is real story deserved to be told. This place was #2 on my list. We met a very friendly salesman by the name Amir. He recommended us to check out all available mattresses before giving us his professional recommendation. Somehow, both of us (me and my wife) liked the same mattress. We took a picture of mattress which we liked and left that store. We checked 6 more places such as Ashley, Living Spaces, and others to compare their inventories. I spent the next day at home but I couldn't find my wallet. I checked where I was the previous day, called some stores, but no results. At one of the places we visited, they recommended the exact same mattress we had previously photographed and enjoyed at the Tampa store. And I realized I could have lost my wallet in one of the stores when lying down and testing the beds. Anyways, we decide to go to buy the mattress at the Tampa store. When we came to store, another salesperson Raf Ramos with sweet smile said,"Hello Mr.Igor, welcome back! I sent you a message on Facebook, did you see it?" I said "No, I didn't have enough time to do so.."Later, I read this message: see picture below.It was destiny. We got my wallet back, bought the most beautiful BEST mattress and were SOOO HAPPY for everything that happened. Now we are waiting for delivery!
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July 2022 by Louis M.
Long story short DO NOT BUY FROM THIS PLACE! Bought 2 mattress from here 1st one lasted 10 months and second one lasted 6 months waste of money! Called them up for the second mattress we bought with my wife reported the issue that it was sinking they sent someone out to inspect our mattress and the guy right away said he could already see that it was bad he did a test with like some strings and showed us how bad it was, so we thought they where gonna replace it but 10 days later we received a letter from them saying that we were denied for a new mattress ALL BAD! So now we had to go buy another $3,000 dollar mattress but this time we went with Living Spaces and they gave us 10yr warranty. Please do not waste your money at this place.
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July 2022 by Melissa Moe W.
Needed a new Bed &Mattress came to Ortho Mattress in NORTHRIDGE Sooooooo Happy I did Great customer Service very accommodating to our needs had lots of knowledge on different kinds Mattress's that we were looking at we bought an adjustable bed pricing was very good So Excited
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June 2022 by Holly Z.
Amir is honest, helpful and beyond knowledgeable about all things mattress. I shopped around and ultimately was so happy to come back to Amir and have his honest assistance in purchasing a brand new mattress. He made the process, including delivery so easy and was truly of such help. I definitely recommend Ortho mattress. Thank you, Amir!
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May 2022 by Burt Goralnick.
Great selection Great prices. The store manager is a delightful person. There is no pressure to buy. You can try all the mattresses untill you find the one you want.
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January 2022 by Aram G.
DO NOT buy an Ortho mattress. I bought a single mattress and had to warranty the mattress twice within 8 months!! They will attempt to deny any warranty claim - even if their source who tests the mattress' integrity, a third party mattress inspector, reports that it is a defective mattress. I experienced this issue twice, and both times, Linda G. in the warranty dept attempted to deny the mattress warranty due to a "faulty" box spring - the box springs and foundation were brand new (the Mattress Inspectors report conveyed box springs and foundations are not the source of the mattress sagging - see picture). Luckily, I had requested a copy of the inspection report and forwarded it to upper management. I had to jump through stressful loops for 90-days on both warranties, to finally have them honor the warranty. Trust me, DO NOT PURCHASE from Ortho: save yourself the time, money, and headache....
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January 2022 by Shahaf K.
Funny, I paid 5000 for the bed and you can't find a record of it? I spoke with customer service and they lied.
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November 2021 by Luz G.
Horrible services! Do not buy from Ortho Mattress! I bought a king size mattress slept in it for less than a month when the mattress developed impressions. The company sent some to assess the mattress and the assessor found there were impresiona of 1/4" and 7/8" on NEW mattress and I received a letter form customer service Linda Garcia that the the mattress was not going to be replaced as it did not meat criterial of 1" impressions. It's a NEW mattress with impressions! It should be replaced!
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August 2021 by Maria Agcaoili
Ethan so helpfull answer all are question place are really clean 100%satisfied for the product I purchased.
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June 2021 by Jocelyn M.
Amir helped me out today. Hel got me approved for $4000 credit!!! I'm so happy because I needed a bed as soon as I moved into my new apartment and he made it happen. I was able to purchase a bed for myself as well as for my two kids.
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June 2021 by Tanya Nelson
Salesman was nice enough. However, they are overpriced.