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August 2024 by Robert P.
Have to be fair! Northridge Vet actually did send all paperwork to the insurance company! They (Embrace Pet Insurance) sat on the claim and then held it up for weeks! Results, sorry, we don't cover one cent of $4,500.00 surgery bill!! Beware of Embrace Insurance! They will happily process the $6 dollar claims and hold up the others! Do not Embrace them if you love you pet! Looking for another pet insurance.
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July 2024 by Michael Diehl
So I had a appointment this past Saturday for Sparky, Though we were extremely early, you guys were so kind to allow me and my friend to relax in the Ac. You guys are all very professionally and I apologize for crying outta the blue like that. Dr David definitely will be seeing Sparky for now on.
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July 2024 by Daniel C.
Horrible customer service. The way that Jan conducts herself with customers and her own employees is unprofessional. I would not recommend wasting your time and money here, I'd rather spend a little more money to get higher quality service to my pets and I.
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June 2024 by Carlos Velasquez
My 2 dogs got great service!
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June 2024 by Barry F.
Dr Smith and staff are amazing! Moved both of my dogs over a few years ago from our former vet in Simi! Highly recommend!
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June 2024 by Ashley O.
Took my pup here because he isn't feeling well and not only was the receptionist Jenny so kind but so were the vet techs as well as Dr. Smith. Definitely my new vet place for my kiddos. Thanks to everyone there. Go here if you want your pets to be treated with tender loving care!
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May 2024 by Brian Richards
Dr Smith is absolutely the best.
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April 2024 by Lois F.
Dr didn't bother to read what he had previously written (last year) and just guested about her cause of pain. My dog suffered in terrible pain because of Dr. mistake and wrong medication. I spent $784 on useless pain meds and anti inflammatory drugs When I took her to VCA Granda hill she as diagnosed correctly, lanced the infection, and gave correct medication. That entire bill was $624 and she was not in pain any more. Dr Smiths medication bill was $784 Don't trust Dr Smith
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April 2024 by Eliza K.
My cat was peeing a little blood on a Thursday. I took him here because it was after hours (7pm) and my normal vet was closed. The vet said that he likely had a bladder infection and they'd keep him for a few days to give him some meds and that he should be fine, not to worry, etc. I called the next morning to hear how my cat was. No one answered the phone until the afternoon. When I finally spoke with someone, they said the vet doesn't come in until later that day. I asked them to have the vet call me to provide an update. No call. I called the next day (Sat) and again, got voicemail. Finally got someone to answer the phone that evening and they said my cat was doing ok but he needed to stay there longer. I assumed they would have provided an update on Sunday but I never heard from anyone because they said they aren't open that day (uh, ok, is ANYONE watching my cat? Why am I paying if you aren't there taking care of him?). I called them on Monday AM, someone answered but said that the vet wouldn't be in until that evening again. No call back. I called on Tuesday, and expressed my many concerns, and they said I could come pick up my cat. When I got there to pick him up, they brought me into a room and said that he is still peeing blood but there's nothing really that they could do. UM WHAT? So you had my cat all this time, barely giving ANY updates and now you tell me there's nothing you can do?!?! My cat was in HORRIBLE condition when we got home. First, he had pee and blood all over him and he smelled disgusting. Was no one cleaning him and helping him while he was there? CLEARLY NOT. Second, my cat could barely walk or stand up on his own. So I called them back and asked what's going on, and they said he really didn't eat while he was there. WHY AM I ONLY FINDING THIS OUT NOW? He was so frail. I put towels all over the floor and laid with my cat for a few hours. In the middle of that night, he started having trouble breathing. I rushed him to Woodland Hills Animal Hospital and they rushed him in. They took x-rays and said that my cat had a ton of fluid in his lungs, and that the Northridge vet didn't take good care of him and gave him way too many IV fluids. (NO DUH). My sweet baby boy passed away an hour later. I have no doubt in my mind that Northridge Animal Vet Center was responsible for his DEATH. They are the ABSOLUTE WORST!!!! DO NOT TAKE YOUR PETS HERE!!!!! I don't want want happened to me to happen to you. BEWARE!
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March 2024 by Ken Robinson
Fixed a stinky ear right up
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March 2024 by Sandra D.
The only vet I found that would treat my 19 year old Russian Tortoise. Dr. Smith was very knowledgeable and put me at ease. Was able to diagnose my pet without doing extensive bloodwork or X-rays. Another vet in calabasas told me over the phone, without even seeing my tortoise yet, that I would have to do full bloodwork and X-rays. Which they said just the office visit would be $200 not including labs and X-rays. Northridge Veterinary Center's office visit was way more affordable and Dr. Smith was reassuring that with the correct treatment, my Russian Tortoise will make a full recovery in no time. No bloodwork or x-rays were necessary. Thank you to the friendly staff and to Dr. Smith for your services.
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February 2024 by Jennifer Walker
Highly recommended this Vet. I have been coming here for many years for the care of my German shepherd and have never been let down by the doctor or the care staff team. They are always very friendly and caring to my dog and I feel confident in the care she is receiving. They are prompt to follow up on medication requests or questions and always have availability when my dog is sick or if I have a concern about her health.
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January 2024 by Erin G.
I wouldn't trust this guy with vaccines. Took my dog here. THEY DO NOT HAVE AN ONSITE LAB, SO IF YOUR DOG IS REALLY SICK GO ELSEWHERE. I ended up having to take my dog to get retested. I ended up having to put my dog down. This vet was a waste of time, and money.
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January 2024 by Danielle Randall
If you are going in for vaccines. I suppose they would be ok to use. If you have a sick animal and want answers right away, go elsewhere. This facility does not do lab work on site, all labs are sent off site and you have to wait 24 hours. After paying then 849.00 I had to take my dog to another vet later and again pay for the same blood work tests. That place told me within 30 minutes what the results were.
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November 2023 by Cristina Kobayashi
We’ve been coming here for over 20 years and have always had a great relationship with them. They’re caring and very accommodating and have always been very gentle with our fur babies! Our two dogs, one recently passed, actually look forward to coming here!
