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March 2024 by Mariya Usman
My recommendation stay far from this shop and company in general, they sale fake or menzonites as diamonds and them testing mashine is adjusted as they need!My husband git Me anniversary gift this set earrings and ring in covid time for 2.700 dollars because they offer 50% off, later when my earing keep fallen off my ear I back to them to fix they took it for 2 weeks and return without even fix properly since till today the hook keep fell off, they don't care to fix when I went after them other big branded company they check also the stones and most 5 companies well known on market including Robbin Brothers where I have ring too,told me this mostly all Menzonite, so not Real diamonds, they never told me that, and when I back to the Mandy talk few times they keep acting fake and repeat same words it's diamonds, I say why would I say that after two years only by find out from other shops!!! Guys stay away, or bring your tester with you, till now they didn't solve my earing damage and no replace my set they sold to me as diamond set, but in reality it pure Menzonite. I have all video prove and photo, reciept of my set, this is very bad to cheat millions of customers and sale fake diamonds, or at list say to customers it's not natural diamonds but grow here in laboratory, artificial basically
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February 2024 by Nancy Toscano
Ava was the sweetest and chose the most beautiful ring for me. i will definitely be coming back.
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February 2024 by Silvia Macias
I love the customer service and care from Ava, great deal! Please ask for Ava for the best experience!
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February 2024 by 1 M
Never buy any jewelry from k jewelers especially this location. After selling me a faulty ring in which five stones had fallen out, I was forced to pay $500 for insurance so they could fix and replace the defective ring. After fixing the ring problem, I come to find out a year later that because I used the insurance on the defective ring, my insurance was now used up, and the ring they replaced it with was considered a " new ring" and I would have to pay a new $500 fee to buy this ring new insurance.This is a scam, even worse it's insurance fraud. Don't use this company or any of its locations anymore!!! They all participate in the same insurance scam.
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February 2024 by Jose Villarreal
Good attention, patient and very friendly!!!
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February 2024 by Sandra Henderson
Had an amazing time ring shopping with Kay Jewelers, starting off at Northridge and then over to Thousand Oaks, all because of Ava. She was incredible, really patient and totally focused on helping me find "the one" ring. It was wonderful how well they worked between the two stores just to make sure I got exactly what I was looking for. Big shoutout to Ava and the Kay team – you guys rock!! I can't recommend them enough if you're on the hunt for some stunning jewelry.
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February 2024 by James Compton
It was a great experience, and the customer service was just beyond any words could explain. Beautiful people.
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December 2023 by Sammy N
Amazing customer service from Dennis and Victor! They were very patient with me throughout the whole time and listened to my needs. Extremely professional and polite. I left happy with my new ring!
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December 2023 by Amoni Bush
Ava was a pleasure to have help me through my difficult process. She has the most amazing customer service and will make you feel at home through your process. It doesn’t matter what you need assistance with she is the person to go to.
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December 2023 by Kimberly Waitkus
We went to the Kay Jewelers at the Northridge mall. Our experience was amazing! My husband and I both got a piece. Thank you Shelby! She truly was amazing. I recommend having her help you. She made all the difference.
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December 2023 by Zulema Solis
Had a great experience! I went with my sister to look for a present and we were helped by Victor and April. They were awesome and so understanding as to what we were looking for. I plan on coming back more, since there’s a big variety of cute jewelry I plan on getting.
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December 2023 by Brian Rogers
Ava has been an amazing help. She helped pick my fiancé’s engagement ring as well as the wedding band, and she was spot on with her suggestions. I highly recommend her whenever you’re looking for a second opinion.
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October 2023 by Michelle Carballo Agustin
Pedro helped us out tremendously. He helped us inspect and clean my engagement ring and wedding band, gave us great information about our warranty on the rings, and even pierced my daughters ears with so much professionalism and patience.
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October 2023 by Ruth Rodriguez
Best experience ever, Tatiana made me feel so comfortable’ even though I was looking crazy. She treated me with a lot of respect and was extremely professional. I would recommend her all day.
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October 2023 by Jenny Aguilar España
Amazing service! I bought my husband’s wedding band here and the staff was very friendly and kind. Ava and Pedro are absolutely amazing at their job. Always ready to show me and let me try on anything that catches my attention ♥️ I 100% recommend ? perfect place for classy gifts, they have sales sometimes too so the prices are affordable ?
