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May 2024 by Margarita O.
Me encanta Macys Emma de joyería es muy amable se las recomiendo es super atenta con toda la gente.
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April 2024 by Mary M.
I was at the Macy's iMAC Cosmetics's in Canoga Park. I was looking to find someone to help me with my make up. I have a wedding to attend tomorrow. I saw MAC and I asked this beautiful lady Kaylyn, I approached her and asked if she can help me with doing my make up. I wanted a Smokey eye look since the wedding we're going to is in the evening time. Thankfully she had time to do my make up. Honestly she did such an amazing job with the look I wanted and nailed it. I have an appointment with beautiful Alyssa tomorrow morning at 10:45am and I'm super excited to get a fill make up done on me. They were both so sweet and kind and make sure I felt beautiful. I would highly recommend going to MAC inside Macys. I am a happy customer. I will definitely come back to see them. If you're looking for the best make up.and best artist to make you beautiful. Go to them. You will be satisfied. I literally teared up. Haven't felt beautiful in a long time
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March 2024 by Jeff S.
We needed clothes for a very special wedding weekend, so our daughter-in-law, who is a damn good stylist, took us to Macy's Canoga Park. We got everything we needed for all three nights of the wedding. This was FANTASTIC! But what was even MORE FANTASTIC, is that Raphael took care of us. He was friendly and knowledgeable, and he went out of his way to make sure we got everything we needed. We've made a note for whenever we go to Macy's in Canoga Park to ask for Raphael in the Men's Department. I can't remember when I've ever experienced such EXCELLENT CUSTOMER SERVICE!!!!
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March 2024 by R Gonzalez
I couldn’t believe this was on a rack at Macy’s Northridge on 3/5/24 !! Used lingerie, zoom in ! That was disgusting ?
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February 2024 by Maria Bullis
so today I tried to return a defective pair of boots I bought for my daughters 16th birthday. She wanted to wear them for her birthday party. she wore them for a couple of hours and the boots ripped apart. She ended up having to take themoff and go barefoot, so she didn’t hurt herself. Today i tried to return them or even just exchange as she loves them. The guy told me no because there is no proof it’s a defect since she wore them. I could understand that if it was a scuff or something minor. the boots literally ripped off the sole. pretty sure that is not a normal wearand tear situation. for me these boots were expensive and i can’t afford to buy a new pair. The company ethics policy states that their main belief is integrity, yet i didn’t see that today. the worst part was I was told if i had a problem with it I had to contact customer service. Which I did and the poor guy on the phone was super confused as to why I was calling. Customer service only handles online orders. he told me it should have been taken care of in store and he felt bad it wasn’t handled properly . Again not seeing integrity from this store.
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February 2024 by Lucia Blandon
Very complete store and good quality and attention
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February 2024 by yvette jackson
I bought a expensive handbag from Macy's.I was profiled in the storeI'll never go back to Macy's again in Northridge .
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February 2024 by Alexa A.
Not the most friendly customer service people in the Returns department. I attempted to return a coat that I had purchased online that was labeled XS, yet it was massive on my body. There is a 30 day return policy, and apparently, I went over. They refused a return and no credit was attempted because the customer service worker said they don't carry this coat anymore. I'm stuck with a pricey new with tags Ann Taylor coat that I will never wear. I never have returned anything at Macy's before, yet I remember it used to be a 90 day return. Haven't shopped there in decades, except online, so that's my fault for not being familiar with this. I understand that I didn't return in time, but what rubbed me the wrong way was the annoyed tone and unfriendly face of the worker in the Return Department. There was nobody in behind me, but he was reacting like he was judging me or like I was attempting a scam, lol. The coat is XS, yet huge on me and and is still brand new with tags. I can't use it at all. He said he couldn't do anything to help me, not even give me credit, since Macy's doesn't carry this coat anymore. I just looked it up and found this exact same coat in the same color online. I don't understand why he said that they don't carry it. He could clearly see they carry it when he initially scanned it. I am so confused & disappointed. Just an fyi, there was another customer service rep standing next to the guy who helped me. She was helping nobody as there were no customers, but she never even made eye contact with me when I walked up to the front of the line. She blankly looked right through me and back at her screen. There was no interest to help me. I used to be a secret shopper. They are so lucky that I wasn't doing a secret shop review. Going back to the coat that I purchased, the quality and fit of these items is just not worth it. Never again.
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February 2024 by Jennifer B.
Look it. I just wanted to park, come in, walk through and get to my friends' pop-up at the other end. But as I walked through, I got all kinds of distracted with all the 50% off signs on jackets. I did a quick skim through and found ONE I really REALLY liked. Then I reminded myself why I was here to begin with, and with very limited time, I left and met up with my friends at their pop-up. Did my thing with them and found myself walking back through here again. And I told myself that if that same jacket is still available, I'm taking it home. And there it was. Right where I left it. It's meant to be! I rarely find bargain buys at Macy's, so I was more than glad for this one. Even more so during these recent and unusually cold SoCal days. I may just have to reconsider my whole perspective on Macy's...
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February 2024 by Michelle Basulto
They didn't have any umbrellas!
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February 2024 by Joshua
It was good.
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February 2024 by carlos juarez
Good attention from staff ?
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February 2024 by Arnoldo Linares
Good store, there are many things
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February 2024 by Diana Cardenas-Rico
Great place to shop
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February 2024 by Martha Martinez
I love everything about that Macy's,